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Telus International Cda Inc
Telus International Cda Inc. emerged as a noteworthy player in the global digital arena, carving a niche for itself in providing customer experience solutions powered by advanced technology. Born from its parent company Telus Corporation's vision to expand its digital footprint, Telus International constructed bridges between brands and their customers by leveraging its adeptness in digital strategies and innovative solutions. The company specializes in designing, building, and delivering next-generation digital solutions, including AI-powered customer support, data analytics, and transformative cloud services. These services are instrumental in helping enterprises enhance their customer experience, ensuring that interactions are seamless, personalized, and efficient. With a global presence across multiple industries, Telus International crafts bespoke solutions that align with the evolving digital landscape and consumer expectations.
The monetary engine of Telus International is fueled by its ability to integrate advanced technology with human insight. The company excels in transforming customer interactions into meaningful data, which it then channels back to its clients as actionable intelligence. Utilizing a combination of AI, machine learning, and data analytics, Telus International not only enhances the quality of customer interactions but also helps its clients optimize their operations and improve their service offerings. Its revenue predominantly streams from long-term contracts with a diverse range of sectors, from technology and gaming to travel and healthcare, allowing for a stable cash flow and steady growth. Through these partnerships, Telus International continues to thrive at the intersection of technology and human-centric service, measuring its success by the improved efficiencies and customer satisfaction achieved for its clients worldwide.
Telus International Cda Inc. emerged as a noteworthy player in the global digital arena, carving a niche for itself in providing customer experience solutions powered by advanced technology. Born from its parent company Telus Corporation's vision to expand its digital footprint, Telus International constructed bridges between brands and their customers by leveraging its adeptness in digital strategies and innovative solutions. The company specializes in designing, building, and delivering next-generation digital solutions, including AI-powered customer support, data analytics, and transformative cloud services. These services are instrumental in helping enterprises enhance their customer experience, ensuring that interactions are seamless, personalized, and efficient. With a global presence across multiple industries, Telus International crafts bespoke solutions that align with the evolving digital landscape and consumer expectations.
The monetary engine of Telus International is fueled by its ability to integrate advanced technology with human insight. The company excels in transforming customer interactions into meaningful data, which it then channels back to its clients as actionable intelligence. Utilizing a combination of AI, machine learning, and data analytics, Telus International not only enhances the quality of customer interactions but also helps its clients optimize their operations and improve their service offerings. Its revenue predominantly streams from long-term contracts with a diverse range of sectors, from technology and gaming to travel and healthcare, allowing for a stable cash flow and steady growth. Through these partnerships, Telus International continues to thrive at the intersection of technology and human-centric service, measuring its success by the improved efficiencies and customer satisfaction achieved for its clients worldwide.
Revenue Growth: TELUS Digital reported Q2 2025 revenue of $699 million, up 7% year-over-year, with key contributions from AI & Data Solutions and Digital Solutions.
Margin Pressure: Adjusted EBITDA margin fell to 13.4% due to wage inflation, competitive pricing, and more complex service requirements, particularly in customer experience and content moderation.
Guidance Reiterated: Management maintained their full-year 2025 outlook for revenue growth of about 2%, adjusted EBITDA of ~$400 million, and adjusted diluted EPS of ~$0.32.
Goodwill Impairment: A goodwill impairment charge was taken in Q2, reflecting higher cost of capital, lower growth assumptions, and margin pressures.
Leverage Ratio: The net debt to adjusted EBITDA leverage ratio increased to 3.75x, but the company remains in compliance with its credit facility covenant.
AI Momentum: AI & Data Solutions showed strong momentum, with new program wins and increased recognition as an independent partner in the AI space.
Client Diversification: Growth was driven both by new client wins and expansions with existing clients, particularly in automotive, tech, healthcare, and communications.
Free Cash Flow: Q2 free cash flow was $33 million, down year-over-year due to higher operating expenses and capital investments.