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Hello, everyone, and welcome to the MercadoLibre Earnings Conference Call for the Quarter Ended December 31, 2018. I am Federico Sandler, Head of Investor Relations for MercadoLibre. Our senior manager presenting today is Pedro Arnt, Chief Financial Officer. Additionally, Marcos Galperin, Chief Executive Officer; and Osvaldo Giménez, Executive VP of Payment, will be available during today's Q&A session. This conference call is also being broadcasted over the Internet, and is available through the Investor Relations section of our website.
I remind you that management may make forward-looking statements relating to such matters as continued growth prospects for the company, industry trends, and product and technology initiatives. These statements are based on currently available information and in our current assumptions, expectations and projections about future events. While we believe that our assumptions, expectations and projections are reasonable in view of the currently available information, you are cautioned not to place undue reliance on these forward-looking statements.
Our actual results may differ materially from those discussed in this call for a variety of reasons, including those described in the Forward-Looking Statements and Risk Factors sections of our 10-K and other filings with the Securities and Exchange Commission, which are available on our Investor Relations website.
Finally, I would like to remind you that during the course of this conference call we may discuss some non-GAAP measures. A reconciliation of those measures to the nearest comparable GAAP measures can be found in our fourth quarter 2018 earnings press release available on our Investor Relations website.
Now, let me turn the call over to Pedro.
Thanks Federico. Let's kick off today's call by doing a quick, high level recap of the year that has just ended. We've closed out a challenging year that has combined a few significant challenges with transformative positive initiatives. On the more challenging front, changes in our logistics cost structure in Brazil forced us to claw back our free shipping initiatives and to introduce a flat fee structure that negatively impacted vibrancy on our marketplace.
These changes in free shipping combined with year-over-year comps that already lapped the launch of free shipping during the prior year led to deceleration in our marketplace business as the year progressed, despite two-year average growth rates that have remained fairly stable and still above market.
On the flip side, 2018 was also a year of significant positive developments that set us up extremely well for the long run. During last year we launched and have begun to scale our own logistics network that will in time allow us to deliver better service levels at lower costs in both Mexico and Brazil. We've expanded our installed base of MPOS devices in Brazil and Argentina with strong results in terms of devices sold and total Payments volume, which in Mexico we are beginning to gain traction.
We also successfully launched our wallet and QR initiatives in Argentina and are already replicating those initiatives in Brazil and Mexico. And finally, we redesigned our pricing and incentive programs by meaningfully optimizing investments so as to consistently improve EBITDA and accelerate constant currencies net revenue growth during the fourth quarters of the prior year. It is with this positive second half momentum that we move into the first quarter of 2019 and beyond.
Our efforts going forward will continue to be centered on capitalizing on the adoption of e-commerce in the region as millions of consumers move their purchasing share of wallet online and increasingly pay through digital and mobile means. The trend is clear for us. As we improve the online shopping and Payments experience, customer trust, confidence, engagement and retention go up, which ultimately drive further adoption of our ecosystem and positively flow through into our financials.
Let me now delve into the fourth quarter results. Perhaps most importantly, meaningful advances were made on the logistics front. On a consolidated basis mean delivery times improved 30% on a year-over-year basis allowing us to deliver 50% of our shipments in three days or less. Specifically in Brazil over the last year we have been able to improve by 10 percentage points the amount of packages being delivered in 48 hours or less, while we also reduced median delivery times by two days.
This is not only a consequence of improved service levels of our main shipping partner in Brazil, but also the result of the advances we have made in moving volume on to our managed logistics network. On a consolidated basis, over 20% of all shipments were already done through our network of fulfillment and cross docking centers. Penetration of this managed network reached 17% in Brazil, 15% in Mexico, and 55% in Argentina during the fourth quarter of 2018.
Overall adoption of the MercadoEnvios solution in Brazil, Mexico and Argentina are also worth calling out. Brazil gained 11 percentage points to 91% of all packages being delivered on our managed network. Argentina gained 16 percentage points to 49% and Mexico gained 14 percentage points to 94%.
Depth of inventory and selection, another key area for our marketplace business also remains robust. During the quarter we improved product discovery and deepened breadth and depth of selection. In Brazil for example, live listings grew for the fourth consecutive quarter above 50% year-on-year to 57%, reflecting MercadoLibre is still the marketplace of choice when it comes to assortment and depth of selection in that country.
Our Official Stores initiatives also delivered positive results further improving the quality and discovery of inventory on our marketplace. Driven by special dates and the shopping season, Official Stores gross merchandise volume penetration was solid in main countries; Mexico at 14% up from 7% last year, Brazil at 13%, up from 9% last year, and Argentina also with 13% up from 10% last year.
The growth in Official Stores penetration is attributed not only to solid hunting commercial efforts in on boarding well-known brands, but also driven by the rollout of a more complete intellectual property protection program which is giving brands better tools to increase their comfort level to sell on MercadoLibre.
