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Welcome to the Wynn Resorts, Third Quarter 2021 Earnings call. All participants are on a listen-only mode until the question-and-answer session of today's conference. [Operator Instructions] This call is being recorded. If you have any objections, you may disconnect at this time. I will now turn the line over to Craig Billings, Chief Financial Officer. Sir, you may begin.
Thank you operator and good afternoon everyone. On the call with me today are Matt Maddox and Brian Gullbrants in Las Vegas. Also on the line are Ian Coughlan, Linda Chen, Ciaran Carruthers, Frederic Luvisutto, and Jenny Holaday. I want to remind you that we may make forward-looking statements under Safe Harbor federal securities laws and those statements may or may not come true. I will now turn the call over to Matt Maddox.
Thanks, Craig. And thank you all for joining us today. First, I would like to address my decision to leave the Company. I've been at Wynn for 20 years and been the CEO for the last 4. And I made a commitment in 2018 to this Company into the board of directors in what was likely one of the messiest transitions in corporate history, that I'd do everything I could to keep the culture, to make the -- to get the Company on firm footing and to ensure that we would emerge better than we were before. Now along that journey, as we were making lots of progress in getting things stable, we bumped into a pandemic. And that was the time really when Wynn was able to shine. We became the beacon in hospitality; people looked at us on what to do.
We paid all of our staff during the shutdown. We invested in our culture. We knew that by doing those things and continuing to be exactly who we are, that it would pay off over the long term. Not just for our people and for our customers, but for our shareholders. I'd like to thank the unwavering commitment and support of the Board of Directors during these four years. After we made this decision, they did ask me if I would remain on the Wynn Macau board to ensure stability and to assist with the concession renewal process there, which I agreed to do through 2022. And also the Wynn Interactive board to make sure that we create lots of value for the Wynn Resort shareholders, which I also agreed to.
I'm very happy to say that the board is 100% behind and has picked the exact right person to replace me as I transition out in Craig Billings. Craig has been my right-hand man for 5 years now. He has been through the good, the bad, all of it. And he knows what to do. He understands culture, he's not a guy that's going to build a big corporate infrastructure. He makes decisions fast and he feels the brand. And the Company really couldn't be in a better position going forward. In fact, if you look at that, I think the proof is in this quarter. If we just jumped to the results and get the business here in Las Vegas, we made a $183 million of EBITDA. And that's not a whole bunch of cost savings that are going to go away over time, again you sustain the margin, etc. Only $15 million to $18 million of that 183 came from cost-savings, the rest of it we're taking market share. Over the last 4 years, we've opened a 400,000 square foot convention facility.
We built a new golf course. We have changed out 40 of our 60 retail stores to become the shopping destination. We restructured our clubs so that margins went from 7% to almost 30%. We've raised our prices in our hotels, seeing straight flow-through. Every area -- we're taking share, casino included. We are not only outpacing all of our results, but we're taking share from the market. I knew coming in that we needed to cater to a demographic that was in more the 30 to 50s on top of our current demographic in the baby boomer generation. We've opened lots of new restaurants. In fact, one of the new ones, Delilah, if you call right now, you can't get in until February. I've never seen anything like it.
And while that's one restaurant, it's an example of all the changes that we've made that have really set the foundation for Wynn Las Vegas to take off like a rocket ship. And I think one of the most important aspects of a successful business is culture. People talk about that, but we all know in our business, only people make people happy. And if your employees believe that their future will be better because of the place they work, and that their employer is going to take care of them when times get tough, you've harnessed the power of the universe. And that's what we have going on right now. Look, I'll give an example. Hospitality is experiencing extreme labor shortages right now throughout North America, it's a fact people are talking about it, but not at Wynn. We had 4 open servers in our restaurants -- open positions last month. We had 1066 people apply. Sure, big tip job. You might expect that we had 22 open positions for our casino cleaners last month.
They clean the bathrooms, the casino, the restaurants. They make the place sparkle. We had 2015 people apply for those 22 spots. That is the sign of a good business. That's when you know, you're going to win over the long term because your customers understand that loyalty and people want to be here. And so, I feel very good about where Wynn Las Vegas is in terms of its culture, its employees, the product, and it's future. Looking on for Boston Harbor, same thing. Record results $64 million of EBITDA, and we did -- very similar that we did in Las Vegas during the shutdown was we've looked at things that weren't working. We had a buffet that was losing $12 million a year, so we ripped it out when we were shut down and we built probably the world's best sports bar that once Massachusetts legalizes sports betting, it'll be the best sports book on the east coast, hands-down.
