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ZOZO Inc
TSE:3092

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ZOZO Inc
TSE:3092
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Price: 1 118.5 JPY 1.91% Market Closed
Market Cap: ¥997.7B

ZOZO Inc
Investor Relations

In the bustling world of e-commerce, ZOZO Inc. has carved a distinctive niche for itself, primarily through its innovative approach to fashion retail. Based in Japan, ZOZO operates the popular fashion e-commerce platform ZOZOTOWN, which serves as an online marketplace for a myriad of brands, ranging from high-end designers to trendy fast-fashion labels. The company revolutionized the way people shop for clothing by integrating technology with fashion, most notably through its development of the ZOZOSUIT, a body-measuring suit that enables customers to obtain precise clothing measurements at home, thus enhancing the online shopping experience and reducing the hassle of returns due to size mismatches.

Revenue generation for ZOZO Inc. primarily stems from two main streams: the commission model and advertisement fees. Through the platform, ZOZO charges a commission on each sale that participating brands make, creating a transactional ecosystem that thrives on a diverse portfolio of fashion offerings. Additionally, ZOZO capitalizes on its digital real estate by offering brands advertising opportunities, thus allowing them to gain visibility among ZOZOTOWN's extensive user base. By focusing on personalized shopping experiences, technological integration, and strategic partnerships with brands, ZOZO continues to strengthen its position in the competitive fashion e-commerce landscape, all while maintaining profitability and fostering customer loyalty.

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Last Earnings Call
Fiscal Period
Q3 2026
Call Date
Jan 30, 2026
AI Summary
Q3 2026

GMV Growth: Gross merchandise value (GMV) grew 9.1% year-on-year to JPY 502.9 billion, hitting a record high for the third quarter.

EBITDA Performance: EBITDA rose 9.5% year-on-year to JPY 60.6 billion, with EBITDA margin at 12.6%, slightly down by 0.2 percentage points.

Guidance Unchanged: Management confirmed there are no changes to full-year earnings and dividend forecasts.

Cost Management: EBITDA exceeded the plan due to lower logistics, shipping, and promotional costs, despite sales events underperforming.

Production Business Exit: ZOZO is discontinuing its production business after weak demand and profitability challenges, recording a JPY 700 million extraordinary loss.

K-Fashion Launch: The K-Fashion Zone launched with strong traction, especially among young women, adding over 2,000 brands by year-end.

User Metrics: Total buyers rose to 12.8 million, with active members up by 310,000 from last quarter.

Key Financials
GMV
JPY 502.9 billion
GMV (excluding other GMV)
JPY 483.1 billion
EBITDA
JPY 60.6 billion
EBITDA Margin
12.6%
GMV (excluding other GMV, quarterly growth)
up 11.3% year-on-year
EBITDA (quarterly growth)
up 14.9% year-on-year
SG&A to GMV Ratio
21.8%
Promotion Expenses (as % of GMV)
4.9%
Total Buyers (ZOZOTOWN)
12.8 million
Active Members (ZOZOTOWN)
12.11 million
Guest Buyers (ZOZOTOWN)
680,000
Number of Shops (ZOZOTOWN)
1,712
Average Retail Price
JPY 4,277
Average Order Value
JPY 9,328
Earnings Call Recording
Other Earnings Calls

Management

Mr. Kotaro Sawada
Executive Officer, President, CEO & Representative Director
No Bio Available
Mr. Koji Yanagisawa
Executive Officer, CFO, Executive VP & Director
No Bio Available
Mr. Yusaku Maezawa
Founder
No Bio Available
Mr. Fuminori Hirose
COO, Executive Officer & Executive Director
No Bio Available
Naotoshi Seo
Executive Officer & CTO
No Bio Available
Yosuke Odaka
Executive Officer
No Bio Available

Contacts

Address
CHIBA-KEN
Chiba
ZOZO, Inc., Head Office Bldg., 1-15-16, Midori-cho, Inage-ku
Contacts