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eMudhra Ltd
NSE:EMUDHRA

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eMudhra Ltd
NSE:EMUDHRA
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Price: 489.4 INR -0.04% Market Closed
Market Cap: ₹40.1B

Q4-2025 Earnings Call

AI Summary
Earnings Call on May 7, 2025

Strong Growth: eMudhra reported total income growth of 38.9% YoY to INR 5,278.4 million for FY 2025, and 44.8% YoY growth in Q4.

Profitability: Adjusted EBITDA grew 15.7% to INR 1,413 million (margin 26.8%), and adjusted PAT grew 17.3% to INR 946 million (margin 17.9%) for the year.

International Expansion: International business now accounts for 62% of total revenue, with North America and other overseas markets contributing strongly.

Guidance: Management is guiding for 25%–30% revenue growth in FY 2026, with EBITDA and PAT margins expected to remain stable.

Product Innovation: Continued investment in AI, Post-Quantum Cryptography, and data privacy tools, with new features being integrated and further enhancements planned.

Partner Strategy: Partner-led sales accounted for 68% of trust services and 46% of enterprise solutions revenue, reflecting the effectiveness of the partner-first approach.

Revenue Growth & Drivers

eMudhra achieved healthy revenue growth of 38.9% year-over-year for FY 2025, with strong contributions from both organic (20%) and acquisitive (18.8%) sources. The main driver was the enterprise solutions business, which grew by 27%, while the trust services business was relatively flat. Key customer wins spanned government, BFSI, and international markets.

International Expansion

The international business now represents 62% of total revenue, boosted by acquisitions in the U.S. (Ikon, TWO95, SendrCrypt) and expansion into regions like the Middle East, Africa, Asia Pacific, and planned focus on Europe. Management sees strategic acquisitions or partnerships as essential for establishing a base in Europe.

Profitability & Margins

EBITDA and PAT margins remained robust at 25.1% and 16.5% respectively. Some margin compression in international enterprise was noted due to a higher mix of service business and investments in senior hires. Margin changes in trust services were attributed to regulatory-driven changes in billing and commission structures.

Product Development & Innovation

Significant investments continue in product innovation, including integration of Post-Quantum Cryptography, work on Fully Homomorphic Encryption, and enhancement of platforms with AI and automation. New features in products like emSigner and SecurePass aim to address emerging cybersecurity and compliance needs.

Partner & Channel Strategy

A partner-first approach has increased the partner contribution to sales, with system integrators and resellers playing a major role. This strategy has led to a larger share of leads and deeper engagements, especially in global markets.

Receivables & Cash Flow

Receivables have increased in absolute terms, partly due to government contracts, but days outstanding remain stable at 94–96 days. Cash flow from operations remains strong and exceeds profit before tax, with no major concerns flagged by management.

Guidance & Outlook

For FY 2026, eMudhra targets 25%–30% revenue growth, driven by both organic and inorganic factors. EBITDA and PAT margins are expected to be maintained at current levels, even after accounting for anticipated one-off expenses.

Use of Cash & Capital Allocation

With a cash balance of INR 184–188 crores, the company will continue to evaluate both acquisitions and R&D investments (targeting 7%–9% of revenue for product development). No further equity issuances are planned, and CapEx will focus on product innovation rather than new data centers.

