Teleperformance SE

XMUN:RCF

Business Description

Sector

Industrials

Industry

Professional Services

Headquarters

France FR

Employees

446 716

IPO date

Jan 7, 1985

Teleperformance SE is one of the world’s largest providers of outsourced customer service. It runs call centers and digital service teams that answer customer questions, handle technical support, process orders, and manage back-office tasks for other companies. Its clients are usually big consumer brands, technology firms, telecom operators, banks, and public agencies that want to hand over parts of their customer contact work.

The company makes money by charging service fees under long-term contracts. In practice, customers pay Teleperformance to supply trained agents, technology, and managed support teams in many languages and countries. It also offers related services such as sales support, content moderation, fraud and trust services, and other customer operations work that businesses do not want to run themselves.

What makes Teleperformance different is its role as a large outsourced operating layer between companies and their customers. Instead of selling a product people buy directly, it sells a service that helps other businesses answer calls, messages, and online requests at scale. That puts it in the business process outsourcing industry, where success depends on dependable execution, labor management, language coverage, and the ability to serve clients across many markets.