Integrated virtual care
Teladoc provides remote doctor visits, primary care support, chronic condition management, and related virtual health services through its app and care platform.
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Teladoc Health is a telehealth company that connects patients with doctors, therapists, and other clinicians through phone, video, and app-based visits. It helps people get care for common medical issues, mental health support, and some chronic-condition management without going to a clinic first.
Its main customers are employers, health plans, hospitals, and individual members who use its services through those organizations or directly. Teladoc makes money by charging subscription or access fees for its care programs, plus fees tied to virtual visits and other service contracts.
What makes Teladoc different is that it sits in the middle of the healthcare system as a care access layer rather than a traditional provider, insurer, or drug company. Its business depends on building a large network of clinicians and software tools that make medical advice and follow-up care easier to reach from anywhere.
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