Total Income
INR 5,278.4 million
Change: 38.9% year-over-year growth.
Total Income (Q4)
INR 1,492.6 million
Change: 44.8% year-over-year growth.
Gross Profit (Q4)
INR 781.8 million
Change: 8.7% year-over-year growth.
Gross Margin (Q4)
52.4%
No Additional Information
EBITDA
INR 1,323.8 million
Change: 13.7% year-over-year growth.
EBITDA Margin
25.1%
Guidance: Margins expected to be maintained in FY 2026.
EBITDA (Q4)
INR 371.6 million
Change: 2.4% year-over-year growth.
EBITDA Margin (Q4)
24.9%
No Additional Information
Adjusted EBITDA
INR 1,413 million
Change: 15.7% year-over-year growth.
Adjusted EBITDA Margin
26.8%
No Additional Information
Profit After Tax (PAT)
INR 872.3 million
Change: 14.3% year-over-year growth.
PAT Margin
16.5%
Guidance: Margins expected to be maintained in FY 2026.
Adjusted PAT
INR 946 million
Change: 17.3% year-over-year growth.
Adjusted PAT Margin
17.9%
No Additional Information
PAT (Q4)
INR 243.4 million
Change: 14.8% year-over-year growth.
PAT Margin (Q4)
16.3%
No Additional Information
Enterprise Solutions Revenue
INR 4,135.3 million
No Additional Information
Trust Service Revenue
INR 1,058.5 million
No Additional Information
Service Revenue (Q4)
INR 350–400 million
No Additional Information
Service Revenue (Full Year)
INR 1,400–1,500 million
No Additional Information
Order Book (Enterprise Solutions)
INR 1,900 million
No Additional Information
Receivables Days
94–96 days
Change: Marginal increase of 2 days.
Cash Balance
INR 184–188 crores
No Additional Information
Total Income
INR 5,278.4 million
Change: 38.9% year-over-year growth.
Total Income (Q4)
INR 1,492.6 million
Change: 44.8% year-over-year growth.
Gross Profit (Q4)
INR 781.8 million
Change: 8.7% year-over-year growth.
Gross Margin (Q4)
52.4%
No Additional Information
EBITDA
INR 1,323.8 million
Change: 13.7% year-over-year growth.
EBITDA Margin
25.1%
Guidance: Margins expected to be maintained in FY 2026.
EBITDA (Q4)
INR 371.6 million
Change: 2.4% year-over-year growth.
EBITDA Margin (Q4)
24.9%
No Additional Information
Adjusted EBITDA
INR 1,413 million
Change: 15.7% year-over-year growth.
Adjusted EBITDA Margin
26.8%
No Additional Information
Profit After Tax (PAT)
INR 872.3 million
Change: 14.3% year-over-year growth.
PAT Margin
16.5%
Guidance: Margins expected to be maintained in FY 2026.
Adjusted PAT
INR 946 million
Change: 17.3% year-over-year growth.
Adjusted PAT Margin
17.9%
No Additional Information
PAT (Q4)
INR 243.4 million
Change: 14.8% year-over-year growth.
PAT Margin (Q4)
16.3%
No Additional Information
Enterprise Solutions Revenue
INR 4,135.3 million
No Additional Information
Trust Service Revenue
INR 1,058.5 million
No Additional Information
Service Revenue (Q4)
INR 350–400 million
No Additional Information
Service Revenue (Full Year)
INR 1,400–1,500 million
No Additional Information
Order Book (Enterprise Solutions)
INR 1,900 million
No Additional Information
Receivables Days
94–96 days
Change: Marginal increase of 2 days.
Cash Balance
INR 184–188 crores
No Additional Information

Earnings Call Transcript

Transcript
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Operator

Ladies and gentlemen, good day, and welcome to eMudhra Limited Q4 FY '25 Earnings Conference Call. [Operator Instructions] Please note that this conference is being recorded.

I now hand the conference over to Mr. Venkatraman Srinivasan. Thank you, and over to you, sir.

V
Venkatraman Srinivasan
executive

Thank you. Good afternoon, everyone, and thank each and every one of you for joining us on eMudhra investor call for the full year FY '25. FY '25 was a healthy growth year for eMudhra with total income increasing by 38.9% year-on-year to INR 527.8 crores. Adjusted EBITDA grew 15.7% to INR 141.3 crores at a margin of 26.8%, and the adjusted PAT grew 17.3% to INR 94.6 crores with 17.9% margins. The adjustments include certain one-off and nonrecurring expenses in the profit and loss account, including INR 8.9 crores for ESOP and finders fee costs.

We further incurred INR 8.75 crores towards buyback of digital signature certificate as a result of the regulatory change in the Indian Trust Services business with effect on July 15, 2024.

Over the last few years, we have diversified internationally across geographies and our international business now contributes 62% of the total revenue. And our partner-led model has strengthened significantly, accounting for 68% of trust service business and 46% of enterprise solutions business revenue. And our acquisition of Ikon, TWO95 and SendrCrypt contributed nearly 28% to the revenues, helping us to expand our market presence and product scope in the U.S. market.

The acquisitive growth for the year was about 18.8%. Again, the balance 20% organic growth was driven mainly by our solutions business, where the growth was about 27%, given that our trust service business was relatively flat.

We have continued to scale across markets and sectors with high-quality customer wins. These include a PKI rollout for a citizen service platform in India, large-scale e-signature deployments in the Philippines and Middle East and adoption of our certificate management platform by a global gaming company in the U.S. In Kenya, our CLM platform was chosen by a key IT infrastructure operator and our managed services were deployed by the cloud security division of a leading ERP vendor in North America.

These wins reflect the scalability and global readiness of our solutions, supported by leadership hires and the new offices across North America and Southeast Asia.

