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Text SA
Livechat Software SA engages in the development and sale of software solutions for online businesses. The company is headquartered in Wroclaw, Woj. Dolnoslaskie and currently employs 0 full-time employees. The company went IPO on 2014-04-11. The firm is a producer and global provider of software as a service (SaaS) LiveChat, communication software for business. The company enables fast and intuitive communication between company's employees and customers visiting corporate Website. The application also tracks customers’ activity on a Website. The firm produces and distributes software for business-to-consumer (B2C) and business-to-business (B2B) communication. Its product portfolio includes three types of LiveChat plans: Solo, dedicated to single user and offering such features as unlimited chats, ticketing system, enhanced security and basic reporting; Team, for numerous teams that additionally includes chat routing and groups creation; and Enterprise, for companies that, additionally to previous ones, provides advanced reporting, work scheduler and unlimited visits on a Website.
Livechat Software SA engages in the development and sale of software solutions for online businesses. The company is headquartered in Wroclaw, Woj. Dolnoslaskie and currently employs 0 full-time employees. The company went IPO on 2014-04-11. The firm is a producer and global provider of software as a service (SaaS) LiveChat, communication software for business. The company enables fast and intuitive communication between company's employees and customers visiting corporate Website. The application also tracks customers’ activity on a Website. The firm produces and distributes software for business-to-consumer (B2C) and business-to-business (B2B) communication. Its product portfolio includes three types of LiveChat plans: Solo, dedicated to single user and offering such features as unlimited chats, ticketing system, enhanced security and basic reporting; Team, for numerous teams that additionally includes chat routing and groups creation; and Enterprise, for companies that, additionally to previous ones, provides advanced reporting, work scheduler and unlimited visits on a Website.
MRR Stability: Monthly Recurring Revenue (MRR) remained relatively stable over the past 1.5 years, with the latest quarter showing a decline versus the previous quarter but still higher than a year ago.
Customer Mix Shift: More than half of MRR now comes from customers paying $500 or more per month, indicating a stronger presence of larger clients.
Text App Launch: Text App officially launched on September 30, with over 700 organizations already using it and very positive user feedback, but management says it will take time to become a major acquisition channel.
Pricing Changes: LiveChat prices increased for new and returning customers across all plans, but this will only have a limited and gradual positive impact on MRR.
Cloud Migration Complete: Migration to a new cloud infrastructure is done, but overall infrastructure costs are expected to stay similar due to added new features.
Seasonal Weakness: The summer quarter was seasonally weaker, affecting both payments and new client acquisition, particularly for smaller customers.
No Forward Guidance: Management declined to provide forecasts for future active users or detailed financial guidance.
