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Western Union Co
NYSE:WU

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Western Union Co
NYSE:WU
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Price: 9.925 USD -1.83% Market Closed
Market Cap: $3.2B

Western Union Co
Investor Relations

Western Union Co., a venerable name in the realm of financial services, has long shaped the landscape of global money transfers. The company, born in the mid-19th century, initially gained prominence through its foundational role in developing the telegraph system. Over time, Western Union evolved, discarding its communications arm in favor of revolutionizing the way money moves around the world. Positioned as a bridge between continents, the firm's primary business involves enabling swift and reliable cross-border remittance services. The intricate web of over 500,000 agent locations in more than 200 countries and territories underscores its operational breadth, making it a linchpin in facilitating both personal and business-related money transfers.

The company's revenue model is multifaceted. It primarily earns through service fees imposed on each transaction, which vary based on factors like transfer location, speed, and method of payment. Additionally, Western Union capitalizes on foreign exchange margins; it buys currencies at wholesale rates and sells them at retail prices, capturing the spread as income. This dual revenue stream of transaction fees and currency conversion profits sustains its financial engine. While today's digital age presents challenges from cutting-edge fintech startups, Western Union remains steadfast, investing in digital platforms and partnerships to maintain its position in the ever-evolving financial services industry.

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Last Earnings Call
Fiscal Period
Q3 2025
Call Date
Oct 23, 2025
AI Summary
Q3 2025

Revenue: Western Union reported Q3 revenue of $1.033 billion, down 1% year-over-year (excluding Iraq), in line with expectations.

EPS: Adjusted EPS was $0.47, slightly above last year’s $0.46 and ahead of management’s expectations.

Margins: Adjusted operating margin improved to 20% from 19% last year, supported by strong cost discipline.

Digital Growth: Branded digital transactions rose 12% and adjusted revenue grew 6%, marking the eighth straight quarter of mid-single-digit or better growth.

Consumer Services: Adjusted revenue for Consumer Services jumped 49%, driven by the Eurochange acquisition and strong Travel Money performance.

Guidance: 2025 guidance for adjusted revenue ($4.035–$4.135 billion), operating margin (19–21%), and EPS ($1.65–$1.75) was reaffirmed, with EPS expected at the upper end and revenue at the lower end of the range.

Retail Headwinds: North American retail corridors, especially U.S. to Mexico, remained weak due to migration policy changes, but signs of stabilization were noted.

Intermex Acquisition: The acquisition is moving forward after regulatory clearance and is expected to accelerate U.S. retail strategy.

Key Financials
Revenue
$1.033 billion
Adjusted Earnings Per Share
$0.47
Adjusted Operating Margin
20%
Consumer Services Adjusted Revenue Growth
up 49%
Branded Digital Transactions Growth
up 12%
Branded Digital Adjusted Revenue Growth
up 6%
Consumer Money Transfer Transaction Growth
down 2.5%
Cross-Border Principal Growth
mid-single digits on constant currency basis
Principal per Transaction
up 6%
Adjusted Effective Tax Rate
12%
Consumer Services Margins
22%
Operating Cash Flow (YTD)
over $400 million
Capital Expenditures (YTD)
$101 million
Cash and Cash Equivalents
roughly $1 billion
Debt
$2.6 billion
Shareholder Returns (Q3)
over $120 million
Shareholder Returns (YTD)
over $400 million
Earnings Call Recording
Other Earnings Calls

Management

Mr. Devin B. McGranahan
President, CEO & Director
No Bio Available
Mr. Matthew Cagwin
Executive VP & CFO
No Bio Available
Mr. Andrew D. Walker
Executive VP & Chief Operations Officer
No Bio Available
Mr. Benjamin Carlton Adams
Executive VP & Chief Legal Officer
No Bio Available
Mr. Giovanni Angelini
President of Europe & Africa
No Bio Available
Mr. Mark T. Hinsey
Chief Accounting Officer & Controller
No Bio Available
Mr. Benjamin Hawksworth
Chief Technology Officer
No Bio Available
Mr. Tom Hadley
Head of Investor Relations
No Bio Available
Ms. Cherie Axelrod
Executive VP and Chief Risk & Compliance Officer
No Bio Available
Mr. Bob Rupczynski
Chief Marketing Officer
No Bio Available

Contacts

Address
COLORADO
Denver
7001 E Belleview Ave
Contacts