From a product perspective, our focus has been to make our technology more intelligent, more secure and more easy to use. For instance, emSigner lets banks or HR teams send and sign official document digitally like a job offer or a loan agreement without printing anything. Now with our planned new GenAI features, emSigner can even read a document, extract intelligence, point out possible risks, detect deep fake and carry out instructions like send this for approval just by voice or text.

Today's enterprises operate across hybrid clouds, remote users and countless apps, making it impossible to manually track who should access what. This is a massive cybersecurity issue for any organization managing security at the application and the data layer.

SecurePass centralizes identity and access policies, learns normal behavior and instantly flags anomalies. With a roadmap for built-in behavioral analytics and visual access graphs, it will show user device application connections and it will alert you the moment anything deviates from the norm.

And then our other product, CERTInext, which manages digital certificates, these are like online digital identities for servers, websites and devices. It now fixes potential issues such as certificate outages by automatically renewing and provisioning the certificates before they affect users.

Importantly, we are enhancing the platform with new algorithms in Post-Quantum Cryptography and new protocols in device and IoT identity management to prepare for tomorrow's cyber challenges.

All of this comes together to support what is called the Zero-Trust security model, which basically means don't trust anyone or anything unless verified, a concept that's becoming essential in today's digital world. These developments, along with updated product videos are uploaded as part of the investor presentation.

For FY '26, we anticipate continued momentum supported by certain regulatory and compliance mandates. Our priorities include expanding into Europe, strengthening the SMB reseller network in India for emSigner and deepening automation and AI capabilities in both our e-signature and cybersecurity offering.

From a guidance perspective, we have an enterprise solution order book of INR 190 crores. Going by historical trend, assuming relatively modest growth in other lines of business and looking at the macroeconomic environment with slightly elevated levels of uncertainty, we are targeting a revenue growth of 25% to 30%, assuming both organic and inorganic growth.

On the bottom-line side, we are targeting to maintain the current levels of EBITDA and PAT margins, even after accounting for the one-off expenses such as ESOP provisioning, notional interest and stock repurchase that are likely to continue in FY '26.

With this, now I hand over to Mr. Ritesh Pariyani, our CFO, to make his remarks regarding the financials.

R
Ritesh Pariyani
executive

Thank you, Chairman. Good afternoon, everyone. I'm pleased to share the highlights of our quarter 4 and full year financial year 2025 performance.

Our total income for quarter 4 financial year 2025 was INR 1,492.6 million, marking a 44.8% year-over-year growth. Gross profit for the quarter grew 8.7% year-over-year to INR 781.8 million with a margin of 52.4%. EBITDA for the quarter was INR 371.6 million, registering a 2.4% year-over-year growth with a margin of 24.9%. Profit after tax for the quarter was INR 243.4 million, reflecting a 14.8% year-over-year growth with a margin of 16.3%.

Now turning to the full year financial year 2025 performance. Total income for financial year 2025 reached INR 5,278.4 million, representing a 38.9% year-over-year growth. The Enterprise Solutions segment generated revenue of INR 4,135.3 million, while the Trust Service revenue stood at INR 1,058.5 million.

EBITDA for financial year 2025 was INR 1,323.8 million, registering a 13.7% year-over-year growth with a margin of 25.1%. PAT for the year stood at INR 872.3 million, growing 14.3% year-over-year with a margin of 16.5%.

That concludes my remarks. Thank you, and we now open the floor for the question and answer.

Operator

[Operator Instructions] The first question is from the line of Surbhi from Bellwether Capital.

S
Surbhi Soni
analyst

Congratulations on great set of numbers. Sir, I just wanted to understand our India business enterprise growth has been very strong this quarter. Could you give some flavor on this kind of growth and what has led to this kind of numbers in terms of, say, [ were ] these government projects, [ were ] these more enterprise-led projects, something on the flavor of how India business has grown in this quarter?

V
Venkatraman Srinivasan
executive

Both government business and the BFSI because in government business, generally in the last quarter, a lot of tender and all those things get finalized because they have to exhaust the budget. So generally, the last quarter always is good in the government business.

In the BFSI also, if you see we have got a number of customers where the combination of the e-signature, e-stamping and the emSigner use cases have continuously improved and remote signing has also continuously improved. So both BFSI and government put together, this has led to a good growth in the last quarter in the India business.

S
Surbhi Soni
analyst

Sir, our receivables have gone up significantly as on March '25. Would it be fair to say that this is because of some government business going up? Like I just wanted to understand, is that...