We put in new food and beverage offerings. We reconfigured the entire casino. We changed out our casino loyalty program and our database has been growing exponentially. We have over 418,000 people in the database. And at the trajectory that it's growing now, that's probably going to double over the next 2 years. So Encore Boston Harbor, again, is only at the beginning of its growth. And the North American assets really couldn't be in a better position. There was a little bit of concern that maybe the stimulus money or pent-up demand, etc. was causing some of this. That may be true for the third quarter and what we experienced in the summer, but it's certainly continuing. In October when Las Vegas had its best month on record, highest EBITDA, highest margin. And we held below our normal range. Same in Encore Boston Harbor. The group business is coming back. We've seen groups taking up over 30% of our room nights in August and September.
And the way that we're running these facilities now, and the way that we're yielding and being unrelenting on price because people like the quality, the flow-through is happening. Just last weekend our average rate was $780 in Las Vegas and we're at 99% occupancy and that is continuing into the future because we're taking market share and Las Vegas itself is growing. Turning to Macau, we've had, as everyone in the market has had fits and starts there as to the business. But what has been very encouraging over the last month has been the consultation process with the government. It's been open. It's been transparent. It's been productive. And we feel very good about the future of Macau and our position in Macau. Looking at Wynn Interactive. We launched lots of new product this quarter that we're very proud of.
We made great progress in Arizona with first-time depositors. And we're seeing good customer feedback and our retention is quite strong. However, the market is really not sustainable right now. Competitors are spending too much to get customers. The economics are just not something that we're going to participate in in the short term. While we built the brand, we launched the product in the third quarter; we're going to be focused on building a long-term business that's sustainable, that is not losing lots and lots of money. So we are shifting our strategy to think about the future, think about the long term, think about cash preservation, and we remain very confident that we'll create significant value for the Wynn Resort shareholders with our digital strategy. With that, I'm going to go ahead and turn it over to Craig. Congratulations, Craig.
Thank you, Matt,
And let him go through some more details.
Thank you. Like everyone in the Company, I've admired your leadership over the course of the past 4 years. More than anyone, you know the dedication and talent at the thousands of folks who make up the Wynn team and I'm honored to have been asked to lead that team. Turning to the quarter, at Wynn Las Vegas we generated $183.4 million of adjusted property EBITDA on $476 million of operating revenue. Overall, our hotel occupancy reached 83% in the quarter with 93% occupancy on weekends. Importantly, we stayed true to our luxury brand and have resisted dropping rates with overall ADR reaching $392 during the 3rd quarter of '21, nearly 30% above Q3 2019 levels.
Our other non-gaming business saw broad-based strength across F&B and retail, which was also well above pre -pandemic levels. In the casino, our Q3 '21 slot handle was 31% above Q3 2019 and table drop was 18% above Q3 '19, despite still suppressed international play due to COVID -related travel challenges. The team in Las Vegas has done a great job of controlling costs without negatively impacting the guest experience, delivering a record adjusted property EBITDA margin of 38.5% from the quarter. OpEx per day was 3 million in Q3 2021 approximately 250,000 per day below Q3 2019 levels. Despite the 19% increase in revenue. As new high-margin business like groups and convention return to the property, we expect OpEx (ph) to increase modestly, but we remain committed to maintaining the cost structure that appropriately balances margins and our exacting certain standards.
In Boston, we generated another record quarter with adjusted property EBITDA of $64.6 million million in Q3 on a record EBITDA margin of $33.6 million. We've remained very disciplined on the cost side there too, with OpEx per day excluding a $3 million benefit from a few one-time items of $950,000 in Q3 '21, a decrease of over 25% compared to $1.3 million per day in Q4 '19, and a modest increase relative to 2Q 21. Our Macau operations delivered $10.2 million of EBITDA in the quarter on $312 million of operating revenue. While business in the quarter was challenging due to the evolving COVID situation, we remain disciplined on costs. Our OpEx excluding gaming tax, and the reversal of certain performance-based incentive accruals in the third quarter was approximately $2.1 million per day.
