SpartanNash Co
NASDAQ:SPTN
Earnings Call Analysis
Q4-2023 Analysis
SpartanNash Co
The company has successfully realized $26 million in cost savings from their supply chain transformation in the past year, meeting their expected target range of $20 million to $30 million. Beyond these achievements, they predict further cost reductions as the program continues into 2024. Additionally, their merchandising transformation captured $29 million in benefits, squarely within the forecasted $25 million to $35 million range. This indicates not only a successful past year but also a trajectory for future margin improvements.
In the latest quarter, net sales dipped by 2.8% to $2.25 billion, primarily due to decreased volumes in Wholesale and Retail segments, alongside challenges with the Amazon business. Despite this, gross profit held steady at $339 million owing to cost management efforts. Specifically within Wholesale, sales fell marginally by $33 million to $1.6 billion, attributed mainly to a demand shift. The Retail segment faced a more notable setback, with adjusted EBITDA decreasing to $13 million from $19.9 million compared to the same quarter last year, reflected in condensed operating earnings of $1.9 million. Declines in gross margin, particularly from the pharmacy business, were partially mitigated by reduced operating expenses.
The company's leverage, measured as net long-term debt to adjusted EBITDA, experienced a slight uptick in the fourth quarter to 2.3x, a minor increase of 20 basis points sequentially from the third quarter. This ratio serves as a critical gauge of financial stability and suggests a controlled increase in leverage.
Looking ahead to fiscal 2024, the initial guidance is optimistic, with expected net sales ranging from $9.7 billion to $9.9 billion. The company foresees $50 million to $60 million in benefits from continuing their supply chain and merchandising transformations and executing their go-to-market plan. These benefits will likely be realized predominantly in the first half of the year to enhance run-rate value by year-end. Strategic investments are anticipated to contribute towards reaching the gross benefits target of $125 million to $150 million sooner than initially projected.
For 2024, adjusted EBITDA is expected to fall between $255 million and $270 million, including the effects of planned acquisitions. Despite growing industry challenges, the company commits to investment in transformational initiatives. Interest expense is projected to be between $37 million and $42 million. Meanwhile, adjusted earnings per share (EPS) are forecasted to be in the $1.85 to $2.10 range, indicating a positive earnings outlook while continuous improvement efforts persist.
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Welcome to the SpartanNash Fourth Quarter and Fiscal Year 2023 Earnings Call. [Operator Instructions] I would now like to turn the call over to Kayleigh Campbell, Head of Investor Relations.
Good morning, and welcome to the SpartanNash Company Fourth Quarter and Fiscal Year 2023 Earnings Conference Call. On the call today from the company are President and Chief Executive Officer, Tony Sarsam, and Executive Vice President and Chief Financial Officer, Jason Monaco.
By now, everyone should have access to the earnings release, which was issued this morning at approximately 7 a.m. Eastern Time. For a copy of the earnings release as well as the company's supplemental earnings presentation, please visit SpartanNash's website at www.spartannash.com/investors. This call is being recorded, and a replay will be available on the company's website.
Before we begin, the company would like to remind you that today's discussion will include a number of forward-looking statements. These statements are subject to certain risks and uncertainties that could cause actual results to differ materially from those expressed in the forward-looking statements. If you will refer to SpartanNash's earnings release from this morning, as well as the company's most recent SEC filings, you will see a discussion of factors that could cause the company's actual results to differ materially from these forward-looking statements. Please remember that all forward-looking statements made today reflect our current expectations only, and SpartanNash undertakes no obligation to update or revise these forward-looking statements.
The company will also make a number of references to non-GAAP financial measures. The company believes these measures provide investors with useful perspective on the underlying growth trends of the business and it has included in the earnings release a full reconciliation of certain non-GAAP financial measures to the most comparable GAAP measures, which can be found on SpartanNash's website at www.spartannash.com/investors.
And now it is my pleasure to turn the call over to Tony.