V
Venkatraman Srinivasan
executive

So in terms of amount, it has gone up. But if you see in terms of the number of days, it is almost remaining at 94, 95 days globally. So that way in terms of the number of days, it has not gone up significantly, but a little bit amount going up maybe because of the government, some large contract where the receivables are there. That's why if you see even the cash flow from operation, cash flow from operation is almost more than the PBT. So that way, yes, so whatever PBT generated, everything is received. So that rate has not increased or anything like that in terms of number of days.

S
Surbhi Soni
analyst

And sir, on the new initiative, which is Homomorphic Encryption, I wanted to understand, have we integrated these capabilities into our product stack? And even on the Post-Quantum Cryptography side, are we at a POC stage? Or have these capabilities been integrated? Just wanted to get some sense on that.

V
Venkatraman Srinivasan
executive

Yes. Post-Quantum Cryptography is already integrated. So wherever the customer wants, we are also pitching for that. But in that, there is a continuous upgradation of new algorithms and all that, which we will be continuously doing. But the basic what is necessary has already been integrated and the product has been completed.

Then coming to the Mobile PKI, the Mobile PKI also is completed and we have even shown the demonstration to our Controller of Certifying Authority and all that. In India, they need to pass a regulation for that, which may take some time. But in meanwhile, we have taken the Mobile PKI to Indonesia and other countries also.

Then coming to fully Homomorphic Encryption, there also a reasonable level it is completed, but still some work need to be done, which I think maybe next 3, 4 months or 6 months, it will be fully evolved. Maybe on that, I will ask Kaushik to answer on the Fully Homomorphic Encryption.

K
Kaushik Srinivasan
executive

Yes. So a lot of work has been done. So I think we had also outlined in the last call that some performance-related improvements need to be made, which essentially we are working on because we are seeing more traction for the other 2 products, both in the India and the other geographies, which is why we're spending more time there. But in another 3, 4 months, the Fully Homomorphic Encryption product also will be integrated.

S
Surbhi Soni
analyst

So what are our plans on the investment side? We're sitting on INR 188 crores of cash broadly. Would it be more towards acquisition? Would it be more towards building inherent capabilities on the product side itself? Any sense on how do we plan to use the cash?

V
Venkatraman Srinivasan
executive

It will be both. We are continuously evaluating. So if suitable acquisition comes, then we have to do it. And again, we have also in our presentation, we have said 7% to 9% R&D will be invested on product development. So there are also 3, 4 areas where we are developing and strengthening the product, which I outlined briefly in my opening remarks. So it will be a combination of both.

S
Surbhi Soni
analyst

And just one last question. What was the services revenue this quarter? And if you could break it between Ikon, TWO95?

V
Venkatraman Srinivasan
executive

Service revenue total is around INR 35 crores, INR 37 crores or between INR 35 crores to INR 40 crores roughly, around INR 36 crores. So in that -- because we are doing the integrated services, it is very difficult to break up. Gradually what has happened is one side Ikon, one side TWO95, then our own services are also there to the same customer, we are also selling our own products. So completely -- so it cannot be bifurcated like that. If -- even if you bifurcated, it may not give the correct sense of what it is.

S
Surbhi Soni
analyst

So out of INR 147 crores, roughly INR 35 crores to INR 40 crores is total services revenue?

V
Venkatraman Srinivasan
executive

Yes, it is. Yes, yes.

Operator

[Operator Instructions] The next question is from the line of Parikshit Kabra from Pkeday Advisors LLP.

P
Parikshit Kabra
analyst

Congratulations on a great revenue number. I wanted to ask first about the margins. I'm noticing that both in the international enterprise business, for the last 3 quarters our margins have dropped to in the low 20s as opposed to the late 30s or early 40s that they used to be. So what happened in the international segment for the margins to come down? Is this a temporary shift? Or is this now the new normal?

V
Venkatraman Srinivasan
executive

No. If you see the composition of the international revenue, particularly the U.S.A., originally only Ikon was in the service business. Now TWO95 is also in the service business. So the proportion of service business in the U.S. business has gone up. So that is one reason which is reducing.

And the second major reason is the number of senior people appointed. Earlier only one of our person was there. Now we have appointed 2 senior people from DigiCert and also some 2 junior people from DigiCert. These are all adding to the salary cost, so -- but it will not add in the gross margin level. Gross margin level, it is more to do with the proportion of service business in the overall business in U.S. Particularly, the Middle East business, the margin will remain the same. It is not declining.

P
Parikshit Kabra
analyst

Sir, in the earlier question where you said that the services revenue is approximately INR 35 crores to INR 40 crores and -- but the base of INR 35 crores to INR 40 crores, this will be mostly from the international enterprise number, or is the services revenue also coming from India enterprise?