We continue to be well-positioned to drive strong operating leverage as the business recovers. Turning to Wynn Interactive, in Q3, the business generated approximately $645 million in total turnover, disproportionally weighted to September. In late August, we launched a number of key product improvements which have been well received by customers. On a normalized basis, Wynn Interactive is now run rating over $170 million of gross revenue. During the quarter and since we have achieved several other key milestones for the business, including launching day one in Arizona, where we drove over 26,000 first-time depositors through September 30th. Securing a number of additional market access agreements, obtaining a license to operate in the state of New York, and becoming an official sports betting partner of the NFL.
While sports betting remains an exciting high-growth market and will potentially be a $30 billion to $40 billion TAM over time, the marketplace is proving to be very competitive with multiple operators deploying meaningful marketing dollars, driving high cost per acquisition, and significant customer bonus offers. In light of this dynamic, we are intentionally pivoting our approach to scaling. taking a more measured and long-term focus to grow healthy and sustainable business as Matt mentioned. Thus, we expect our Q3 and Q4 EBITDA burn driven heavily by our branding campaign and pre -opening user acquisition in Arizona will decline materially beginning in Q1 2022, as we focus on cost per acquisition that is commensurate with customer lifetime values.
We continue to believe in our team, our product, and the longer-term opportunity. And there's certainly paths to grow our business in ways that create value for Wynn Resort shareholders. But the current combination of large-scale brand spend, performance marketing spend, and customer bonuses that we see in the market place does not drive unit economics that meet our return requirements. Turning to the Balance Sheet, our liquidity position remains very strong with global cash and revolver availability of over $3.7 billion as of September 30th. In Macau, we had approximately $1.8 billion of available liquidity as of September 30th. And in the U.S. we had total available liquidity of approximately $1.9 billion as of September 30th. As previously announced during the quarter, Wynn Macau Limited entered into a new $1.5 billion senior unsecured revolving credit facility that matures in 2025.
The arrangement includes broad participation by our group of supportive existing lenders, including local and international banks. Borrowing under the new facility along with $200 million of cash on hand, were used to refinance and retire our existing senior secured credit facility. Finally, our CapEx in the quarter was $103 million and we remain prudent with respect to CapEx while we gained further confidence in the recovery. As a reminder, we are limited in what we can say about Wynn Interactive due to the live S4 that we have on file. With that we'll now open up the call to Q&A. Operator.
Thank you. [Operator Instructions]. Our first question is from Carlo Santarelli with Deutsche Bank. You may go ahead.
Hey everyone, thank you and Matt, congratulations. Greg, congratulations as well. Guys, obviously, you spent some time talking about Wynn Interactive and fully appreciating that you can't say much where -- given where you are in the process. The decision to pivot, is that something where as you think about the way the market is shaping up and the -- what I would assume you deem as unprofitable cohorts of customers that are being acquired right now by others. Is that something that in your view changes in the next 6 to 9 months or is it something where you'll wait until you actually see kind of that change start to happen?
It's a great question, Carlo. As we've talked about before, we're really focused on lifetime value versus cost per acquisition. And that -- when that ratio is favorable, we're more than happy to invest to drive long-term profitable growth. If you materially overshoot on CPA or offer non-economic promotions, then you can end up upside down on a customer pretty quickly, which obviously isn't very shareholder-friendly. In the current environment, there are certainly opportunities for us to do ROI positive acquisition. They absolutely exist. It's really a question of scale. If you're not trying to be aggressive and drive headline market share with large-scale brand spend, performance spend, hyper aggressive customer promos, there are absolutely opportunities to grow the business over the course of the longer-term.
That's helpful. Thank you, Craig. And then Matt, maybe maybe this one's for you as you kind of talked about the consultation and some of the encouraging things that were coming out of those meetings. Do you have any sense coming out of there to the extent that you could share when you're starting to think about the next steps in the process and potentially some more visibility into that. Now the timeline of the process but maybe, some of the things that we should expect coming out of it.
What I can tell you is when the government announced a consultative process, it was very structured at beginning timeline. And when the meetings we're going to be scheduled and everything happened exactly as they had laid out. And so we just been very happy with how open it's been and how constructive it's been. And I think that that is going to continue throughout '22 as Macau really focuses on the long-term health and stability which they have continued to say of the industry and of the region. So I can't give any specific dates or timeline, but what I can tell you is we're very confident in the process.