Thank you, Kayleigh, and good morning, everyone. Glad to be here. To start, I'm incredibly proud of our talented team of SpartanNash associates. We made huge drive in our long-term strategic plan in 2023. We delivered record profitability and consistently performed in line with our guidance despite a challenging macroeconomic environment. I want to extend the heartfelt thanks to each of our associates who contributed to our success. The investments we've made in our People First culture are paying off.
Before I dive into the financials, I want to highlight the progress we made with our people. In 2023, we improved our turnover rate by more than 9%, and the momentum continued to build with sequential improvement in the second half of the year. Our associate satisfaction helped us earn the prestigious Great Place to Work certification and a spot on Newsweek's America's Greatest Workplaces for Diversity in 2024. In addition, our overall rating on Glassdoor increased to 3.9 out of 5 in 2023 versus 3.4 in 2020. This puts our score at the top of our peer group and other major national retailers.
We've also become a safety leader in our space, which is one of our proudest accomplishments. Since 2020, we have reached the top quartile for OSHA's safety performance by reducing our lost time incidents by 78%, this includes a 20% improvement in the last year alone. And as a byproduct of our genuine effort to protect our people, we've reduced workers' compensation losses by nearly 30% since 2020. Together, these improvements in turnover and safety have resulted in improved associate engagement and increased productivity.
Now turning to financial highlights for the year. Starting with our top line, our 2023 net sales increased nearly 1% to $9.73 billion. The impact of our Amazon business reduced our sales by 2% over this period. This change in demand impacted our total company sales expectations for the year. However, we have continued to grow the top line and importantly, the bottom line despite the Amazon volume pressures. Speaking on the bottom line, we grew profitability in 2023, while others in the industry were simply maintaining or declining. Our main performance metric, adjusted EBITDA was up 6% in 2023, and our adjusted EBITDA margin expanded 13 basis points compared to the prior year. Notably, with the exception of 2020, the last 2 years have seen the best EBITDA margin expansion in the 10 years since our merger.
The success of our supply chain and merchandising transformations contributed to these results. In 2023, we realized $55 million in benefits from these initiatives. Since launching our transformation work, we have improved our throughput rate by double-digits. Pass along benefits to our customers through the enhanced category planning program and captured $80 million in total gross benefits. We continue to build momentum in other parts of our business as well.
Over the past year, we, one, continued renovating, [ rebannering ] and refreshing our stores, which represents 19% of our store base since 2021; two, we grew our retail market share by 27 basis points; and three, we increased our own brands retail unit penetration rate by 30 basis points. As we look ahead to 2024, our team is focused on growing top line, capturing additional benefits from our transformational initiatives and launching new cost savings programs.
Regarding top line growth, our new Chief Customer Officer, Amy McClellan, is now at the helm. Her team has identified organic opportunities that include expanding our national account service models, leveraging our existing network for new opportunities through capital-light business development and accelerating market expansion opportunities as a result of last year's Great Lakes Foods acquisition. Amy has served on the executive team for 2 years and has leadership experience in retail, merchandising and marketing. Prior to SpartanNash, she was actually one of our wholesale customers. She understands the independent grocery business model and will be a great advocate for helping our customers grow with SpartanNash.
Other things we're excited about in 2024 include our continued transformation work. We expect to capture an additional $50 million to $60 million in benefits from our supply chain and merchandising transformation as well as our go-to-market plan. This puts us on target to hit our gross benefits range of $125 million to $150 million, a whole year earlier than initially communicated. We're also in the process of launching several cost savings initiatives. These include automation and AI programs such as the expanded use of Tally, our in-stock robot, which will appear in 75 stores this year. We're also implementing an automated workforce planning tool and inventory validation warehouse drones.
As part of our ESG work, we are introducing operational shrink initiatives to help us reduce food waste across our total value chain. These are all capital-light projects that will add value for years to come. We look forward to providing updates as the benefits of these programs materialize.