V
Venkatraman Srinivasan
executive

It's mostly international enterprise because in India, actually, we are not marketing the software services. It is mostly the international only. India, predominantly we're focusing on the product and the trust services, which is the digital signature.

P
Parikshit Kabra
analyst

Got it. So sir, you mentioned INR 35 crores to INR 40 crores for this quarter. Would it be possible to get this number for the last quarter and the quarter before that?

V
Venkatraman Srinivasan
executive

That immediately, I do not have. It may be roughly in this bulk bill to INR 1 crores or INR 2 crores less or something like that.

P
Parikshit Kabra
analyst

So services revenue has been more or less stable around this number?

V
Venkatraman Srinivasan
executive

Yes, yes. Service revenue overall year if you take, yearly, it will be around INR 140 crores to INR 150 crores.

P
Parikshit Kabra
analyst

And the trust business, also, again, there has been somewhat of a margin decline. I remember a few quarters back the conversation around how the go-to-market strategy is changing. Is that the reason for the decrease in margin? Or is there something else?

V
Venkatraman Srinivasan
executive

Yes. Because earlier, we were invoicing for the net amount. For example, if we sell to a partner, we were selling at INR 300, INR 400. So entire thing is a margin bill. Today, because this Controller of Certifying Authority has made a rule that we have to only bill the end customer and we can only pay the commission to the partner. So we are billing the end customer, paying 40% to 50% commission to the partners. So that's where the gross margin has reduced here, but the top-line has increased.

But the overall why top-line has not much increased compared to last year is, as we said in the earlier quarter conference call, the volumes have declined by 40% to 50% because of the change in the income tax rule and more number of certifying authorities coming and all that.

P
Parikshit Kabra
analyst

Understood. And lastly, you mentioned, I think that India business has done particularly well because of government orders in BFSI. Again, is this a quarter 4 trend? Or is this now going to be a trend that we should start seeing in the next year also? Because I remember a few quarters back again that there was some stress in the India enterprise business and you were thinking of changing focus more towards -- I mean, moving away from the India enterprise business a little bit, not focusing on it as much essentially.

V
Venkatraman Srinivasan
executive

No, no, no. India enterprise, we never wanted to move away. Only hardware. What we were doing earlier, we were bundling the hardware. Because of the bundling the hardware, the receivables and other things were high and also on the hardware, the profit margins are lower.

So today, what we are doing, we are only trying to sell our software unless the customer make compels us to bundle the hardware. We don't generally bundle hardware. We allow them to directly purchase from the market. So that way, our gross margin on the Indian enterprise business has improved. Earlier it was 66% 1 and 1.5 years back, now it became 80%, 85%.

Operator

[Operator Instructions] The next question is from the line of Chirayu Baheti, an individual investor.

U
Unknown Attendee

Sir, I could see that from past few years, the return on equity of the company is reducing...

V
Venkatraman Srinivasan
executive

Maybe can you talk little louder? Not very clear.

U
Unknown Attendee

Sir, I could see that from past year, the return on equity of the company is reducing gradually. I can imagine it's because of a lot of acquisitions we are doing. But any plans that we could see this bottling out and increasing in the upcoming days?

V
Venkatraman Srinivasan
executive

Return on equity mainly because the QAP was done, that was one thing. Then again, under the Ind AS, what happens is the stock options, though actually it is all fully diluted and issued in 2016 itself, based on the Ind AS methodology, it is getting added to the equity only at the time of exercise by the people. So that's where last 2 years, if you see, one, because of the QAP and the other because of the exercising of the stock option, the base equity has increased and that has led to the return on equity production or stagnation. But from the next year onwards, that kind of reduction -- no more -- at this juncture wea are not thinking of any further issue at this time because already INR 184 crores, INR 185 crores cash balance is there. And also the stock option exercising also will not be so much as what it was in the past. So the result of the return on equity may improve from the coming years.

U
Unknown Attendee

And the receivable days, any plans to reduce it because earlier it was much lower?

V
Venkatraman Srinivasan
executive

No, it was not lower. If you see we also put that, from 94 days, it has become 96 days, only 2 days higher because it's marginally -- and out of that also, if you take a lot of things are less than 30 days. These are all orders which has come in the last month, that's why it is there. So that will get streamlined over time. There is nothing to be concerned about it.

Operator

The next question is from the line of Srinath V. from Bellwether Capital.