During the fourth quarter we on-boarded the likes of Estée Lauder cosmetics, MAC, the Gap, just to name a few. As a result, GMV on an FX neutral basis excluding Venezuela that has been deconsolidated grew by 31% year-on-year. Keep in mind this is on the back of the toughest comp from 2017 where GMV grew 67% year-on-year. The combination of both years yields a two-year average yearly growth rate that nearly hits 50%.
For a regional overview, let me start in Brazil. During the fourth quarter of 2018 on a local currency basis GMV grew 24.4% year-on-year. Tougher comparisons versus last year where Brazil grew at 71% year-on-year as well as pricing adjustments we implemented to improve the unit economics and low ticket items and allow us to rebalance our growth and profitability, explained for the most part the year-on-year deceleration.
In Mexico, we continue to have a position of strength when we look at share of purchases and GMV. Additionally, during the fourth quarter of 2018 on a local currency basis, GMV sustained solid momentum growing at 56% year-on-year. Just like in Brazil tougher comps over the same period of last year explained for the most part the lower growth rates delivered during the quarter.
Staying on Mexico, and the results of having greater control over user experience by pushing for greater mandatory adoption of MercadoPago and more recently of MercadoEnvios, we've observed an 11 percentage point improvement in our net promoter scores over the previous year. This is a clear indicator that we can drive greater customer satisfaction as we become more and more involved with the end-to-end buying experience.
Finally, Argentina continues to demonstrate resilience in spite of strong macroeconomic headwinds and the rollout of caps to limit the number of free listings per seller that we allow. GMV on a local currency basis grew by 48% year-on-year during the fourth quarter.
Let's now move on to our Fintech and Payments progress report for the quarter, another area of strategic importance for us. We believe that not only are we facilitating payments and credit on MercadoLibre's marketplaces through MercadoPago and MercadoCredito, but we continue to deploy our online based Payment solutions off of MercadoLibre.
Given the size of this structural opportunity we've been accelerating the distribution of our online to off line products and services as we envision MercadoPago as a powerful disruptive provider of inclusive financial technology solutions. In particular, for those segments of the population who have been historically underserved and which in many instances operate in the informal or partially formal economies of the region.
As a result of the aforementioned push into offering O-to-O services away from our marketplace total Payments volume surpassed the $2 billion mark for the quarter for the first time ever reaching $2.1 billion during Q4 2018. Within those online to off-line solutions, mobile POS are still the most relevant.
MPOS TPV continued growing triple digits both in dollars and local currencies and continue to gain incremental share of our total Payments volume. On a consolidated basis, MPOS TPV grew by 365% year on year on an FX neutral basis driven by sustained growth of our installed base of devices in Brazil and Argentina where TPV on an FX neutral basis grew north of 300% and 500% year-on-year respectively.
During the quarter we also made inroads into the build out of our alternative Payments network through our mobile wallet initiatives. For the three months ended on December 2018 our digital mobile wallet was used by millions of active payers reaching an active base that was four times larger than it was a year ago mobile wallet TPV transactions also delivered solid results growing north of 450% year-on-year.
One of the several payment usage cases we are focusing on to scale our mobile wallet is QR Payments in stores. On the latter, we have begun to see encouraging results in Argentina since it was the first country where we were able to offer our full line of online to off-line Payments solutions. We've been successfully on-boarding both lighthouse merchants that bring brand equity and ubiquity to our wallet, as well as smaller stores.
A case in point, within less than two months of launching McDonald's has become the number one ranked QR in-store payments in terms of TPV on our network. It is also important to highlight that QR in-store payments all revenue represents more than 40% of total wallet TPV for Argentina.
We continue making progress in expanding our inoperative products in order to align the right incentives for our users to begin to fund their digital wallets with cash as opposed to credit or debit cards. As such, in December we launched our asset management solution in Brazil for individuals and merchants. Results have been encouraging so far as the amount of money invested as a percentage of MercadoPago stored balances in Brazil is already higher than what it is in Argentina within only one month of launch.
In Argentina the asset management product continues to gain traction as within only six months of launch invested funds already represented 40% of MercadoPago stored balances. Our merchant and consumer credit products are also scaling nicely, further strengthening the portfolio of financial services we are able to offer our users. Loan originations re-accelerated again growing by 31% during the fourth quarter to a total loan book of roughly $96 million.
We've also expanded financing sources for the loan products raising third-party funding in Brazil and Argentina as our merchant credit business continues to gain traction. During the quarter, we were able to raise over $31 million from the Inter-American Development Bank, while in Argentina we issued our second public trust which successfully gave this access to capital markets to offload the loan book.
Finally, our merchant services business has re-accelerated growth during the quarter. Successful execution in Argentina through our Gateway solution, complemented by fast growth in Brazil, Colombia, Uruguay, and Peru explained the solid results in this business during the quarter.
