ServiceTitan Inc
NASDAQ:TTAN
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ServiceTitan Inc
NASDAQ:TTAN
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US |
ServiceTitan Inc
ServiceTitan, Inc. engages in the collection of field service activities required to install, maintain, and service the infrastructure and systems of residences and commercial buildings. The company is headquartered in Glendale, California. The company went IPO on 2024-12-12. The Company’s end-to-end solution gives contractors the tools they need to run and grow their business, manage their back office, and provide a stellar customer experience. By bringing an integrated SaaS platform to an industry historically underserved by technology, the Company is equipping tradespeople with the technology they need to keep the world running. Its cloud-based software platform that connects and manages an array of business workflows such as advertising, job scheduling and management, dispatching, generating estimates and invoices, payment processing and more. Its platform offers customers real-time insights into key business workflows through customizable dashboards that can be accessed essentially anywhere, anytime. Its platform offerings include Core, Pro and FinTech products. Its Core product offers base-level functionality across all key workflows.
ServiceTitan, Inc. engages in the collection of field service activities required to install, maintain, and service the infrastructure and systems of residences and commercial buildings. The company is headquartered in Glendale, California. The company went IPO on 2024-12-12. The Company’s end-to-end solution gives contractors the tools they need to run and grow their business, manage their back office, and provide a stellar customer experience. By bringing an integrated SaaS platform to an industry historically underserved by technology, the Company is equipping tradespeople with the technology they need to keep the world running. Its cloud-based software platform that connects and manages an array of business workflows such as advertising, job scheduling and management, dispatching, generating estimates and invoices, payment processing and more. Its platform offers customers real-time insights into key business workflows through customizable dashboards that can be accessed essentially anywhere, anytime. Its platform offerings include Core, Pro and FinTech products. Its Core product offers base-level functionality across all key workflows.
Revenue: ServiceTitan closed FY '26 with $961 million in total revenue, up 24% year‑over‑year, and Q4 revenue of $254 million, up 21% YoY.
Margins & cash: Q4 operating income was $27.1 million (10.7% operating margin), platform gross margin was 80% and Q4 free cash flow was $35 million; FY '26 free cash flow improved to $85 million from $15 million a year ago.
Guidance: FY '27 revenue guided to $1.11–1.12 billion with operating income of $128–133 million; Q1 revenue guided to $255–257 million and operating income $27–28 million.
MAX / AI: Management highlighted MAX (an “agentic operating system”) as the strategic lever for step‑change customer outcomes and plans to double MAX capacity in Q1 while scaling throughout FY '27.
Customer metrics: Q4 GTV was $19.8 billion (up 16% YoY); net dollar retention >110% for the quarter, gross dollar retention >95% for FY '26, and ~10,800 active customers (up 14% YoY).
Product & org moves: Hired Abhishek Mather as Chief Technology and Product Officer from Figma to accelerate AI/product velocity; management expects to invest more in AI inference and internal tooling while maintaining a 25% incremental operating margin framework for FY '27.
