Agilysys Inc

F:PS3

Business Description

Sector

Information Technology

Industry

Technology

Headquarters

United States of America US

Employees

2 200

IPO date

Jan 8, 1971

Agilysys makes software for the hospitality industry. Its products help hotels, resorts, casinos, cruise lines, and food service operators handle reservations, front desk work, guest check-in, point-of-sale transactions, inventory, and other day-to-day operations. The company sells these systems directly to businesses that need software to run guest-facing and back-office tasks smoothly.

The main customers are hospitality operators that want one system to manage the guest experience from booking through billing and service. Agilysys makes money by selling software subscriptions, maintenance and support, and related professional services such as setup, training, and implementation. In some cases it also sells hardware that works with its software, such as terminals and devices used at the point of sale.

What makes Agilysys different is that it sits deep in the operating systems of hotels and similar venues, where switching software is difficult and disruptions are costly. That gives its products a sticky role in the customer’s workflow. Instead of selling a broad consumer product, Agilysys earns recurring business from organizations that rely on its software every day to run the guest experience.