Now that I've covered the key operational highlights for the quarter, let's move on to our financial progress report. The steps we've taken over the past year to recalibrate our growth and profitability has made significant strides as we delivered the second consecutive quarter of positive EBITDA. Our improvement in profitability is in large part a consequence of our better understanding of how to optimize, leverage, and distribute shipping subsidies to maximize sales and conversion rates. Going forward we will continue to make adjustments to our shipping subsidies and prices as we see fit in order to fully achieve this goal.
Let's move down the P&L starting with gross billings. We delivered the 19th consecutive quarter of consolidated gross billings growth above 60% year on year on an FX neutral basis. The robust growth we delivered during the quarter was driven in part by improved monetization on our marketplaces as well as continued pace of execution in our off platform revenue streams particularly in Payments.
On a by country basis, gross billings delivered positive results throughout the most important regions Mexico accelerated to 88% year-on-year, Argentina to 93%, and Brazil reached 60% year-on-year growth. Moving down the P&L, net revenues also continue to grow at a healthy clip with an FX neutral growth rate of 62% year-on-year. Gross profit remained stable versus last year ascending to $205 million representing 48% of revenues during the quarter.
Warehousing and shipping costs net realizable value discounts on MPOS devices and increasing costs of deploying our infrastructure on public cloud explain the gross margin compression over last year. We have included a detailed breakdown of these and also of the OpEx margin evolution I am about to cover in the slides that accompany this presentation.
As reported, operating expenses ascended to $206 million or 48% of revenues versus 75% of revenues last year due to the Venezuelan deconsolidation charges. If we exclude the cost of deconsolidation, operating expenses would have been $182.2 million or 50.9% of net revenues the prior year resulting in a year-on-year OpEx scale of about 285 basis points. The main drivers of this OpEx scale during the fourth quarter of 2018 can mainly be attributed to sales and marketing product development and G&A.
For comparative purposes, if we exclude the Venezuelan deconsolidation, OpEx as a percentage of gross billings was 38.3% this quarter versus 41.7% the same quarter a year ago, a 335 basis point leverage in operational expenses. As a result, operating losses contracted by 98.8% versus last quarter despite higher shipping discounts on a sequential basis as we better optimized the availability of our shipping program.
The low operating income we saw $16.4 million in financial expenses attributed for the most part to interest accrual on the new convertible note we issued last quarter due 2028 and also working capital facilities we took out in Argentina, Uruguay and Chile. Interest income increased by 61% year-on-year to $14.3 million mainly attributable to the stability of the Argentine peso and rising interest rates in that country, increased invested volume in Brazil as well as the proceeds of the convertible note issued in August 2018 which also generated more investment returns.
Our ForEx line was negative $4 million attributed for the most part as a result of the $4.7 million loss from the U.S. dollar revaluation over Argentine peso net asset position in Argentina which was partially offset by a $0.9 million gain arising from the appreciation of the Mexican peso over our U.S. dollar net liability position in Mexico. As a result of all this, net loss as reported for the fourth quarter was also lower versus the previous quarter at $2.3 million resulting in a basic net loss per share of $0.05.
That concludes our review of the fourth quarter of 2018. I'd like to end the call by saying that we remain as confident as ever of the improving value proposition we are offering our users across the region. With this validation of our product end market fit, execution will be as always our main focus going forward. We must remain laser focused on leveraging the scalable platform businesses we've built in retail, marketing, logistics and fintech to differentiate ourselves in an ever more competitive market as we push forward with the democratization of commerce and money throughout Latin America. Thank you.
And with that, we can take your questions now.
Thank you. [Operator Instructions] And our first question comes from Mike Olson from Piper Jaffray. Your line is open.
Hey good afternoon. You reported kind of an interesting set of metrics through Q4 with accelerating revenue growth. Profitability was better, but then decelerating GMV growth and it seems like some or all this impact on GMV was self-inflicted, but just going forward should we expect GMV and revenue growth to kind of more closely aligned with each other or continue to diverge? And then a second question I had is just on the competitive environment there's obviously been some media chatter in the past couple of months of some larger e-commerce players potentially getting more aggressive in Brazil, I'm just wondering if you see anything on your end? Thanks.
Hi Mike. So there is a balancing act between growth and profitability and that's the balancing act that we've been carrying out throughout the back half of last year after the changes in our pricing structure and shipping in Brazil. And part of that is just the underlying business nature of finding the right level of incentives to find the right equilibrium between growth and profitability. The other piece is just an accounting manner that sense a significant portion of our shipping subsidies flow through the P&L as contra revenue as we optimize those, it's natural to see an acceleration in net revenues.