Okay. So we have talked about our 2024 plans to grow the top line, capture additional benefits from our transformation initiatives and new cost savings programs. We're also actively evaluating inorganic growth opportunities. Over the past couple of years, we have refined our organizational structure to enable efficient and effective acquisition integrations. And we have demonstrated our ability to integrate new assets into our existing network through the retail and wholesale acquisitions we made in 2022. During the same 2-year time frame, more opportunities have presented themselves in both of our segments. We continue to evaluate these opportunities using a disciplined approach. We remain good stewards of capital and we'll only pursue those opportunities that we believe will enhance long-term shareholder value.
Before turning the call over to Jason, I want to provide some context on what has changed in our industry over the past couple of years. Volume headwinds are higher than the industry initially anticipated following the unprecedented food inflation spike of 2022. We experienced a drop in demand within our Amazon business as they develop a store format that better resonates with their customers, and we're seeing more inorganic growth opportunities. While our long-term strategic plan has consistently captured benefits, we will continue to reassess and adapt our strategy in response to industry headwinds and opportunities.
To summarize our overall view of the business, there are many opportunities to win in any dynamic environment. I'm excited about the progress we'll make in 2024 and the value that our transformation work continues to create.
All right. I'll now turn the call over to Jason to walk through the quarterly financials and 2024 outlook in greater detail.
Thanks, Tony, and welcome to everyone joining us on today's call. I want to highlight some of our key successes from this past year before jumping into the detailed quarterly results. These highlights include: One, achieving a record adjusted EBITDA of $257 million, growing 6% compared to $243 million in the prior year; two, expanding our adjusted EBITDA margin by 13 basis points compared to the prior year; three, increasing our reported net earnings by 51% to $52.2 million compared to net earnings of $34.5 million in 2022; four, expanding net margin by 18 basis points; five, returning more than $48 million to shareholders through share repurchases and dividends; six, generating more than $89 million of cash from operating activities; and seven, maintaining strong liquidity, giving us flexibility to support our long-term strategic plan that include both organic and inorganic investments.
This past year, we also made significant progress on our margin-enhancing initiatives, the supply chain and merchandising transformations. We realized $26 million in cost savings during the year from the supply chain transformation, which is in line with the $20 million to $30 million range we previously provided. To echo Tony's comments, since launching the supply chain transformation in 2021, we've improved our throughput rate by double digits. We are still capturing synergies from this program and expect additional cost savings in 2024, which I'll discuss momentarily. We're also incredibly proud of our success with the merchandising transformation, which is still in its early innings.
This past year, we captured $29 million in benefits. These benefits were again in line with the $25 million to $35 million range we previously shared.
Now turning to our fourth quarter results. Net sales in the quarter decreased 2.8% to $2.25 billion versus 2022's fourth quarter sales of $2.31 billion. The decline versus the prior year period was due to decreased unit volume in the Wholesale and Retail segments, which is consistent with industry trends and headwinds in our Amazon business. Gross profit for the fourth quarter was $339 million or 15.1% of net sales compared to $341 million or 14.8% of net sales in the prior year's fourth quarter.
Our gross profit dollars were flat due to the lower volume I mentioned, while the margin rate increase was driven by reduced LIFO expense consistent with inflation trends and benefits realized from the transformation programs. The increased rate was partially offset by cycling the inflation-related price gains from the prior year quarter. As a percent of sales, our reported operating expenses decreased 36 basis points from prior year. The improvement was primarily due to a reduction in supply chain expenses driven by efficiencies from our supply chain transformation initiative and lower incentive compensation compared to the prior year quarter. Interest expense increased $1.6 million compared to the prior year quarter to $9.7 million due primarily to an increase in borrowings and the higher interest rate environment.
Now turning to our segments. Net sales in Wholesale decreased $33 million to $1.6 billion compared to the prior year quarter. The 2% decrease was primarily due to demand changes within our Amazon business. Moving to the bottom line, the Wholesale segment's quarterly adjusted EBITDA was $40.7 million, compared to $27.2 million in the same period last year. The segment's profitability increased due to; one, reduced supply chain expenses; two, benefits realized from the merchandising transformation; and three, lower incentive compensation. Wholesale reported fourth quarter operating earnings were $21.7 million, compared to $0.3 million in the prior year's fourth quarter. These results included $8 million in asset impairment charges related to continued supply chain network optimization in response to customer demand changes.