S
Srinath V.
analyst

Sir, just wanted to go to Slide 12 in our deck where we have placed a roadmap for our identity and data security business. If you could explain the roadmap, the new products on all 3 divisions, 3 product categories, where are we in these products? What is the use case? When will the build-out happen? That would be really interesting, sir.

V
Venkatraman Srinivasan
executive

I will ask Kaushik to do that because it's more technical.

K
Kaushik Srinivasan
executive

Yes. Each product at a time and then [ indiscernible ]. So first, if you see SecurePass, it was earlier called emAS. It basically started as a multifactor authentication, which essentially meant digital signatures, biometric and various other forms. Then we introduced single sign on. So to give you an example, if you're logging into one application, you shouldn't have to type your password again and again.

Then we rolled out our full-fledged identity access management, where through a centralized sort of view, you are able to control which users get access to which application and what kind of permissions they have. Can they approve, can they only view, can they edit and all those things. Now this whole paradigm is shifting to a new concept called converged identity, where it's not only identity access management, but also managed privileged access. And because environments have also become slightly more complex, where large enterprises are on-prem plus cloud like AWS, Azure, plus they use third-party SaaS platforms like Salesforce, the same user, what kind of controls he exercises in various different applications across all of these environments and how do you get a centralized view, this is almost not only becoming a cybersecurity issue, but also a compliance nightmare.

So that is where our roadmap is also heading. So while we have existing capabilities, how do we integrate capabilities of converged identity is where SecurePass is heading. So for any large enterprise, it's a single pane of glass through which you get a view of your users who have elevated permissions, what they can do with it and how they kind of authenticate, whether it's through passwords or OTP or biometric or facial or in sensitive cases, even digital signature certificates. So it's becoming a much more comprehensive platform for mid-market upwards kind of enterprises to manage their access in a centralized manner. So that is product number one.

Product number two, I will cover CERTInext and emCA. emCA has been around for a while, basically around issuance of digital signature certificates in line with global compliances and global standards. Continuously, the world is changing. For instance, Post-Quantum Cryptography and even within that, there are newer sets of algorithms coming. Even in the IoT and for instance, the electric vehicle world, there are newer standards, protocols emerging. So constantly, we are enhancing -- we've not only integrated the existing work on Post-Quantum Cryptography, but enhancing the platform to meet various new emergence of algorithms, protocol standards as far as some of the new age industries go, right, IoT, electric vehicle. And even for instance, next year, I think there is a huge trend around even humanoids. So how do you really control their security are also discussions that are happening, and we'll probably be prepared to meet that.

On the certificate life cycle management, which is CERTInext, there are some important trends going on globally. One is the fact that about a month or so back, the browsers, which is Apple, Google, Mozilla, basically passed a ballot saying in 2, 3 years, the certificate that are currently issued for 365 days will expire in 47 days, which means it's going to be manually quite impossible to manage the rollout of certificates for websites. So if you go to a bank website, there's a certificate. Every 47 days, you have to keep renewing it. So there is a huge push towards automation, which is where CERTInext will play kind of a role in terms of automatically discovering, renewing and provisioning the certificates. So that is kind of the world of CERTInext and emCA.

Third is more around data privacy, which is becoming big because India obviously is on the verge of rolling out this DPDP Act. And as a consequence, we have so far addressed the data protection aspect, which is around data encryption. So any kind of personally identifiable information like name, e-mail, mobile, how do you encrypt. But because DPDP is likely to be enforced with penal provisions, you have to now also have the capability to discover, classify sensitive assets before you're able to protect them. So that's where we are heading towards building out those capabilities. So it will become a comprehensive data privacy stack, not only doing data protection, but also discovery and classification.

So with this, what will happen is there's a unified view of not only user identity through SecurePass, but also device identity through CERTInext and emCA and also the ability to protect any kind of personally identifiable information that you kind of capture as a consequence of your interactions with your digital footprint that any large or mid-market enterprise would have.

On top of this, we are layering in generative AI capabilities, which has also been outlined on a slide is how do we sort of build domain-specific intelligence around cybersecurity, for instance, for banking and allow the users to have GenAI-based capabilities saying that can you discover the certificate, can you rotate it, how do we identify anomalous behaviors in the way you authenticate and so on, right? So there are a number of use cases that we are working on.

So this is really the kind of view that we are taking that user and device identity will converge. And in that convergence, data privacy will play a very important role. And we have to obviously, as a unique selling proposition, layer in generative AI capabilities.

S
Srinath V.
analyst

In the data privacy stack, what are the products we have today? And how are we like -- the other 2 stacks have a reasonable understanding. But in this stack, how will the product evolution take place?