I think going forward, certainly the comps will get progressively easier as we move into 2019 on the GMV front and that's probably the key trajectory we're comfortable commenting on in terms of forward-looking statements. Competitively, I think we've always said we look at all our competitors. We try to understand what others are doing. Brazil has always been a very competitive market. We continue to deliver above market growth this quarter. If you look at the two-year stock I would say significantly above market growth to account for the tough comp from last year.
I think there are quarters where certain smaller players potentially grow more than us. But if we look over longer terms, our trend in terms of market share has been very solid and continues to be encouraging and we need to continue focusing on our users. We need to continue building out our logistics network, rolling out our ecosystem of Payments and that will give us what we believe is the most robust platform play to continue to grow both our retailing and fintech initiatives for the long run.
Thank you.
Thank you. Our next question comes from Edward Yruma from KeyBanc Capital Markets. Your line is open.
Hi, good afternoon guys. A couple of quick questions on the proprietary logistics network. Obviously you're seeing some strong results to date. Help us understand the capacity outlook and how much slack do you have in as usage of this grows and how should we think about your build out capabilities as we think about '19? Thank you.
Great. So I think the way that we're approaching future be that in long-term capacity is by ensuring that this network that we're building has multiple sources of delivery capacity whether that be first mile, last mile, long-haul, whatever. So it's a combination of large established carriers of smaller regional carriers and even in more localized small and midsize businesses that can do deliveries for us as well as independent truck drivers. And we're trying to stitch this all together through our technology, so that that ensures that we are able to scale that logistic demand that we will have from multiple sources.
So it's not unlike what we're seeing being built by certain large e-commerce players in the U.S. where the volume is not entirely done by the large scale carriers, but it's a combination of multiple sources. So, so far we haven't really hit capacity constraints and I think we continue to build out these different sources of future delivery capacity so as to avoid capacity constraints. This is one of the reasons we've always felt that we believe that building out the logistics network off balance sheet through 3PL is what makes the most sense, is it allows us to scale quickly and guarantees long term capacity.
Got it. And one other follow up off if I may. It seems like the MPOS market is getting increasingly competitive. I guess how do you think about pricing on the devices and kind of the current competitive environment and how that may change adoption option rate? Thank you.
Hi Edwards, this is Osvaldo, hello. It is getting more competitive, but so far most of the competition we're seeing in Brazil has been related to device prices. We have been able to limit the discount we gave recently and continue to grow the number of devices we are selling. And we have not yet seen competition in the upfront, what the fee the fees charged to the merchants we have seen so far we are very confident and we'll be able to continue delivering growth in this business in Brazil.
Great, thank you.
Thank you. Our next question comes from Irma Sgarz from Goldman Sachs. Your line is open.
Yes, hi good afternoon. Thanks for taking my question. Firstly, I think if I looked at the numbers correctly the confirmed user growth actually on the margin accelerated a little bit. So I was wondering if you could impressively consistent growth over the last decade or so and with growth rates in the mid 20s. So I wanted to just understand the margin, like what are you seeing and what are the big sources of growth whether it's geographies or customer cohorts?
And then the second question, just in terms of the as a growth that you've seen on the one hand side it seems to be two different trends between GMV growth on the one hand side being really driven by the ASP or the average ticket whereas in TPV we see some different trends where it's really mostly the number of transactions or entirely the number of transactions that's been growing - that's been driving the growth. So if you could just sort of parse out specifically on the TPV front what we should be expecting going forward and whether that's just basically a reflection of the multiple initiatives that you have specifically in the off platform space? Thank you.
Hi Irma. So let me start with the marketplace and Payments units versus volume question. So on the marketplace as you know we've launched a series of initiatives recently that have affected the units sold of low ticket items, we've introduced a flat fee and we've also capped the possibility to sell very cheap items on the website, so as to weed out a lot of the stuff that really wasn't worth being sold on the platform and that's generated an increase in average tickets and a significant deceleration entirely focused on these very low average selling price units on the marketplace. So that's the explanation for Marketplace.
On Payments I would say, on Payments it's a very different story as your question I think posed market payments right now has multiple use cases that are being attacked both online to offline and also online with very different average ticket prices, something like a cell phone top up, obviously will have a lower ASP than in store QR, utility and service Payments will have high ASPs, and so in Payments I think growth should be robust on both fronts and the number of transactions we process as we go after more and more use cases, both offline, through our wallet and QR initiatives and MPOS and also online as we continue to grow the merchant service business.
So I think they have underlying growth trends that are very different and that's why I think in Payments you can see both, TPB and TBN [ph] growing very nicely and in marketplace we've seen a deceleration in units sold. In terms of user growth, although there is an acceleration in confirmed registered users, I think really what we've seen is buyers, it's a metric that I would say in the quarter is not necessarily one that we are particularly pleased with and I think there's a lot of focus on re-accelerating buyer and new buyer growth as we also disclose.
