Wayfair Inc
NYSE:W

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Wayfair Inc
NYSE:W
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Price: 95.855 USD 1.42%
Market Cap: 12.4B USD

Wayfair Inc
Investor Relations

In the bustling world of e-commerce, Wayfair Inc. stands out as a key player in the home goods sector, offering a vast assortment of products ranging from furniture to décor. Founded in 2002 by Niraj Shah and Steve Conine, Wayfair embarked on its journey by creating niche websites dedicated to various household items. Over time, these fragmented efforts were consolidated into a single, massive platform, Wayfair.com, transforming it into an online destination for millions seeking to furnish their living spaces with style and ease. The company's headquarters in Boston became the nerve center from which this dynamic duo orchestrated the rapid expansion into international markets, all the while leveraging technology to create a personalized shopping experience. By using data analytics and artificial intelligence, Wayfair delights customers with tailored recommendations and seamless navigation across its digital stores, thus building strong customer loyalty and a formidable market position.

Wayfair's business model thrives on the drop-shipping approach, minimizing inventory risk by facilitating direct shipments from suppliers to customers. This method allows the company to offer an expansive range of products without the need for costly warehousing. The revenue streams primarily flow from this extensive catalog of goods, with additional income generated through services like installation and assembly. Wayfair has also ventured into private-label brands, curating exclusive collections that add a profitable dimension to the business. With a keen eye on operational efficiencies and customer engagement, Wayfair continually invests in logistics, customer service, and technology, ensuring a streamlined shopping experience that drives sales growth. As online shopping becomes increasingly ingrained in everyday life, Wayfair remains poised to capture a growing share of the home goods market.

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Last Earnings Call
Fiscal Period
Q3 2025
Call Date
Oct 28, 2025
AI Summary
Q3 2025

Revenue Growth: Wayfair reported 8% year-over-year revenue growth (9% excluding Germany), with both US and International segments posting gains.

Profitability Milestone: Adjusted EBITDA grew by more than 70% year-over-year to $208 million, with the margin reaching a record 6.7%, the highest outside the pandemic.

Share Gains: The company continued to capture market share, with active customers growing sequentially for the first time since 2023 and orders up over 5% year-over-year.

AI & Technology: Significant progress was highlighted in AI and generative AI, driving improvements in customer experience, operational efficiency, and supplier partnerships.

Q4 Guidance: Management expects Q4 revenue to grow in the mid-single digits year-over-year, gross margin to be at the low end of the 30%-31% range, and adjusted EBITDA margin between 5.5% and 6.5%.

Structural Improvements: Contribution margin rose 150 basis points year-over-year to 15.8%, aided by advertising leverage and a shift to more free traffic.

Industry Backdrop: The home category has stabilized from previous declines but remains below pre-pandemic trends; management attributes growth to company initiatives rather than market recovery.

Key Financials
Revenue
$3.2B
Adjusted EBITDA
$208M
Adjusted EBITDA Margin
6.7%
Gross Margin
30.1%
Contribution Margin
15.8%
Advertising as % of Net Revenue
10.6%
Customer Service and Merchant Fees as % of Net Revenue
3.7%
SOTG&A Expenses
$360M
Cash, Cash Equivalents and Short-term Investments
$1.2B
Total Liquidity (including undrawn revolver)
$1.7B
Cash from Operations
$155M
Capital Expenditure
$62M
Free Cash Flow
$93M
Net Leverage
2.8x trailing 12-month adjusted EBITDA
Orders
Up over 5% year-over-year
Active Customers
Sequential growth for first time since 2023
Average Order Value (AOV)
Up roughly 2% in Q3
Mobile App Revenue Growth
Double digits year-over-year
Total Mobile App Installs Growth
Up nearly 40%
Earnings Call Recording
Other Earnings Calls

Management

Mr. Niraj S. Shah
Co-Founder, Co-Chairman, President & CEO
No Bio Available
Mr. Steven K. Conine
Co-Founder & Co-Chairman
No Bio Available
Ms. Kate Gulliver
CFO & Chief Administrative Officer
No Bio Available
Dr. Thomas Netzer Ph.D.
Chief Operating Officer
No Bio Available
Ms. Fiona Tan
Chief Technology Officer
No Bio Available
Mr. Jon Blotner
Chief Commercial Officer
No Bio Available
Mr. Enrique Colbert J.D.
General Counsel & Secretary
No Bio Available
Mr. Paul Toms
Chief Marketing Officer
No Bio Available
Mr. Ryan Gilchrist
Chief People Officer
No Bio Available
Mr. Adam Sinoway
VP & Global Head of Category Management
No Bio Available

Contacts

Address
MASSACHUSETTS
Boston
4 Copley Place
Contacts
+16175326100.0