TTEC Holdings Inc
NASDAQ:TTEC
TTEC Holdings Inc
TTEC Holdings, Inc. is a digital global customer experience technology and services company. The company is headquartered in Englewood, Colorado and currently employs 65,000 full-time employees. The company also provides tolling and transportation. The company operates through two segments: TTEC Digital and TTEC Engage. TTEC Digital segment is engaged in designing, building, and operating robust digital experiences for clients and its customers through the contextual integration and orchestration of customer relationship management (CRM), data, analytics, customer experience as a service (CXaaS) technology, and intelligent automation. The TTEC Engage segment provides the digitally enabled CX managed services and delivers omnichannel customer care, technical support, order fulfillment, customer acquisition, growth, and retention services with industry specialization and CX capabilities for its brands. Its TTEC Engage segment also delivers digitally enabled back office and industry-specific specialty services, including artificial intelligence (AI) operations, content moderation, and fraud management services.
TTEC Holdings, Inc. is a digital global customer experience technology and services company. The company is headquartered in Englewood, Colorado and currently employs 65,000 full-time employees. The company also provides tolling and transportation. The company operates through two segments: TTEC Digital and TTEC Engage. TTEC Digital segment is engaged in designing, building, and operating robust digital experiences for clients and its customers through the contextual integration and orchestration of customer relationship management (CRM), data, analytics, customer experience as a service (CXaaS) technology, and intelligent automation. The TTEC Engage segment provides the digitally enabled CX managed services and delivers omnichannel customer care, technical support, order fulfillment, customer acquisition, growth, and retention services with industry specialization and CX capabilities for its brands. Its TTEC Engage segment also delivers digitally enabled back office and industry-specific specialty services, including artificial intelligence (AI) operations, content moderation, and fraud management services.
Revenue: Full year 2025 revenue was $2.14 billion, exceeding the high end of guidance, but down 3.2% year-over-year.
Profitability: Adjusted EBITDA grew 5.6% to $214 million for 2025, with margin expansion in both business segments.
Cash Flow & Debt: Free cash flow improved to $83 million (from negative $104 million), and net debt decreased by $68 million.
AI Adoption: Management expects nearly 100% AI adoption across its client base by year-end 2026, emphasizing AI to drive internal efficiency and client outcomes.
Segment Performance: Engage segment saw revenue decline 4.6% but operating income rise 18.8%, while Digital segment revenue grew 2.2% with strong product resale activity.
Impairment: Took a $205 million noncash goodwill impairment in the Digital segment due to shifting industry dynamics, with no impact on strategy or operations.
2026 Outlook: Guides to 2026 revenue of $2.03 billion (down 5%), but expects adjusted EBITDA to rise 7.6% to $230 million, continuing to expand margins.
