eGain Corp
NASDAQ:EGAN
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eGain Corp
eGain Corp. engages in the development, licensing, implementation, and support of customer service infrastructure software solutions. The company is headquartered in Sunnyvale, California and currently employs 563 full-time employees. The firm operates in the development, license, implementation, and customer service infrastructure software solutions. The company also offers unified cloud software solution. The firm also offers digital-first, omnichannel interaction with purpose-built desktop. Its analytics solution enables clients to measure, manage and orchestrate their omnichannel service operations. The firm have operation in United States, United Kingdom, and India.
eGain Corp. engages in the development, licensing, implementation, and support of customer service infrastructure software solutions. The company is headquartered in Sunnyvale, California and currently employs 563 full-time employees. The firm operates in the development, license, implementation, and customer service infrastructure software solutions. The company also offers unified cloud software solution. The firm also offers digital-first, omnichannel interaction with purpose-built desktop. Its analytics solution enables clients to measure, manage and orchestrate their omnichannel service operations. The firm have operation in United States, United Kingdom, and India.
Strong Start: eGain reported a solid Q1 with total revenue up 8% year-over-year and results ahead of consensus across the board.
SaaS Momentum: SaaS revenue grew 10% year-over-year, making up 93% of total revenue, and SaaS ARR for Knowledge customers rose 23%.
Margin Expansion: Gross margin jumped to 76%, up 600 basis points from last year, with SaaS gross margin at 81%.
Profitability: Non-GAAP net income was $4.7 million ($0.17/share), up sharply from $1.3 million last year, and adjusted EBITDA margin reached 21%.
Cash & Buybacks: The company generated $10.4 million in operating cash flow and bought back $1.5 million in stock; cash balance increased to $70.9 million.
AI Product Launches: eGain launched three new AI-related products, including the AI Knowledge Method, AI Agent 2.0, and the developer-focused Composer platform.
Guidance: Q2 revenue is expected to decline sequentially due to sunsetting a messaging platform and some government delays, while full-year revenue guidance implies a return to growth.
Strategic Hires: Several new executive hires were added to strengthen marketing, product marketing, and finance.
