TTEC Holdings Inc
NASDAQ:TTEC
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TTEC Holdings Inc
TTEC Holdings, Inc. is a digital global customer experience technology and services company. The company is headquartered in Englewood, Colorado and currently employs 65,000 full-time employees. The company also provides tolling and transportation. The company operates through two segments: TTEC Digital and TTEC Engage. TTEC Digital segment is engaged in designing, building, and operating robust digital experiences for clients and its customers through the contextual integration and orchestration of customer relationship management (CRM), data, analytics, customer experience as a service (CXaaS) technology, and intelligent automation. The TTEC Engage segment provides the digitally enabled CX managed services and delivers omnichannel customer care, technical support, order fulfillment, customer acquisition, growth, and retention services with industry specialization and CX capabilities for its brands. Its TTEC Engage segment also delivers digitally enabled back office and industry-specific specialty services, including artificial intelligence (AI) operations, content moderation, and fraud management services.
TTEC Holdings, Inc. is a digital global customer experience technology and services company. The company is headquartered in Englewood, Colorado and currently employs 65,000 full-time employees. The company also provides tolling and transportation. The company operates through two segments: TTEC Digital and TTEC Engage. TTEC Digital segment is engaged in designing, building, and operating robust digital experiences for clients and its customers through the contextual integration and orchestration of customer relationship management (CRM), data, analytics, customer experience as a service (CXaaS) technology, and intelligent automation. The TTEC Engage segment provides the digitally enabled CX managed services and delivers omnichannel customer care, technical support, order fulfillment, customer acquisition, growth, and retention services with industry specialization and CX capabilities for its brands. Its TTEC Engage segment also delivers digitally enabled back office and industry-specific specialty services, including artificial intelligence (AI) operations, content moderation, and fraud management services.
Revenue: TTEC reported third quarter 2025 revenue of $519 million, down 1.9% year-over-year.
Profitability: Adjusted EBITDA was $43 million (8.4% margin), and operating income was $29 million, both down from last year but in line with expectations.
Segment Dynamics: Engage segment revenue declined 4%, while Digital grew 5.4%, boosted by product resales; recurring managed services revenue in Digital declined due to legacy product end-of-life.
AI Investments: Significant investments in AI and technology are underway, with over 110 programs using AI tools across more than 65 clients; management expects these investments to improve margins and growth in 2026.
Debt Reduction: Net debt was reduced by $119 million year-over-year, and free cash flow improved significantly compared to last year.
Guidance: Full-year 2025 revenue guidance was maintained, with Engage revenue tracking to the high end of the range; profit guidance is expected at the lower end due to FX and investment-related pressures.
