Zenvia Inc
NASDAQ:ZENV
Zenvia Inc
Zenvia, Inc. operates as a Cayman Islands exempted company. The company is headquartered in Sao Paulo, Sao Paulo and currently employs 1,085 full-time employees. The company went IPO on 2021-07-23. The Firm develops communications platform focused on customer experience (CX), dedicated to companies and their end-customers. The platform provides solutions for marketing campaigns, sales teams, customer service and engagement, enabling creation of surveys, sending bulk notifications, schedule management, automatic answers for frequently asked customer questions, collection of users’ data, enrollment for events, two-factor authentication and order tracking, among others. The company also offers tools, such as software application programming interfaces (APIs), chatbots, documents composer and authentication. The Company’s solutions support several communications channels, such as short message service (SMS), rich communication services (RCS), Voice, WhatsApp and Webchat. Its products include Zencia Flow, Zencia Chat, Zencia Message and Sirena. The Firm operates in Brazil, Argentina and Mexico.
Zenvia, Inc. operates as a Cayman Islands exempted company. The company is headquartered in Sao Paulo, Sao Paulo and currently employs 1,085 full-time employees. The company went IPO on 2021-07-23. The Firm develops communications platform focused on customer experience (CX), dedicated to companies and their end-customers. The platform provides solutions for marketing campaigns, sales teams, customer service and engagement, enabling creation of surveys, sending bulk notifications, schedule management, automatic answers for frequently asked customer questions, collection of users’ data, enrollment for events, two-factor authentication and order tracking, among others. The company also offers tools, such as software application programming interfaces (APIs), chatbots, documents composer and authentication. The Company’s solutions support several communications channels, such as short message service (SMS), rich communication services (RCS), Voice, WhatsApp and Webchat. Its products include Zencia Flow, Zencia Chat, Zencia Message and Sirena. The Firm operates in Brazil, Argentina and Mexico.
Top-line Growth: Zenvia's total revenue grew 24% year-over-year in Q2, driven mainly by strong CPaaS performance and the ongoing ramp-up of Zenvia Consumer Cloud.
Profitability Pressure: Consolidated adjusted gross profit fell to BRL 69 million, with gross margin down to 24%, as CPaaS margins were hit by pricing pressure and higher carrier costs.
Zenvia Consumer Cloud: Revenues from Zenvia Consumer Cloud rose 23% in the first half and are on track for targeted 25–30% growth for the full year, with guidance reiterated for around BRL 200 million in revenue and 65–70% gross margin.
Expense Reduction: G&A expenses dropped 27% year-over-year, helped by a 15% workforce reduction, bringing the G&A-to-revenue ratio down to 9%.
EBITDA Miss: Normalized EBITDA was BRL 11 million, below management's expectations, but the company maintains confidence in progressive profitability recovery by year-end.
Divestiture Plans: Management confirmed ongoing reviews of noncore asset divestments to deleverage the balance sheet, but offered no new details.
AI & Efficiency: AI is playing an increasing role in both client delivery and internal operations, supporting efficiency gains.
