eGain Corp
NASDAQ:EGAN
eGain Corp
eGain Corp. engages in the development, licensing, implementation, and support of customer service infrastructure software solutions. The company is headquartered in Sunnyvale, California and currently employs 563 full-time employees. The firm operates in the development, license, implementation, and customer service infrastructure software solutions. The company also offers unified cloud software solution. The firm also offers digital-first, omnichannel interaction with purpose-built desktop. Its analytics solution enables clients to measure, manage and orchestrate their omnichannel service operations. The firm have operation in United States, United Kingdom, and India.
eGain Corp. engages in the development, licensing, implementation, and support of customer service infrastructure software solutions. The company is headquartered in Sunnyvale, California and currently employs 563 full-time employees. The firm operates in the development, license, implementation, and customer service infrastructure software solutions. The company also offers unified cloud software solution. The firm also offers digital-first, omnichannel interaction with purpose-built desktop. Its analytics solution enables clients to measure, manage and orchestrate their omnichannel service operations. The firm have operation in United States, United Kingdom, and India.
Revenue & Profit Beat: eGain exceeded both its own guidance and analyst consensus for revenue and profitability in Q2.
AI Knowledge Growth: Annual recurring revenue (ARR) from AI Knowledge customers rose 27% year-over-year and now makes up 64% of total SaaS ARR.
Strong Cash Flow: Operating cash flow hit $10.1 million, a significant increase over last year.
Gross Margin Improvement: Total gross margin rose to 74%, up 300 basis points year-over-year.
Guidance Maintained: Full-year revenue guidance of $90.5–$92 million is unchanged; Q3 revenue expected between $22.2–$22.7 million.
Partner Momentum: Partner-sourced leads and new logos more than doubled year-over-year, signaling increasing partner contribution to growth.
Enterprise Expansion: Large new wins, including a global software giant and a major insurer, highlight growing enterprise adoption beyond customer service.