Obviously, we're still in the early stages of the Internet. There are still millions and millions of users who don't use our services and who we continue to focus on attracting and bringing on to the marketplace. So I think we should continue to see solid growth from new users, but also more importantly with the large existing base of users we have and whose engagement has continued to trend positively when we look at GMV per user or orders per user that should also be a significant driver of growth just the higher engagement of existing users.
Great, thanks very much.
Thank you. Our next question comes from Robert Ford from Bank of America. Your line is open.
Thank you and good evening everybody. Pedro, you haven't spoken about merchant loans in a while. Now that you're recalibrating, could you talk a little bit about your comfort levels in terms of pricing and sizing risk across different risk cohorts and how you see that business scaling both on and offline?
Yes, so we took a pause in the middle of last year as we were allowing the models to get better and recalibrate some of the loan loss provisions. What we've seen is a reacceleration in originations because we've also seen improvements in loan loss provisions and the margin and profitability profits from the credit books have improved.
And so, I continue to think that we're managing in the right way which is when we're comfortable with the loan loss provisions and the margins that we're getting out of the credit business we will step on the gas a little bit more and when for whatever reason we're a little bit more skittish we will slow down originations, so prudent management of that. The opportunity continues to be extremely large, and I think over time continuing in this cautious manner, we should see the size of the book and the amount we originate continue to grow into the foreseeable future. This is a business that we continue to be very, very encouraged and excited about.
And your deployments of capital so far, they've been across wide spectrums of riskiness or have you, are you going gradually incrementally into cohorts that are incrementally more risky?
So I think, again this is so early stage that it's not just about growth from riskier cohorts. As our fintech ecosystem grows we begin to have more and more channels of customer acquisition that we can cross-sell the loan portfolio. So it's not that we're necessarily moving only into riskier cohorts on the marketplace, we're now extending loans to MPOS users, eventually we can move into Yelp and wallet users, QR in-store users. So there is still plenty, plenty of room to grow the loan book within user cohorts that are still attractive and who we feel comfortable managing the risk line and then there's also geographical growth.
Of course, thank you very much.
Thank you. Our next question comes from James Friedman from Susquehanna. Your line is open.
Hi it's Jamie at Susquehanna. Thanks for taking my questions. Great results here. Pedro, I was just going ask a couple on the Payments and then one on the marketplace, so I want talk about on the dynamic between off-platform and on-platform TPV. It looked like it was above $7 billion on the off-platform. I guess when can we anticipate off-platform potentially eclipsing on-platform? And I know you don’t like to make before projections, but is that too specific a question, just what are some of the dynamics there as off-platform gets so much traction now?
Pardon me speaker, please take yourself off mute.
Yes, sorry about that. I'll answer now with the mute button turned off. So the growth opportunity in off-platform is obviously significantly larger than on-platform. To your question, last quarter was the first quarter that in terms of transactions we've already begun to see in TPN for the first time in our history off-platform away from the marketplace being larger than on-marketplace. And when we look at growth venues obviously on-platform we'll continue to grow driven by the growth of our marketplace business. When we look at everything we're doing off-platform, there are significantly more markets that we're attacking and opportunity for growth.
So I think in the not too distant future we will see TPV also being larger off-platform than on-platform. And as we've always said we still aspire for that to be multiple times larger than on marketplace and we can see that with the divergent growth rates already between Payments and GMV and also if you were to look at off-platform and on-platform TPV, off-platform TPV is growing significantly faster.
Got it and if I could just switch gears, thank you for that. So, where are we in the assets, light versus assets heavy journey on the logistics side, how should we be thinking about that, because your previous answer seemed like it was emphasizing asset light, but then we know, you've described the warehouse build-out strategy in North and South et cetera. Yes, it is in general like how should we be thinking about that process over time?
Okay. So, I think, and this happens a lot in these industries that evolve. I'm not so sure how useful asset light or non asset light is becoming within retail if you look at the way e-commerce logistics are evolving. So when we look, when we talk about warehouses, if we talk about last mile, first mile, long-haul, airfreight, none of those vehicles, airplanes or warehouses are on our balance sheet and in that sense it's asset light. Now if you were to look at the level of operational control and operational design that we exert over those third party logistics operators it’s continuously increasing as we try to inject more and more efficiency in the operations, improve service levels and lower cost.
So obviously, we are way beyond, I would say waist deep in logistics capabilities within the company, hiring out logistics people and having significant oversight over the design and quality of our logistics network, but we don't necessarily own most of those assets for now. And I think for the short term we haven't signaled any change in that design. And as always longer term we will do what gets us the best results for our users in terms of if it makes sense moving those things away from OpEx to CapEx and bringing them on balance sheet. But I think that's more of a longer term decision. Right now we're focused on continuing to build out the logistics in the different countries, primarily by using 3PLs.
Thanks for the color.
Thank you. Our next question comes from Marcelo Santos from JP. Morgan. Your line is open.
