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Intrinsic Value is all-important and is the only logical way to evaluate the relative attractiveness of investments and businesses.
Intrinsic Value is all-important and is the only logical way to evaluate the relative attractiveness of investments and businesses.
Ladies and gentlemen, thank you for standing by, and welcome to the ACI Third Quarter Earnings Announcement. [Operator Instructions]
I would now like to hand the conference over to your speaker today, Mr. John Kraft, Vice President of Investor Relations. Sir, please go ahead.
Thank you, and good morning, everyone. Today's call, like all of our events, is subject to both safe harbor and forward-looking statements. You can find the full text of both statements on the first and final pages of our presentation deck today, a copy of which is available on our website as well as with the SEC.
On this morning's call is Odilon Almeida, our President and CEO; and Scott Behrens, our CFO. Before I turn it over, I'd like to share that ACI will be hosting a Virtual Analyst Day on November 10 to discuss the new ACI strategy. Further information and a registration link are available on the Investor page of our website.
With that, I'd like to turn the call over to Odilon.
Thank you, John, and good morning, everyone. Thank you for joining us for our third quarter 2020 earnings conference call. The COVID pandemic has had an impact on nearly all aspects of our daily lives, and a lot of uncertainty still remains. However, I couldn't be prouder of our more than 4,000 employees in delivering very solid year-to-date results despite all the challenges. During this crisis, we have remained focused on delivering results by ensuring continuity of our services to our customers. This is very important as we begin the execution of the new ACI strategy.
Since I have started, we continue to make progress in executing our 3-pillar strategy, which sets the foundation for the new ACI to deliver continuous profitable organic growth and a step-change value creation through M&A. Our shareholders have high expectations for our performance and for our strategic improvement efforts. I want to emphasize that we share those expectations. We are operating with a sense of urgency and with a clear line of sight to what we want to achieve.
Let me start my comments by sharing some further detail on our financial results year-to-date through Q3. Year-to-date revenue of $907 million was up 6%, and adjusted EBITDA was up 25% as we have been very focused on cost management and profitability. This growth represented net EBITDA margin of 31%, which is up from 26% versus previous year. We are pleased to report 500 basis points of year-to-date margin improvement in this challenging year.
The bookings are up 15% year-to-date from the same period last year. Despite the bookings being up 67% in our On Demand business, new bookings were down 12% in our very profitable On Premise license software business due to COVID-related temporary delays in purchasing decisions by our bank customers. The delays are not impacting renewals but are impacting new business in On Premise and the related license fee revenue. We expect this trend to continue in Q4.
Our customer retention remains high, a testament to the ACI's team commitment and our industry-leading product set. We had some exciting new wins in the quarter, particularly in our real-time solution. We launched a new important partnership with Mastercard that expands our go-to-market capabilities and provides the most robust and complete set of real-time capabilities available in the market today.
We also built on our strong global customer base and had important renewal and expansionary bookings from companies all over the world in our On Premise segment, including Barclays in the U.K., Red Link in Argentina, OTP in Hungary, BCA in Indonesia and Interac in Canada, all offer our retail payments offering.
In our On Demand segment, we saw significant booking strength, signing deals with 2 top credit card billers in the U.S., a top technology provider in the mortgage industry and one of the largest electric and gas utilities. In our Merchant business, we signed e-commerce contracts with 2 U.K.-based telcos and expanded our relationship with a top athletic apparel company, adding our market-leading fraud prevention capability into their e-commerce offering and helping them expand their reach into the Russian market.
As part of our fuel and convenience store growth program, we secured a new private-label open-loop card-issuing solution with existing customer, Pilot Travel Centers. We are as committed as ever to providing best-in-class service and deliver superior solutions to customers at a time when digital payments are increasingly essential to our ways of life.
Turning now to our 3-pillar strategic plan. We recently finalized our strategy and have been implementing these priorities into our business with a sense of urgency. We are building an agile and nimble organization with a best-in-class global sales process, focusing on investment on real-time payments, sophisticated larger global merchants and fast-growing emerging markets. We'll continue to pursue M&A opportunities on top of consistent organic growth that will drive step-change value creation. We look forward to sharing more details on the new ACI strategy at our Analyst Day on November 10, 2020.
There is much work to be done to ensure we execute our new ACI strategy and that we prepare the company to come out of this global moment in better shape than before. We have the right team, solutions, portfolio of diversified customers and strategy to relaunch ACI to capitalize on the emerging trends in digital payments.
I will now hand the call to Scott to discuss the company's Q3 results in greater detail. Scott?
