LivePerson Inc
NASDAQ:LPSN
LivePerson Inc
LivePerson, Inc. engages in the provision of mobile and online messaging solutions through Conversational Artificial Intelligence (AI). The company is headquartered in New York City, New York and currently employs 1,540 full-time employees. The company went IPO on 2000-04-07. The firm's segments include Business and Consumer. The Business segment enables brands to power the Conversational Cloud’s sophisticated intelligence engine to connect with consumers through an integrated suite of mobile and online business messaging technologies. The Consumer segment facilitates online transactions between experts and users seeking information and knowledge for a fee via mobile and online messaging. LivePerson’s hosted platforms harness human, artificial intelligence (AI) and bot-powered messaging on mobile apps, mobile and desktop Web browsers, short message service (SMS), social media and third-party consumer messaging platforms. Its business-to-business services are all managed from a single user interface. LivePerson provides professional services and value-added business consulting to support complete deployment and optimization of its enterprise solution.
LivePerson, Inc. engages in the provision of mobile and online messaging solutions through Conversational Artificial Intelligence (AI). The company is headquartered in New York City, New York and currently employs 1,540 full-time employees. The company went IPO on 2000-04-07. The firm's segments include Business and Consumer. The Business segment enables brands to power the Conversational Cloud’s sophisticated intelligence engine to connect with consumers through an integrated suite of mobile and online business messaging technologies. The Consumer segment facilitates online transactions between experts and users seeking information and knowledge for a fee via mobile and online messaging. LivePerson’s hosted platforms harness human, artificial intelligence (AI) and bot-powered messaging on mobile apps, mobile and desktop Web browsers, short message service (SMS), social media and third-party consumer messaging platforms. Its business-to-business services are all managed from a single user interface. LivePerson provides professional services and value-added business consulting to support complete deployment and optimization of its enterprise solution.
Revenue Beat: LivePerson reported Q3 revenue of $60.2 million, above the high end of its guidance.
Profitability: Adjusted EBITDA reached $4.8 million, also exceeding the high end of expectations.
Guidance Raised: Full-year revenue guidance was increased to $235–240 million, and full-year adjusted EBITDA guidance was raised to $7.5–12.5 million.
Financial Stability: The company closed a debt refinancing agreement and executed cost restructuring, improving customer confidence and reducing cash burn.
AI Product Momentum: Strong adoption of generative AI, with nearly 20% of conversations using it, and launch of Conversation Simulator, a new dual AI and human agent training product.
Customer Renewal Strength: Several large accounts were renewed, and new upsell contracts were signed, reversing earlier customer concerns about stability.
Google Partnership: Expanded partnership with Google, including new product integrations and launch on Google Cloud Marketplace.
