eGain Corp
F:EGCA
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eGain Corp
eGain Corp sells software that helps companies answer customer questions faster and more accurately. Its main product is a customer service knowledge platform that gives agents and self-service systems a single place to find approved answers, product information, and troubleshooting steps. The software is used in contact centers, help desks, and support teams that need to handle large volumes of service requests. eGain makes money mostly by charging subscription fees for access to its cloud software, with some additional income from implementation and support services. Its customers are usually large businesses and public organizations that want to improve customer support, reduce repeat calls, and keep answers consistent across phone, chat, email, and web channels. What makes eGain’s business different is that it sits at the point where customer service, knowledge management, and AI meet. Instead of selling a broad CRM suite, it focuses on the specific job of organizing trusted answers and using them inside service workflows. That makes it a specialized tool for companies that want to turn scattered support information into a system their agents and customers can actually use.
eGain Corp sells software that helps companies answer customer questions faster and more accurately. Its main product is a customer service knowledge platform that gives agents and self-service systems a single place to find approved answers, product information, and troubleshooting steps. The software is used in contact centers, help desks, and support teams that need to handle large volumes of service requests.
eGain makes money mostly by charging subscription fees for access to its cloud software, with some additional income from implementation and support services. Its customers are usually large businesses and public organizations that want to improve customer support, reduce repeat calls, and keep answers consistent across phone, chat, email, and web channels.
What makes eGain’s business different is that it sits at the point where customer service, knowledge management, and AI meet. Instead of selling a broad CRM suite, it focuses on the specific job of organizing trusted answers and using them inside service workflows. That makes it a specialized tool for companies that want to turn scattered support information into a system their agents and customers can actually use.
Revenue & Profit Beat: eGain exceeded both its own guidance and analyst consensus for revenue and profitability in Q2.
AI Knowledge Growth: Annual recurring revenue (ARR) from AI Knowledge customers rose 27% year-over-year and now makes up 64% of total SaaS ARR.
Strong Cash Flow: Operating cash flow hit $10.1 million, a significant increase over last year.
Gross Margin Improvement: Total gross margin rose to 74%, up 300 basis points year-over-year.
Guidance Maintained: Full-year revenue guidance of $90.5–$92 million is unchanged; Q3 revenue expected between $22.2–$22.7 million.
Partner Momentum: Partner-sourced leads and new logos more than doubled year-over-year, signaling increasing partner contribution to growth.
Enterprise Expansion: Large new wins, including a global software giant and a major insurer, highlight growing enterprise adoption beyond customer service.