K
Kaushik Srinivasan
executive

Today, we have only key management and as a consequence, the ability to encrypt data. So far, that has been built as an extension of CERTInext. But now we see this taking shape as a separate product stack in itself. So the orange on Slide 12, which is discovery, classification, consent management, which are all basically from the data privacy standpoint. And then as a consequence, once you, let's say, classify something as sensitive, how do you encrypt, which will leverage whatever capabilities we've already built.

S
Srinath V.
analyst

One more question on the U.S. market. I wanted to understand how the scale-up in private PKI opportunity is playing out in U.S. Have you been able to cross the proof-of-concept stage? How close are we to scale up? What has been the broader feedback from prospective customers? Any broad light you could share that would be great.

K
Kaushik Srinivasan
executive

Yes. I mean so we've crossed POCs in quite a few customers, right? Some of them have actively started using the product, started to scale up with us, both for emSigner as well as -- I think the question was specifically on private PKI, on the private PKI side as well. So there is an increasing demand for private PKI across a number of sectors, and our team is kind of actively working towards it, right? So to answer your question, we've crossed POCs in quite a few cases.

V
Venkatraman Srinivasan
executive

And also our product, if you see our product revenue itself from the U.S. last year was maybe around $8 million, $9 million or at least $8 million. Some of it is emSigner but predominantly the emSigner which was cross-sold and also based on the POC what was sold and all that.

S
Srinath V.
analyst

One last question, sir. We report this partner and direct contribution. Our partner contribution has significantly inched up over Q4. Is this largely indicating our deeper engagements with system integrators? Or is this coming out of a different channel? I just wanted to -- I was curious to know why this number has seen such a change.

V
Venkatraman Srinivasan
executive

We have made -- last year, we made a strategy to get into many types of partnerships. One is the system integration partner and also the reseller partners. So actively, we have put an inside sales team here who is chasing several partners, enrolling a lot of partner and then continuously motivating the partner.

And we made a partner-first approach by which some commission acceleration and so many things we have done. So because of that, the larger number of leads have started coming from the partners. So that's where now in one of the slide, it is there, 3-pronged strategy. One is the partner acceleration and globally, how do we enroll more and more partners. And the other is in the India market, how do we go to the SMB and the retail with the emSigner, and the third is how to create more and more global pull and all that through brand building and all. So because of these initiatives, these are all little accelerating.

S
Srinath V.
analyst

Perfect. Perfect. And just wanted to make a comment. Given the kind of product stacks and everything you have built, I think at some point of time we should definitely aim to grow more than 25% whenever we do get an opportunity, sir.

V
Venkatraman Srinivasan
executive

We will always try our best, then leave the rest to God.

S
Srinath V.
analyst

Perfect, sir. That's the spirit.

Operator

[Operator Instructions] The next question is from the line of Rishi Maheshwari from AKSA Capital.

R
Rishi Maheshwari
analyst

Congratulations for a very good set of numbers. I just had one clarification. On Slide 30 when you mentioned 1,133 customers, they are all out of solutions and services. Am I right?

V
Venkatraman Srinivasan
executive

Yes. They are not the DSC customer because the DSC and eSign customers are in crores -- mainly solutions.

R
Rishi Maheshwari
analyst

So I was just alluding to that and thinking about it that while I'm looking at the growth what I've plotted from an annual report and looking at revenue per customer, it seems to be more or less in the same range of roughly about between INR 30 lakhs to INR 40 lakhs. And I was trying to understand whether is it possible to upsell, cross-sell because you've been doing that across your product stacks to several other customers. However, that is not necessarily reflecting in revenue per customer as a number. Am I reading...

K
Kaushik Srinivasan
executive

It doesn't look that way because even in our last year presentation, kind of we highlighted that there's a land and expand strategy. So when a customer starts new with us, it's obviously a smaller value that they start with an over-time kind of scale.

I think I would request you to look at the existing versus new composition. Existing customers have brought in 78%, right? So if you look at the net retention by value, it's significantly north of, I think, maybe 100%, 110%, right, which is kind of a healthy number. So average value probably is not the best representation of the deal values that products get sold, given that there is a land and expand kind of strategy that we follow.

R
Rishi Maheshwari
analyst

May I then understand what is the attrition in terms of the customers? Suppose this year, this was 1,133, how many customers have been continuing from the past and how many are the new customers?

K
Kaushik Srinivasan
executive

Retention by count also is closer to some 91% or 92%.

