LivePerson Inc
NASDAQ:LPSN
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LivePerson Inc
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LivePerson Inc
LivePerson, Inc. engages in the provision of mobile and online messaging solutions through Conversational Artificial Intelligence (AI). The company is headquartered in New York City, New York and currently employs 1,540 full-time employees. The company went IPO on 2000-04-07. The firm's segments include Business and Consumer. The Business segment enables brands to power the Conversational Cloud’s sophisticated intelligence engine to connect with consumers through an integrated suite of mobile and online business messaging technologies. The Consumer segment facilitates online transactions between experts and users seeking information and knowledge for a fee via mobile and online messaging. LivePerson’s hosted platforms harness human, artificial intelligence (AI) and bot-powered messaging on mobile apps, mobile and desktop Web browsers, short message service (SMS), social media and third-party consumer messaging platforms. Its business-to-business services are all managed from a single user interface. LivePerson provides professional services and value-added business consulting to support complete deployment and optimization of its enterprise solution.
LivePerson, Inc. engages in the provision of mobile and online messaging solutions through Conversational Artificial Intelligence (AI). The company is headquartered in New York City, New York and currently employs 1,540 full-time employees. The company went IPO on 2000-04-07. The firm's segments include Business and Consumer. The Business segment enables brands to power the Conversational Cloud’s sophisticated intelligence engine to connect with consumers through an integrated suite of mobile and online business messaging technologies. The Consumer segment facilitates online transactions between experts and users seeking information and knowledge for a fee via mobile and online messaging. LivePerson’s hosted platforms harness human, artificial intelligence (AI) and bot-powered messaging on mobile apps, mobile and desktop Web browsers, short message service (SMS), social media and third-party consumer messaging platforms. Its business-to-business services are all managed from a single user interface. LivePerson provides professional services and value-added business consulting to support complete deployment and optimization of its enterprise solution.
Outperformance: Revenue of $59.3 million and adjusted EBITDA of $10.8 million both came in above the high end of the company's Q4 guidance.
Guidance: Full-year 2026 revenue guide of $195M–$207M and adjusted EBITDA guidance of a loss of $4M to positive $7M; company expects positive net new ARR in H2 2026.
Product launch: LivePerson launched Syntrix (GA), a simulation and assurance platform for enterprise AI, and already has paying customers across banking, telecom and tech.
Platform work: Multiyear platform modernization remains on track to complete in H1 2026 to support higher generative AI traffic and resiliency.
Partnerships: Google Cloud Marketplace momentum is driving renewals and upsells; company expects a material amount of revenue to flow through marketplace by end of 2026.
Revenue dynamics: 2026 will see overall revenue decline year-over-year due to prior negative net ARR carrying through, with improvement and positive net ARR expected in H2.
Operational discipline: Q4 results reflect a structurally lower cost base from prior restructuring; company will add targeted product and GTM investments in 2026.