Now moving to the Retail segment. Sales came in at $647 million for the quarter compared to $678 million in the fourth quarter of 2022. Our comparable store sales decreased 2.8% for the fourth quarter, while they remained strong on a 2-year stack, increasing 6.1%. Similar to the last few quarters, continued reductions in EBT benefits offered to consumers in our Retail geography adversely impacted same-store sales by approximately 2.7% this past quarter. In addition, our fuel sales were down more than 19% to the prior year quarter. The reduced fuel sales were primarily driven by lower price per gallon. Retail adjusted EBITDA was $13 million compared to $19.9 million in the prior year quarter.
Along with lower volumes, the decrease was also driven by a decline in the gross margin rate, notably from the pharmacy business, which negatively impacted gross margin by 100 basis points. Gross margins were also adversely impacted by cycling elevated fuel margins in Q4 last year. The decrease in gross margin was partially offset by reduced operating expenses, including lower incentive compensation. Retail reported operating earnings were $1.9 million compared to $8.5 million in 2022's fourth quarter.
Turning to the balance sheet. Our leverage ratio of net long-term debt to adjusted EBITDA increased sequentially in the fourth quarter by 20 basis points to 2.3x compared to the third quarter of this year. And as I said earlier, our liquidity remains strong, giving us flexibility to support our plan, including both organic and inorganic investments. As covered in today's press release, we are providing our initial guidance for fiscal 2024, which incorporates several items that include; one, our current expectations for the 2024 grocery environment; two, the demand outlook for national account customers; three, tuck-in acquisitions; and four, securing $50 million to $60 million in benefits from the supply chain and merchandising transformations as well as our go-to-market plan.
To execute this plan, we continue to invest in capabilities and initiatives that deliver long-term shareholder value. These investments are heavier in the first half of the year to maximize run rate value exiting 2024. It's due to the success of our transformational programs that we are offsetting rising industry headwinds. And we are well on our way to hit our original gross benefits target range of $125 million to $150 million a year earlier than initially anticipated. Overall, we expect our full year net sales to be in the range of $9.7 billion to $9.9 billion. We also expect our total planned capital expenditures to be in the range of $135 million to $145 million for the year, which includes continued investments in our strategic long-term plan.
Moving on to our main profitability metric. We expect fiscal 2024 adjusted EBITDA to be in the range of $255 million to $270 million, while continuing to invest in our transformational initiatives. This range is inclusive of tuck-in acquisitions. We anticipate interest expense to be in the range of $37 million to $42 million this year, reflecting the ongoing elevated interest rate environment and investments in our business. On a per share basis, we expect adjusted EPS to be in the range of $1.85 to $2.10 per share. I'm very energized about the year ahead, and I believe 2024 is going to be our best year yet.
And with that, I'd like to turn the call back over to Tony.
Thank you, Jason. Back on my previous comments, while we have been building our capabilities and optimizing the business, the macro environment has continued to change. and we have a strong foundation to flexibly pivot with these changes. The plan we launched in 2021 sets us up to outperform the industry. The team's hard work has optimized our supply chain, provided ongoing value through our enhanced category planning and compelling offering, helped us gain share based on the insights from our marketing innovation work and enabled us to steadily grow profitability despite a dynamic changing environment. We've built a strong foundation, and we are pursuing organic growth and evaluating inorganic opportunities, giving us the confidence to achieve our 2025 profitability targets.
Before we open the call up to questions, I want to take one more opportunity to thank our associates. Their execution of our plan is the reason why we continue to win with our customers and shoppers. With that, I'd like to turn the call back over to the operator and open it up for your questions.
[Operator Instructions] Our first question comes from Ben Wood from BMO Capital Markets.
