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PagerDuty Inc
PagerDuty Inc. emerged from the bustling tech ecosystem of Silicon Valley, positioning itself as an indispensable tool for modern businesses. Founded in 2009, the company made its mark by addressing a critical pain point for digital enterprises: incident response. In an era where downtime equates to lost revenue and customer trust, PagerDuty's cloud-based platform offers a strategic solution. It acts as a digital watchdog, monitoring various systems and applications for irregularities and swiftly alerting the relevant personnel. This immediate notification mechanism empowers organizations to efficiently manage and resolve issues before they escalate, fortifying business continuity and enhancing operational resilience. Such capabilities are crucial for technology-dependent enterprises across sectors, making PagerDuty a vital component of their infrastructure.
PagerDuty generates revenue through a subscription-based model, where organizations pay for the full suite of its alerting and incident management services. The pricing structure typically revolves around the number of users and the extent of functionalities clients choose to incorporate. In addition to its core alerting services, PagerDuty has expanded its offerings to include advanced analytics, enabling companies to discern patterns in incidents and improve their response strategies. This evolution reflects the company's commitment to providing holistic solutions that drive efficiency and reliability. As digital transformation continues to accelerate globally, PagerDuty's ability to seamlessly integrate into various cloud ecosystems and its focus on proactive incident management positions it as a key player in the realm of digital operations management.
PagerDuty Inc. emerged from the bustling tech ecosystem of Silicon Valley, positioning itself as an indispensable tool for modern businesses. Founded in 2009, the company made its mark by addressing a critical pain point for digital enterprises: incident response. In an era where downtime equates to lost revenue and customer trust, PagerDuty's cloud-based platform offers a strategic solution. It acts as a digital watchdog, monitoring various systems and applications for irregularities and swiftly alerting the relevant personnel. This immediate notification mechanism empowers organizations to efficiently manage and resolve issues before they escalate, fortifying business continuity and enhancing operational resilience. Such capabilities are crucial for technology-dependent enterprises across sectors, making PagerDuty a vital component of their infrastructure.
PagerDuty generates revenue through a subscription-based model, where organizations pay for the full suite of its alerting and incident management services. The pricing structure typically revolves around the number of users and the extent of functionalities clients choose to incorporate. In addition to its core alerting services, PagerDuty has expanded its offerings to include advanced analytics, enabling companies to discern patterns in incidents and improve their response strategies. This evolution reflects the company's commitment to providing holistic solutions that drive efficiency and reliability. As digital transformation continues to accelerate globally, PagerDuty's ability to seamlessly integrate into various cloud ecosystems and its focus on proactive incident management positions it as a key player in the realm of digital operations management.
Revenue Growth: PagerDuty delivered Q3 revenue of $125 million, up 5% year-over-year, but lowered full-year revenue guidance due to greater-than-expected seat license contraction.
Margin Expansion: Operating margin reached 29% in Q3, exceeding guidance and expanding 750 basis points YoY. Full-year margin guidance was raised.
Profitability: Achieved second consecutive quarter of GAAP profitability and expects full-year GAAP profitability next year.
Retention Headwinds: Dollar-based net retention fell to 100% from 102%, impacted by large enterprise seat reductions tied to reorganizations and budget caution.
Transition to Usage-Based Pricing: Encouraging traction in shifting customers from seat-based to usage-based and multi-year agreements, especially among large and AI-native customers.
Product Innovation: Accelerated product and AI operations investment, launching the agentic end-to-end incident management suite and deepening partnerships.
Leadership Changes: CFO Howard Wilson announced plans to retire during the next financial year.