Hi, thanks for taking the question. So the first is Pedro, could you conceptually break down the profitability of your various business and I'm not asking for a specific number, but what is above LatAm and what kind of level, like you have the MPOS business, you have wallets business, you have the credits business. So how could we think about the components of the profitability right now? This is the first question.
And on the second question and more specific to the wallet, what is the plan to bring features like money indirectly from accounts, users being able to receive salaries to do bank transfers, what is the outlook for these kind of services to be incorporated into the wallet in several countries, because this could potentially make the wallet a competitor to more traditional banking services.
Okay, so always remember that we don't want to unnecessarily handover competitive information and so therefore, I'll give you a general sense of how we think about the different businesses right now. But we don't disclose specific margin structures. So right now obviously our marketplace business is a business that is both one that we are investing aggressively behind in the short term, in terms of shipping subsidies, build out of the logistics.
And it's also a tremendous distribution platform for everything else we do. And so, we're running that one at a positive margin but a low margin. I think of that business longer term given the scalability it has simply from top line growth and OpEx scale it's a business that we firmly believe over the long term will deliver improving margins as it gains leverage.
And then with Payments it's a combination of things. The point business now that the installed base has gotten to a nice scale is the business that begins to deliver positive EBIT and should contribute more and more EBIT if there aren't significant changes to pricing or cost. Credit is also a business that we see as a generator of high margins that we can reinvest.
Obviously the wallet QR in in-store business are ones that we are investing aggressively in right now as we build out this alternative Payments network. So I would say for the foreseeable future we continue to be more in growth and investment mode, but all of these businesses are businesses that are at the right scale, obviously have leverage and margin gains that we will be able to deliver once we build out the scale size behind these businesses?
With regards to the second point, with regards to the wallet and the money in salary kind of make process, I think there are, those are things that are straight on at the same time. But certainly, I think on the regulatory front where last year both in Argentina and Brazil it became legal to pay salaries into goodwill accounts. In the past it was not legal you have to pay through a bank account and so now that it's legal we need to make it easier to do fund transactions from a bank account. And that is already happening in Argentina and I think this is one country where we have the front end [ph] because now it's very, it's regulated by the Central Bank that it should be straightforward to transfer money from any bank account into a virtual account. It's starting to happen. Not all banks have promoted it right yet, but it is starting to happen because it is being regulated by the Central Bank.
We expect something similar to happen in Brazil and Mexico, but I will say we are several steps behind there, because still there's not a central system where you can do those transfers real time and online. Eventually, it is something that has happened in many other places, but it is not yet available in Latin America, but in the [indiscernible] you could be able to pull funds out of a bank account. This is something that hasn't mandated in Europe with Payments service directed too and it's something that has been in conversation in some countries, but it's not mandated in many countries in Latin America and yet, and that could be a big difference.
At the earnings and salary, the other thing that is starting to happen where we need to develop our product roadmap and wanting it to make it easier to pay salaries, because even if it was possible it wouldn't be as easier from our platform. The second one is to be able to pay supplier. It is starting to happen, but it's scalable yet, because originally our product is more soft as a product to collect funds as well as to pay out funds.
And in the meanwhile, what we have done is, create the asset monitoring functionality in Argentina and Brazil, so as to encourage users to keep money in the wallet, so that is more likely for them to make payments out of that wallet rather than withdrawing from a bank and then make payments. So it is totally on our roadmap this year and we expect to see much progress in several of the countries joining during the year.
Perfect, thank you.
Thank you. Our next question comes from Deepak Mathivanan from Barclays. Your line is open.
Hi, this is Mario Lu on for Deepak. I have a couple of questions. On the Payments business, now that you see multiple cohorts on the consumer wallet and have four times more mobile users than last year, any user trends you can call out in terms of stickiness, usage, spending levels compared to traditional credit cards? And secondly, CRAIOS has increased shipping rates multiple times over the past few years. Can you just give us an update whether you expect to see any this year? Thanks.
So, we'll get to the wallet. We are starting to see a cohort with a little more of dating, but keep in mind that only Argentina which was the first country where we launched in-store Payments, we launched that end of May last year. So we only have seen pretty much half a year of results. What we're seeing is increased use of multiple products so it's people who sometimes start by ramping up the mobile phone, they start paying utilities and then using QR code payment.
So we are seeing increase in the number of people use, have used and multiple use cases. And I think, we feel that the majority of growth is coming from new users that is because it's a new product and was started recently and we are growing 4x year-on-year. So when you look at all these numbers, the total number of use cases for each year is still probably flat and but it is mostly related to the growth number of users and even during the holiday we continued to receive more.
In terms of CRAIOS, I think we do expect increases in price much more in line with what had occurred in other years, unlike last year where really a change in pricing was absolutely unforecast and we believe something that we really were not expecting. That's not what's going to happen this year. I think we have a good sense of what the increase will be. And as we continue to move volume away from CRAIOS and optimize our subsidies and free shipping initiatives. We don't even think that we necessarily we will have to pass the full cost of the price increase onto users, but only a portion of that. So this should be a fairly manageable price increase given all the conversations we've had.
