Text SA
WSE:TXT
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Text SA
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Text SA
Livechat Software SA engages in the development and sale of software solutions for online businesses. The company is headquartered in Wroclaw, Woj. Dolnoslaskie and currently employs 0 full-time employees. The company went IPO on 2014-04-11. The firm is a producer and global provider of software as a service (SaaS) LiveChat, communication software for business. The company enables fast and intuitive communication between company's employees and customers visiting corporate Website. The application also tracks customers’ activity on a Website. The firm produces and distributes software for business-to-consumer (B2C) and business-to-business (B2B) communication. Its product portfolio includes three types of LiveChat plans: Solo, dedicated to single user and offering such features as unlimited chats, ticketing system, enhanced security and basic reporting; Team, for numerous teams that additionally includes chat routing and groups creation; and Enterprise, for companies that, additionally to previous ones, provides advanced reporting, work scheduler and unlimited visits on a Website.
Livechat Software SA engages in the development and sale of software solutions for online businesses. The company is headquartered in Wroclaw, Woj. Dolnoslaskie and currently employs 0 full-time employees. The company went IPO on 2014-04-11. The firm is a producer and global provider of software as a service (SaaS) LiveChat, communication software for business. The company enables fast and intuitive communication between company's employees and customers visiting corporate Website. The application also tracks customers’ activity on a Website. The firm produces and distributes software for business-to-consumer (B2C) and business-to-business (B2B) communication. Its product portfolio includes three types of LiveChat plans: Solo, dedicated to single user and offering such features as unlimited chats, ticketing system, enhanced security and basic reporting; Team, for numerous teams that additionally includes chat routing and groups creation; and Enterprise, for companies that, additionally to previous ones, provides advanced reporting, work scheduler and unlimited visits on a Website.
MRR slipped: End-of-March MRR was USD 6.93 million, down USD 50,000 on the quarter. Management said the decline was smaller than in the prior two quarters, but March was weaker after changes to customer acquisition and a pickup in churn.
Cash flow improved: Payments received rose 0.4% year over year and 3.1% versus the prior three months, marking the best quarter of the financial year and the strongest since Q2 of 2024/25.
Pricing impact ahead: Management said ending grandfathered pricing for existing LiveChat customers should cause some short-term churn, but the net effect should be significantly positive for recurring revenue, with the biggest MRR impact expected in the current quarter.
AI and product progress: The company highlighted new AI agent features, including multiple AI agents in one workspace and custom skills, and said AI agents are already delivering a 74% resolution rate versus an industry average of around 59%.
Brand transition: Text App will be rebranded gradually into the Text solution, with marketing and PR activity ramping up in May and broader KPI benefits expected by year-end rather than immediately.
Defense stronger than offense: Management said the quarter was solid on customer retention and renewals, but not strong on acquisition, and they do not believe they lost notable customers to competitors during the period.