Thanks, Odilon, and good morning, everyone. I first plan to go through our results for the third quarter and year-to-date and then provide some high-level commentary regarding our outlook for the rest of the year. We will then open the line for questions.
I'll be starting my comments on Slide 7 with key takeaways from the quarter. Total bookings grew 43% compared to Q3 last year, with some material renewals occurring in the quarter. Year-to-date, total bookings are up 38% over last year. New bookings in Q3 were down 5%, mainly driven by COVID-related delays in our On Premise software business. Year-to-date, new bookings are up 15% over last year, driven primarily by strength in our On Demand segment. We ended the quarter with a 12-month backlog of $1.1 billion and a 60-month backlog of $5.9 billion, both up from last quarter.
Q3 revenue came in at $316 million, which was down 11% from Q3 last year, largely due to lower nonrecurring license fee revenues in our On Premise business. Year-to-date, revenue was up 6% over last year, driven by the contribution from Speedpay. In Q3, our recurring revenue represented 77% of total revenue, up from 69% of total revenue in Q3 last year. Recurring revenue is going to be an important metric in our go-forward strategy to improve the predictability of our financial results, and we plan to discuss this metric further at our Investor Day next week.
Turning to our segments. Our On Premise revenue was down 23% in the quarter and down 10% year-to-date. The impact of COVID-19 that we've seen in Q2 and Q3 this year primarily relates to the nonrecurring license revenue from new sales. As you know, our products are mission critical, so it's not impacting our existing customer renewals, meaning we're not losing customers, but it is impacting license revenue from new sales, in particular from our bank customers. And we're expecting that trend to continue for the balance of the year.
Our On Demand revenue was down 1% in Q3 with higher e-commerce volumes and omnichannel merchant payments, helping offset COVID-related slowing in certain verticals in our biller solution and our digital banking solution. Year-to-date, our On Demand revenue was up 19% due to the contribution from Speedpay.
From a margin perspective, we continue to focus on cost management and maximizing our profitability. While our On Premise adjusted EBITDA margin decreased from 61% to 55% in Q3 due to the decline in the high-margin license revenue, our On Demand margin continues to increase from 20% in Q3 last year to 32% this year. We are very pleased with our profitability improvements in our On Demand business.
Turning next to Slide 8, starting with debt and liquidity. Q3 saw strong cash flow with cash flow from operating activities of $67 million in the quarter, up more than 100% from Q3 last year. And we have significant liquidity as we ended the quarter with $134 million in cash and $340 million available on our revolver. During the quarter, we paid down $50 million in debt and our current debt balance is $1.3 billion. This represents a net debt leverage ratio of 3.3x. We remain focused on reducing our debt and plan to be back to our targeted net leverage ratio of 2.5x by the end of next year.
Turning next to our outlook for the rest of 2020. As previously announced, given the uncertainties around COVID-19, we have temporarily suspended our financial guidance for the rest of the year, so we won't give you full financial ranges, but I will say that we are comfortable with where we're seeing full year consensus EBITDA lining up.
So that concludes my prepared remarks. Operator, we are ready to open the line for questions at this time.
[Operator Instructions] Your first line comes from the line of Joe Vafi from Canaccord Genuity.
This is Pallav Saini on for Joe. Strong new bookings in the On Demand business in the quarter. Can you offer any additional color on where you're seeing the most traction and maybe speak to it from a domestic and international perspective as well? And I have a follow-up.
Yes. Odilon cited some of that in his commentary, was the strength in On Demand is coming from biller and e-commerce. Biller is -- our biller business is entirely U.S. domestic. But remember, that's where we're getting the traction on our combination of ACI with the Speedpay acquisition. And then the e-commerce is international.
If I look broader outside the U.S., I'd say -- and I would include here too the On Premise sales as well, we're seeing -- we continue to see weakness in Europe, in particular. But Asia, we're seeing particular strength, albeit off a smaller base of our business. But if you wanted some geographic color...
Got it. And on the Mastercard collaboration, it seems like a great partnership. How should we think about the evolution of this collaboration as we look ahead to maybe next year or so?
Yes. It's hard to be precise now, Pallav, because we are going to start this collaboration now. And when we start seeing the first countries that we go together, and we start to gain the RFPs and so forth, you're going to be able to better quantify that. For now, I would say it's a very robust solution and we are -- we believe that it has a lot of potential.
Your next question comes from the line of Brett Huff from Stephens, Inc.
Can you guys -- appreciate the time to ask questions as always. Just wanted to touch base and understand any update kind of quarter-to-date on how the conversations are going with some of the larger license buyers? I know that it seems like some of them are just on hold. But I'm trying to understand the mood or the tenor of those folks and when -- kind of when they -- if they have any visibility on maybe reramping some of those purchases?