This is Ben on behalf of Kelly Bania. So I wanted to follow up on Tony's comments in the prepared remarks about kind of the additional headwinds you're seeing and just how that relates to the 2024 guidance range. So guidance implies kind of flattish EBITDA growth to mid-single-digit EBITDA growth versus the 9% annual CAGR you guys kind of outlined in your long-term plan. So I wanted to know how much in 2024 is within your control versus how much is dependent on the macro or the national account environment? What drivers get you to the high end of that range versus the low end?
And then longer term, kind of same question, as you guys think about reaccelerating towards EBITDA growth of 9% or high single-digits, how much can you get with just better Spartan execution versus how much do you need cooperation in the broader macro and competitive environment?
Ben, this is Jason. Thanks for the question. So a lot to take in there. But maybe the starting point is just a reminder that we're committed to the $300 million of EBITDA in 2025, and we also recognize that the world we live in has a lot of uncontrollables. And what we're doing from our standpoint is controlling the things we can control and driving the performance of our margin enhancing programs. And you also heard from Tony that we are outperforming the initial plan in that space. So we're expecting to deliver the $125 million to $150 million gross benefit a year earlier.
And what that's allowing us to do is kind of plow through the incremental headwinds in the marketplace. So nobody predicted that we'd have 2 years of double-digit inflation. But what we've done is we've operated and we've executed regardless of what the market conditions look like outside. And what we're doing is building the machine that drives performance in up and down markets and adjusting accordingly. And those adjustments include continuing to focus on delivering our margin enhancing programs. And we expect to see upside in those as well and be on our pathway and on our trajectory to that $300 million.
Okay. That's helpful. And then I also wanted to dig in on the commentary about volume trends. I think you guys said they were, from an industry perspective, a little bit more significant of a headwind than planned. So can you talk about what's the -- what promotional and volume trends did you see in 4Q? And then is it more of a structural reset than you guys previously thought? Or is it still the plan to get volume to come back as this inflation abates? And what's the plan for volumes into 2024?
I'll start, Ben, with the -- just the headwinds, I think you mentioned here a second ago. The -- overall, the consumer has been just a wee bit slower to come back into the same units based on the waning inflation, a little bit more than our industry expected, I'd say, broadly, as you see in other announcements as well. The consumer is looking for deals there, I think you'll see more of those. You'll see them more. Folks trading into more economical price points like our own brands. And so that has continued. It was sort of the theme for most of last year. It's continued throughout the fourth quarter of last year as well. So we think there's -- we're optimistic about the consumer coming back and getting back to sort of normal and normal stable growth phase, but it's been a wee bit longer than we expected at this point.
And Ben, from our standpoint, the way we've -- kind of building on the last question or the earlier question, we've really focused on making sure we meet consumers where they're at and building out our private label, our own brands portfolio, and that's performed really exceptionally well through this process. And as Tony pointed out, consumers are still choosing -- things are on convenience, for example. Our cut fruit and vegetable business was up very strongly in the year and continues to perform very well. Everything across the convenience spectrum is performing well. We're seeing programs and benefits in frozen entrees, for example, that are performing well, and you think about that as a convenience factor as well.
So we're making sure we get the assortment right, we get the product portfolio right and the price points right to meet consumers where they're at, to continue to grow and perform again despite the economic backdrop.
And are you seeing any vendor support, vendor promotions coming back?
Our promotional -- the promotional environment continues to be pretty rational overall. I would say, broadly across 2023, the promotion levels were modestly higher as volumes across the grocery industry were squeezed. And we're participating in that as well. But I wouldn't characterize it as any sort of drastic kind of sharp change in the investment profile from the vendor community, but rather kind of a slow increase in promotions generally that are funded through the vendors. And together, when they invest with us, our goal is to make sure that we drive performance both in our stores and with our independent customers. So that when the consumer wins, our independent customers win, we win and our vendors win along the way.
Our next question comes from Scott Mushkin from R5 Capital.
So I was wondering if I could get some clarification. You mentioned tuck-in acquisitions and adding to '24 EBITDA, just kind of trying to understand the scale of that and how close you are to making some of those acquisitions?