Great, it's very helpful. Thank you.
Thank you. Our next question comes from Ravi Jain from HSBC. Your line is open.
Hi, good afternoon. I have a couple of quick questions. One is on the selection on the product selection and how are you going to kind of broaden that out especially given the competitive environment in Brazil and perhaps in Mexico as well? Could you give us some color on maybe your thoughts and initiatives for consumer packaged goods or is it cross-border e-commerce. And the second question is on the Payments I mean the Mexican Central Bank is now pushing the banks to adopt their payment system Cody. Does that mean you need to accelerate the roll out of the asset management ecosystem in Mexico? Do you see Mexico as getting more attractive Payments country? Thank you.
Let me start with the second one regarding Cody in Mexico. So I think that our first impression we took a look at it and we did not come out very impressed with the product, but so far the Bank of Mexico is mandating these for bank regulated institutions. At this point we are not a regulated institution yet, so we would not be able to participate in it. However, as I was saying we were not very encouraged about the resource in that the product we had in Argentina is significantly better that. So we are comfortable with sticking to our plan. Also it remains to be seen how willing are the banks to encourage these [indiscernible] networks because it would cannibalize their debit card fees. So we will continue with our plan to replicate what we're doing in Argentina.
Great, and consumer packaged goods and cross-border trade, just to put in perspective first of all, I think combined those two marketplace lines still represent less than 5% of GMV between 3% and 5%. So glass half full is that there is significant room for product mix shift as we grow into those categories, but they're still small.
Most of our efforts over the last few quarters there have been around product, features that are tailored for those two different products, improving the logistics of international sales for sellers that are sourcing from the U.S. or from China in our cross-border offerings and more recently allowing sellers to send bulk inventory that we manage from them in our fulfillment centers for cross border trade and in CPG stocking up on skews on SKU count.
I think we've crossed the 5000 SKU count. The next objective is to get to roughly 10,000 SKUs but that also shows that it's relatively early on in our CPG efforts and this year will be an important year for us as we continue to focus on making both those business a more meaningful overall portion of our GMV, and I think both really have a lot of upside potential for us.
Thank you. That's helpful.
Thank you. Our next question comes from Marvin Fong from BTIG. Your line is open.
Hi. Thanks for taking my question. Just a quick one on I was very impressed with the QR Payments reaching 40% of digital wallet TPV in Argentina. I'm curious on your thoughts on what's driven that rapid rate of adoption and if you think Brazil might follow a similar trajectory or is there something structural about the countries that might have a different adoption rate? And then just as a follow up, could you disclose what the Payments revenue in the quarter was? Thank you.
Yes, let me start with a, start and let the financial question to Pedro. And we are very excited with our [indiscernible] of QR code payments in Argentina. We have been able to bring in many large merchants such as McDonald's, Burger King, the major gas stations and coffee shops in the country and they have been a huge drive to adopt QR code payments and that has been a huge driver of growth for monthly active payers. And I'd say that the 40% after all from top up is one of the most popular use cases in the countries.
Now I think we are still in the early days. Integrations are a little more complex in Brazil because you need to integrate with the ERP with point-of-sale using machine and that's why it will take us a little bit longer to bring in the larger merchants. We have started with Shell with the major gas stations, but it's still very early days and we cannot comment on numbers. So we expect to have more information in the coming quarters.
Thank you. Our next question comes from Richard Cathcart from Bradesco. Your line is open.
Hi. Good evening. Just a quick question on the on the proprietary shipping in Brazil. I think you mentioned that 17% of GMV was going for in Brazil and I think a pretty big increase from where we were previously. So a couple of questions on that, first of all kind of are you beginning to see kind of better buy in from the sellers, are they more enthusiastic about the advantages of working through the proprietary shipping solution? And then the second question just on cost, given that you're now a 17% is beginning to scale are you beginning to see some improvements in unit costs of products that are being shipped through the propriety solutions? Thanks.
Okay. So let me start with the second piece which is the one around unit economics. The first thing is that, I think we've always said that our primary focus is on building out the logistics network first and ensuring that we have a network that allows us to deliver best-in-class delivery time or at least competitive with what anyone else might build because that's really the competitive advantage that we need to make sure that we don't hand over to someone else, and then eventually over time with scale and as the network gets more complex driving down unit costs would be something we could be able to do.
So having said that, what we see now is from an overall network perspective, items that are fulfilled by us obviously do have a lower cost because they eliminate first mile altogether. Our cross-docking efforts don't necessarily lower costs. They do allow for a better service on many routes and give us greater control over the screen experience. Remember that when you look at our dropship network and Piraeus [ph] they are by far the largest player in Brazil and therefore are cost competitive given their scale and size. So yes, fulfillment is cheaper, cross docking is not. We are fairly confident that over time once we're able to build out the full network with its scale and ability to determine who we send volume to driving down unit costs will be something that we'll be able to achieve.