Brett, the -- it's very clear for us, there are some headwinds, and they will continue in Q4. We don't see them getting better, which is -- we are not talking about renewals. Again, renewals are coming pretty strong, and our products are mission critical, so we have no problem to renew the contracts, and that's going quite well.
The part that is really being delayed are the new products and the new services to the new logos and existing logos. So we are seeing RFPs being postponed or RFPs being canceled, in some cases. And it's very hard to predict when this is going to stop, but it's clear for us that we will continue, and it is continuing in Q4.
Okay. That's helpful. And then a question on the -- thanks for some of the insight or sort of the teaser on the Analyst Day for the places you guys are going to invest in emerging markets, global clients, et cetera. Can you talk a little bit about the global client choice? I know that there's a number of products you guys picked up, be it fraud, be it gateways and things like that. That one was a more unique choice than maybe the other twos, which seem more down the fairway. Just give us your thoughts on -- I don't want to steal your thunder from the analyst day, but why the big global merchant focus?
Yes. The segment we're pursuing, it's quite clear for us. We have a great solution for what we call global sophisticated merchants, those ones that want acquirer-agnostic solution, where they can really control the experience of their consumers. And that's where I think we come to play. If there is a merchant that wants just like a clean vanilla solution, probably we're not the best ones. You have the processors, the big processors and so forth. But if you wanted something that really, again, it's acquirer-agnostic, more sophisticated, when you control the experience of your customer, you -- the merchant, that's where I think we come to bear.
Okay. And then last question for me, and you may have addressed this already, but the license revenue was tough, we know, and that's very high-margin stuff. Yet, you guys came in pretty nicely above where we thought on the profit. Could you go through kind of the drivers of that? Just could you just give us the quick ones?
Yes, I'll give to Scott, but I want to start because you really touched the part that I'm very proud of the team of here. I think that's called operational discipline, and we came very strong on costs during this year. There is also some help from Speedpay acquisition, but the majority of it is organic.
And I think you got the point. Our most profitable by far segment is underdelivering. And even with that, we have 500 basis points of margin improvement. So very proud of the team, very proud of the operational discipline. I will give it to Scott.
Yes. No, I would just add to that. It's -- obviously, as you recall, we implemented early in the year, $20 million of structural cost reduction in the business. And then in reaction to COVID back, call it, late March, very early April, we quickly implemented another $30 million of cost savings that is continuing to benefit us.
Versus the September numbers, obviously, revenue came in better. But it's -- again, it's our continued focus and discipline around the cost side that we're continuing to look at. Obviously, that's the area we can control more than we can control new customer deal. So obviously, we're very happy with our cost containment efforts.
Your next question comes from the line of Mayank Tandon from Needham.
This is actually Kyle Peterson on for Mayank. Just wanted to touch a little bit on some of the trends in the On Premise business. I know you mentioned that you've -- that the trends have been tough here. But I guess now that we're in a couple of quarters into COVID, I guess, either quantitatively or qualitatively on the new business front, have you guys noticed any shift in conversations into whether new business is converting more postponements versus cancellations? Or just kind of like broad-based, what you guys are seeing there now that we're a few quarters into the pandemic?
Kyle, I think the summary is, it's not getting better. I think it continues the same way. And the banks, mainly the banks, they are delaying decisions on new investment on things that they can delay. So I think that's what's happening around the globe. There are some exceptions of some geographies around the globe, but most of it is really delaying decisions.
As you could say that we are doing the same thing with expenses, like in some way, I think, that's what they're doing, the banks around the globe. They really delay decisions and delay what they can. So you have like modernization of infrastructures, they will happen sooner or later because they -- the banks that want to go to the cloud, there are banks that have this long-term vision of modernization, adding products to the mix, so that will happen. But those decisions are being delayed, and it's not improving month after month. I mean it's the same stage. Would you agree, Scott?
Yes. I think the only thing I'd add to that is I think you mentioned the word canceled. Certainly, none of our projects that are in-flight have been canceled, and we're not hearing from the marketplace that modernization-type projects are being canceled as much as they're being delayed at this point.
Okay. That's helpful color. And then I guess, just a follow-up on some of the trends in the payment volumes you guys are seeing, specifically on -- I know the tax season got shifted around and kind of switched around some seasonality this year. What impact did you guys have from the shifting of the tax deadline in 3Q? And just any other color on how payment volumes are trending either year-to-date or so far in the quarter? Any color would be helpful.
