Ibex Ltd
NASDAQ:IBEX
Ibex Ltd
IBEX Ltd. engages in technology-enabled customer lifecycle experience solutions. The company is headquartered in Washington, Washington Dc and currently employs 24,000 full-time employees. The company went IPO on 2020-08-07. The Company, through its integrated Customer Lifecycle Experience (CLX) platform provides solutions that span across the customer lifecycle and range from integrated offerings to customized solutions focused on specific client needs. The company operates through two segments: customer management and customer acquisition. The Company’s solutions include ibex Digital, ibex Connect and ibex CX. Its technologies include AdCast AI, BundleDealer, CoPilot, Control Tower, Witness and RefleCX. The firm operates in industries, such as banking and financial services, delivery and logistics, retail and e-commerce, healthcare, technology, streaming and entertainment, travel and hospitality, and utilities.
IBEX Ltd. engages in technology-enabled customer lifecycle experience solutions. The company is headquartered in Washington, Washington Dc and currently employs 24,000 full-time employees. The company went IPO on 2020-08-07. The Company, through its integrated Customer Lifecycle Experience (CLX) platform provides solutions that span across the customer lifecycle and range from integrated offerings to customized solutions focused on specific client needs. The company operates through two segments: customer management and customer acquisition. The Company’s solutions include ibex Digital, ibex Connect and ibex CX. Its technologies include AdCast AI, BundleDealer, CoPilot, Control Tower, Witness and RefleCX. The firm operates in industries, such as banking and financial services, delivery and logistics, retail and e-commerce, healthcare, technology, streaming and entertainment, travel and hospitality, and utilities.
Strong Growth: IBEX delivered record revenue of $164.2 million, up 16.7% year-on-year, and posted its fourth consecutive quarter of double-digit organic revenue growth.
Profitability: Adjusted EPS rose 46% to $0.87, and adjusted EBITDA reached $20.7 million, both driven by expansion in high-margin verticals and regions.
Guidance Raised: Full-year revenue guidance increased to $620–630 million (up from $605–620 million), and adjusted EBITDA guidance raised to $80–82 million (from $78–81 million).
AI Leadership: Management emphasized continued investment and clear leadership in AI-powered customer experience solutions, with AI seen as a strong growth driver rather than a headwind.
Favorable Business Mix: Growth is led by HealthTech, FinTech, and digital acquisition services, while exposure to lower-margin telecommunications continues to decline.