And then in terms of sellers, I would say it's still early. Obviously conversions are better when we fulfill the items because we give it preference in search ranking orders and we drive greater volume to those listings because they have a better user experience, but I think before we can give you feedback on overall sort of what seller feedback is on that we need more data and more time. Net Promoter Scores on items that go through more [indiscernible] and that are fulfilled are better than those that don't and that's something that over time should continue to improve.
Thanks very much.
Thank you. Our next question comes from Kunal Madhukar from Deutsche Bank. Your line is open.
Hi thanks for taking my question. With regard to a certain multi-national e-commerce provider that just about stepped up investment in Brazil, how much of the…
Can you try to speak a little bit louder, we can barely hear you?
I'm sorry, is this better.
Yes. Better.
Okay great. With regard to the certain multinational e-commerce that just entered Brazil or just stepped up investment in Brazil, in terms their focus markets, the markets that they're targeting with like and what have you, how much of your GMV is in those markets, the upper income demographic kind of lives in those areas?
Sorry, we're having a little bit of trouble getting, it somewhat cut off. Can you run that by us again?
Sure. So for the e-commerce provider that just stepped up investment in Brazil, in terms of the footprint that they're targeting, the active footprint that they're targeting, how much of the GMV or retail sales in Brazil is in those areas, and how much has been the upper income demographic, what proportion of Brazil's upper income demographic lives in those areas?
So I don't want to comment on potentially what competitors are targeting, because I might misspeak regarding their strategy. I think one of the attractive things about Brazil and e-commerce and one of the reasons we think it's such a relevant market going forward is that it's a market where we've seen more than in any of the other markets in the region, e-commerce permeate beyond the higher income demographic portions of the population. Consequently Brazil does have the highest penetration of e-commerce as a percentage of overall retail.
So I think the winning proposition in Brazil is not if you try to focus only on high income individuals, it's a market where we should have much greater e-commerce penetration as smartphones grow significantly their installed base and most Brazilians will be in or already are being equipped with a combination of a smartphone and decent broadband connectivity. I think that's what we remain focused on and should give us tailwinds and growth from that secular trend for lots of quarters going forward.
Thank you.
Thank you. Our next question comes from Gustavo Oliveira from UBS. Your line is open.
Hi Pedro. Thank you for taking my question. I want to understand at the beginning of the call you mentioned that GMV in Brazil decelerated perhaps by self-inflicted adjustments. You made an indent in the platform, but when you look forward, what do you think matters most? It seems to me that you're talking about the success you're having and the logistics build-out, you're getting efficiency and so on. Does it allowed you to remove some of your shipping subsidies to invest in other levers of your platform such as credit to consumers and to sellers or investments in the Official Stores. Well, I know there is no silver bullet, but how do you reallocate your resources in 2019-2020 versus from your allocation 2017-2018 which was primarily focused on shipping subsidies and logistics?
Hi Gustavo. So a few from that. First of all, a lot of the reallocation is actually within the shipping subsidies. So I think we're moving from subsidizing very low ticket items that had challenging unit economics for us and they were right for that moment we were generating a vibrancy on the platform. Users were associating our brand with free or cheap shipping. But I think from a P&L perspective it was challenging because the cost of shipping an item obviously doesn't decrease linearly as the ASP goes down. So most of the capital reallocation is actually within the shipping program where we now are freeing up more subsidies for higher ticket items for routes that we had shut down like the north and northeast and we could more intelligently now start offering subsidies to start targeting those consumers as well.
We do look at our P&L as a whole, so insofar as we're freeing up some profit that might help us reinvest it across other business lines, but I would say in general we are in full out investment mode. When you look at our revenue number and our projected revenue number and the fact that we continue to target a profitable, but relatively low margin profile for 2019, I think that gives you a sense of how aggressively we're investing across the board. And we feel comfortable with that level of investment to help us carry out the strategic plan we have. So we're investing everywhere we think it makes sense to invest and we're optimizing how we allocate the shipping subsidies to just make it more intelligent.
Very clear. Thank you.
Thank you. And that does conclude our question-and-answer session for today's conference. I'd now like to turn the call back over to management for any closing remarks.
Great. So thank you everyone for the questions. I think those were lots of questions and good questions. I hope we've given you a clear answer. I think the answer around Payments s revenue got lost along the way. We'll make sure to reach out to give you the number. Thank you and we look forward to updating you on Q1 which is the beginning of 2019 in a year where we have lots of things in store, so thank you.
Ladies and gentlemen, thanks for participating in today's conference. This does conclude the program and you may all disconnect. Everyone have a wonderful day.