Yes. Obviously, we're impacted by the shift in the -- in particular, the IRS deadline shift from Q2 to Q3 that we saw, so we saw that volume shift. We didn't get it all back in Q3. So I'll say whatever -- the miss we had from Q2 on IRS didn't all come back, a large portion of it did. But that is -- that's more about what I call a gross revenue story that comes with a lot of interchange. So you'll see the interchange also went up in Q3, so not a lot of net revenue impact on that business.
I think if you broaden out beyond the tax side, the biller volumes are -- they have leveled off, but they had dipped back in, call it, April. May, they've come back a bit. We're still seeing some volume less than our target volume on the biller side. But then on the e-commerce side, we continue to see high volumes there. So a bit of a balance, some volumes have gone up and some -- and when I say biller, it's with particularly certain verticals.
Our next question comes from the line of George Sutton from Craig-Hallum.
I guess, can you talk a bit about the go-to-market for real-time payments in the U.S. a bit? I mean, so far, it's more like adoption has predominantly been from some of the larger institutions. I guess, what's kind of the catalyst for greater adoption downmarket? Is there any difference in how you're approaching that?
Yes. I would say that most of our -- if you look at most of our growth over the last years, obviously, real-time is our fastest-growing segment. A lot of that growth has been international. I mean those -- internationally, those markets have mandated regulatory requirements for real time. We've had success in the U.S. selling capabilities, but to this point, we haven't seen a real critical mass in terms of adoption. I don't know, Odilon, if you want to add any more to that?
Yes. I think it would be fair to say that if you think about real-time around the globe, U.S. -- the U.S. market is not a leading force. It's more of a falling force. And you have markets that are much more advanced than what you have, so there's a lot of catching up to happen. We believe that it will happen. And the catch up, United States, do happen. You have the [ signal ] project. Things are coming along. You have Dell. You have lots of services to come to place. But for sure, there's a lot of progress yet to be made in the United States that if you compare it to other countries around the globe, it's kind of a lagging a little bit.
Got it. And then, I guess, will the partnership with Mastercard actually help you grow in the U.S.? Or is that predominantly internationally focused?
We are very excited about that, and also Mastercard is very excited about that. But I have -- I'm very skeptical on everything that we start doing like those big items. This can be huge, don't get me wrong. This can be huge. But it's really like something that we're going to be testing together with Mastercard and learning market-by-market. And don't forget that, I mean, real-time payments is not a global solution. Last mile is very important, so it's all local. So it may work in one country better than other country and so forth.
So it's going to be experiencing, experimenting, but I don't want to undersell this thing. I mean -- and not also oversell. I think it is a great initiative. And we are very behind it big time.
Great. And then some of the On Prem deals that were delayed. I know you said they were from new customers. I mean, is it possible that they switch to a On Demand deal? Or is that something you're actively pursuing?
We track that with a lot of discipline. So for example, we have a rate of wins, rate of losing -- losses in our deals, in our RFPs. And what I can tell you is that we are not having more losses or less wins that we have up here. So it's not about losing the project itself. It's more about delaying the decision if it were to not happen in the same amount of time that it was -- that we're expecting that then.
[Operator Instructions] Your next question comes from the line of Peter Heckmann from D.A. Davidson & Company.
This is Alexis on for Pete. I just wanted to touch in on Speedpay really quickly. Could you help us with the organic growth number for Speedpay in the quarter?
Well, Q3, we had Speedpay in all of last year. So really, there's no difference between Speedpay and the core business year-over-year. It's 100% organic. We closed on that deal back in May of 2019. So Q2 had a bit of an inorganic-organic mix, but Q3 was fully comparable.
I think, Scott, it would be fair to say that a significant impact that you saw was the tax, right, volume in Q3, right?
Yes, otherwise -- yes, if you look at it, if you're trying to get some color in terms of how it's tracking versus what we're expecting, Speedpay has been tracking to our business case. Obviously, it also delivers a lot of marginal cash flow. So in hindsight, especially going through a year like this, when you're really focused on profitability and cash, Speedpay has been a very good contributor to the business.
Yes. We're very happy with the acquisition. And we look at it and say, there is still much more room to grow scale in bill paying.
Okay. Understood. That's helpful. And more broadly on demand, do you have -- when you're looking out, I don't know, next year or a couple of years, do you have a sense of when On Demand will be able to reach a sustainable growth range in sort of the mid-single digits?
Yes. We're not giving like long-term guidance now, but what I can tell you is that November 10, we will be talking about that. So stay tuned, Alexis. And November 10, we will talk in detail about that.
[Operator Instructions] Excuse me, sirs. There are no more phone questions. You may continue.
Well, thanks, everybody, for listening. We look forward to getting in front of everybody again next Tuesday at our Analyst Day. Have a good day.
This concludes today's conference call. You may now disconnect.