R
Rishi Maheshwari
analyst

I see. That solves my purpose. Additionally, I wish to just understand on a broader level, while we're looking at a lot of issues internationally, I know that you are not necessarily alluded to IT services businesses, which are more affected by such spends. However, in terms of alliance, it is not too far away when the spending or discretionary nature of spending of some of your services comes across. Are you not facing any such issues at this point in time?

V
Venkatraman Srinivasan
executive

As of now, the cybersecurity is a need of the hour. So everybody want to protect more and more. So that way -- and also digital transformation, the emSigner product, it saves a lot of money to them. So that way, we are in a niche area in which up to now, we are not seeing much of reduction or reduction in discretionary spending and all that.

R
Rishi Maheshwari
analyst

Have you seen any form of cancellations of the orders that you had already bagged and it has either sealing a dealing or a cancellation of any form?

V
Venkatraman Srinivasan
executive

No, no. As of now, we are not seeing anything.

Operator

[Operator Instructions] The next question is from the line of Siddharth Mishra from Creaegis.

S
Siddharth Mishra
analyst

So first question is on the international expansion. We mentioned that the FY '26 focus is going to be expanding into European Union. So if you can highlight that a little bit more in detail, the geographies that we plan to target, maybe acquisition there, possibly in the services side or in the product side. And I think in the past, we have highlighted that we preferred entering into new geographies with partners, right, maybe not hiring of full-time employees there. So has that approach changed? So anything there, a little bit more details on the European expansion, that would be helpful.

V
Venkatraman Srinivasan
executive

European expansion, we started [ trying ] about 2, 3 years back. Then we transferred person from here. But without any base in Europe, it has been extremely difficult to get much business in Europe. In America also, we faced the same problem. Then we created the base by acquiring some 2 small, small service companies. With that base today, we have grown very well and almost out of our revenue, 38%, 40% comes from the North America.

So similarly in Europe, some acquisition or some strategic tie-up may be needed so that it will give a head start, and from that head start, we may be able to grow. So that is what we are thinking. And from that perspective, we have appointed a very senior person from the European geography itself, Mr. Carmine Auletta as the MD of our European company. So that -- and he was in the similar business in another company called InfoCert, which is also a big company in Europe based out of Italy. So he can bring new leads and also he may be able to bring some quality acquisition candidates and all that. So all these possibilities are there. So that is our intention as far as Europe is concerned.

And other geography expansion, almost other geographies we are present. If you see Middle East, we are very well present. Then in Africa, reasonable presence is there. Even South America, reasonable presence is there. We are now able to sell in Colombia, then Chile and Peru. Then if you come to Asia Pacific, again, we are able to sell in Malaysia, Indonesia, then Philippines. So that way here and all reasonable presence is there, Europe as well.

Australia and New Zealand, we are not trying as of now. But we felt Europe is a good geography to be there. So that's where we will try for this year, that kind of some acquisition or strategic tie-up possibility, we will try.

S
Siddharth Mishra
analyst

Understood, sir. And I think most other questions have been either answered or are present in the presentation.

Just one question on the CapEx number. I think the data center spending what we highlighted is probably done, or maybe if you want to highlight what are the components there in the CapEx? And can we expect that to come down in FY '26?

V
Venkatraman Srinivasan
executive

Data center was part of the original IPO. So those data centers are already done. So there were 3 data center, one in Chennai, one in Bangalore and one in Amsterdam. Amsterdam also was done already. But now that given the U.S. business is really growing up and then giving a good size of business and then if we have a local data center, it would be preferable for the U.S. customer, which also some customers have told us. That's why instead of again re-spending, we are shifting the Amsterdam data center equipment to the U.S., to Salt Lake City and also in New Jersey. So with that U.S. data center itself, we can work.

In Europe, later on, if necessary, we can -- based on the expansion, if necessary, we can set up. But as of now, we have no plans for that. Then with that, there will be no more data center spending. All the CapEx for this year is predominantly on the product development, what Kaushik explained, the 3 or 4 major product areas, that 7% to 9% CapEx what he has outlined in the presentation.

Operator

As there are no further questions, I would now like to hand the conference over to Mr. Venkatraman Srinivasan for closing comments. Sir?

V
Venkatraman Srinivasan
executive

As there are no further questions, I would like to thank everyone for joining the call today. We remain focused on delivering consistent performance and innovative solutions that enable secure digital transformation for our clients across the globe.

For any additional information on queries, kindly get in touch with our Investor Relations adviser, Churchgate Partners. Thank you once again. Thank you.

Operator

Thank you. On behalf of eMudhra Limited, that concludes this conference. Thank you for joining us, and you may now disconnect your lines.

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