Yes. As I mentioned here, this is Tony, Scott. I think I mentioned this also the last time we talked, we're actively sort of evaluating opportunities in the M&A space. I think we'll -- you'll see us both actively evaluated, as I mentioned also, I think we're looking at a number of options to shore up the overall -- our overall business offering, looking for -- broadly in the space we play. I think I mentioned this last time, there are likely to be more of them in Retail stores. And so we have probably more that we're evaluating in that space than in the Wholesale space. But we see that as a really, really important way for us to get our business sort of growing and support our overall mission to deliver the ingredients for better life. We add those things that actually make the business we currently have stronger. And we see plenty of opportunities out there. So you'll see that over the course of time, as we move through these next couple of years.
And I had a follow-up to that, Tony, but I was wondering about the EBITDA question that I mentioned, how much scale it as far as your forecast for '24?
Scott, this is Jason. I think about these as pretty small acquisitions that build scale in margin, but really represent a small -- relatively small contribution to company performance. These are things that fit in our geographies, fit in our footprint and are synergistic to what we do, but you should think about these as relatively small in the context, and that's what's incorporated into the plan. What we're trying to do is give investors and folks like yourself real good clarity on where we're headed.
And if you kind of wind back the clock, we -- at our Investor Day a couple of years ago, we talked about our M&A strategy. And we talked about how we would think about M&A and nothing's frankly changed on that front. What we've done is really executed on our organic plans and built the framework to execute both organic and then inorganic that sits on top of it. So what we want to share is that we're ready to kind of continue to move that forward, consistent with the strategy we laid out a couple of years ago. But frankly, we had to do some of our own internal house cleaning things first. And now we're moving into the inorganic elements, and we'll stack that on top of our strategic plan.
And just a follow-up to what Tony said. Are these wholesale customers currently that you think this is going to take place? Or is this retailers that maybe you guys aren't servicing right now?
We're certainly evaluating both of those options?
Our next question comes from Andrew Wolf from CL King.
I just want to ask about the gross profit dollar trend, pre-LIFO, like FIFO gross profit, has been down and sort of at an accelerating pace. Is that a lot of comparing to the year ago gains in inventory holdings? Or is that more price competition in the market? What is the biggest driver there of your -- what's going on with gross profit dollars and margin pre-LIFO again, exclusive of the LIFO changes. And secondly, how does that -- when does that stabilize in your view, particularly with regard to the 2024 guidance?
Andrew, this is Jason. Thanks for the question. And so maybe touching on the very first element, and you mentioned this in your question. The gross margin, of course, has been weighed down by the kind of wind down of inflation-related price gains that we've been projecting. So it's kind of nothing new on that front. And it's been offset or largely offset by the transformational programs in both supply chain and merchandising at the gross margin level. When I think about our gross margin, overall, across the business, we delivered a margin pickup versus prior year. But we -- obviously, looking back a couple of years, we're still winding down from the inflation-related gains, and that's weighing on the results.
Do you evaluate the business on a LIFO basis or a FIFO basis for gross profit?
FIFO.
I mean your EBITDA takes out LIFO, right?
Correct.
All right. I'll move on from that. Can you just talk about sort of the Wholesale business, if you will, in terms of -- which is holding up better than Retail right now, understandably, how competitive -- how the consumer is. But how do you -- how is inflation in Wholesale and sort of how is volume holding up? And I know the market is what it is, but just specifically more for SpartanNash?
Yes. So the Wholesale business overall continues to perform well. We had, as mentioned on the call, part of the Wholesale equation is the Amazon business, which is they are, as I mentioned earlier, they're resetting their expectations and finding a way to get a retail offering that makes sense for them. And so they pulled back. So that kind of covers the overall volume perspective in our Wholesale. But independents performing kind of roughly the same as our Retail -- our own Retail stores. Our Military business continue to be strong. I mean, had a second really good year with Military with good growth there. So overall, our Military, our national accounts ex-Amazon and our independent grocers are sort of performing at expectation.
Okay. And lastly for me is on the Retail business, did fuel deflation -- or do you sell -- was it deflation? Or did you sell less gallons? And just what impact did the fuel -- the lower fuel sales have on the Retail segment sales? So we can look at it sort of on a grocery basis.
Great question, Andrew. So 2 things. On the top line, it was about a $20 million drag in lower fuel sales. And the lower margins, so what we saw were lower margins as we lapped unusually high fuel margins in Q4 2022. The impact of that was about $4 million on the bottom line. So when you think about our results, we delivered 6% adjusted EBITDA growth year-over-year, and that was in the face of lapping a $4 million step down in fuel margins in the quarter.
[Operator Instructions] And our next question comes from Alex Slagle from Jefferies.
Couple of questions. High-level inflation expectations baked into your guidance for next year and just any general views on the level of expected supplier promo activity and any thoughts on just the Amazon Fresh business, what you're kind of baking in when you think about those plans?
Yes. So a couple of things. So inflation, we see inflation continuing to stabilize getting back to kind of normal range of inflation that we may have seen a couple of years back or 3 years back, I guess. I guess following on a couple of [indiscernible] Jason for a second here for a little bit more color on that. But the Amazon business, just to build on that again, I think they're -- again, as I mentioned, they're finding their way to the right place in their business. We are supporting them as they kind of design what's going to be best for them and for their consumers. They have continued to rightsize that business, and we saw more of that in the fourth quarter as they continue to pull back and figure out what they're going to do next there.
Yes. Maybe one more comment on the outlook for inflation. We've projected or incorporated about a 1% food inflation assumption in the plan going forward. We think that that's a -- that modest outlook is reflective of where we're at. Obviously, nobody can perfectly predict the future. But we finished 2023 at kind of consistent with what you see externally sub-3% inflation levels in both our Retail and Wholesale businesses. And we expect that to continue to wind down into 2024.
Great. And then on new and lapsed customers joining and partnering with your Wholesale business, any views on what that pipeline looks like, where you're seeing momentum building the most?
Sure. Yes, we have a pretty active engagement with a number of folks out there. As you know, these relationships are often long and sticky. And we believe we have a great offering for -- obviously, for our current customer set, but we're seeing good enthusiasm for what we bring to the marketplace. We have great services that we bring to our independent customers. We are refining the types of things that we offer them, and we have great people in the field.
So Amy is just getting started with her role on that and kind of reshaping how we get more aggressive on the things that we can bring to bear. And so far the reception has been very good. So we are very bullish on being able to bring more folks into the fold with -- again, with the service and the fine people we have out there servicing those customers.
All right. And one more actually, just sounds like good momentum on just reducing turnover and sounds like you accelerated in the back half. And then how much more room to go there and just sort of what the opportunity looks like to get beyond historical levels of turnover and over time?
Yes. So we had a really good year last year overall on retention. A lot of focus, as I mentioned in my earlier comments, the process of putting people first and really focusing on how you get folks engaged in the business and understanding and excited about our goals and the work we've done to sort of recognize and reward those achievements, have come a long way. Our retention rates are better overall, they got much better in the early phases, and that's when people are sort of experimenting and trying to learn about their careers. So we see really, really great momentum on overall turnover.
And as that sort of wanes and obviously, to your second part of your question, we see better performance over time as well. So we have -- I think we have better stability, better schedules for folks, and it's a great virtuous cycle when you get that going in the right direction. So we feel great what we're doing right now, overall, on the people front.
[Operator Instructions] And as there are no other questions at this time, I will now turn the call back over to Tony Sarsam for closing remarks.
All right. Thank you. And before I close, I want to welcome the customers we are hosting today and tomorrow at our Annual Virtual Expo. Attendees for that will participate in educational sessions and auctions. And notably, our customers will get the opportunity to forward buy some terrific deals. We see plenty of opportunities for growth in our independent customers in 2024 and look forward to sharing those ideas with them over the next couple of days. So I'd just like to say thank you again for your participation in today's call. We appreciate your interest in SpartanNash. And from our family to yours, I'd like to wish all of you a very pleasant good morning.
This concludes today's conference call. Thank you for attending.