That's great. Thank you both.
Thanks Carlo.
Thank you. The next question is from Joe Greff with JP Morgan. You may go ahead.
Hello, everyone. Matt, congratulations, best of luck. It's been a long time. And Craig very happy for you, congratulations on your promotion.
Thanks, Joe.
Matt, do you want to give any more description to the reason why you're stepping away now? I'm not sure the statement -- the press release really kind of delved into that in great detail. And maybe there are reasons for that. And then my second question -- Craig, I know you have opinions on casino real estate monetization. Given just the valuations we've seen in Las Vegas and elsewhere in regional casino markets, I was hoping you can give us your updated thoughts, particularly maybe -- with particular attention to EBH. Thank you.
Sure, Joe. It's -- actually, there's nothing more to it than what I laid out at the beginning of this call. I have been here for 20 years. I was Steve Wynn's right-hand guy for a long time. And when that transition happened, I made the commitment that I was going to make sure this Company didn't lose what it was built on, which is excellent, service-driven and just being the best. And that's what I wanted to do. That's what I wanted to achieve. And we've done that. Now, the pandemic frankly elongated my program a little bit.
Because when that head I realized, we don't need to lead through that and make sure that we come out better than ever. So it's really one of those -- it's been 20 years. Exactly what I wanted to achieve, we've done, and I feel like the management team that's in place, the people that are in place, and where this Company is, that it's the right time for me to go do something else, which I'm quite excited about and Craig is the exact right person to step in. There's really nothing more to it. Before, I committed to 4 years, and that's my 4-year anniversary.
And on the real estate side, Joe, you know our position. Our position is, if any, over any reasonable period of time, our evaluation appropriately reflects the value of our real estate, then we're always more more content to control that real estate and be able to invest in that real estate, and that hasn't changed. To the extent that it does change, then obviously we will have to consider what's in the best interest of shareholders.
Great. Thank you.
Thank you. The next question is from Thomas Allen with Morgan Stanley. You may go ahead.
Thank you, and I just want to reiterate congratulations to you both on, Matt, what's been a great career and Craig, congratulations on the new role.
Thank you.
Thanks.
So the U.S. results were really stellar. Back in mid-2019, you guys had set targets of $515 million for Vegas, and $275 million for Boston. Any updated thoughts around the longer-term outlook for those properties?
Well, yeah, sure. I'll jump in and I think that given what we're seeing now, those estimates feel quite conservative. And I think it's pretty clear. What we achieved in Las Vegas was its market share taking and it's a restructure of the business. It's not -- I think that we all sit around and thank our normalized margins are between 35 and 40 in this market. And so we didn't go out and cut a whole bunch of cost and slowly bring people back, trying to squeeze every last dollar. Now, we went out and got more customers. And I think that's going to continue in the same Encore Boston Harbor.
There isn't one piece of the business, Thomas, that we haven't touched and addressed and changed and adapted. So really these 2 assets are firing on all cylinders.
All right. Thanks. And then just following up on the transition, any thoughts on the new CFO, and then Craig, are you going to still run Wynn Interactive? How are you thinking about that? Thanks.
Sure. We're fortunate at the Company that we have a reasonably deep bench at the corporate level, and we've done -- we've hired some real talent on the Wynn Interactive side, so we'll be coming back to you soon with a revised management structure and an outlook. And we'll talk to you about it then. Stay tuned.
Alright. Thank you.
Thank you. The next question is from Shaun Kelley with Bank of America. You may go ahead.
Great. Good afternoon, everyone. And yeah, Matt, Craig, for my congratulations as well. Matt, it's been a long number of years, so look forward to hearing what's next on. Craig, I'd love to hit on a couple of comments, and I know there's only so much you can probably cover right now on Interactive. The comments just has been on CPA as I know you know this formula better than probably anyone else on this call.
Can you talk about the prevailing level of what you're seeing out there because one challenge we, I think, all running to as analyst is the formula spits out whatever -- a little bit of whatever you want. So the more you spend on marketing, you can justify it if your LTV is higher and it's hard for us to kind of independently validate. So just a little bit of thought around what is that prevailing level of spend out there and what do you want it to be to make the model or math work to what you think is going to be a profitable long-term?
Sure. Shaun. We don't quote specific CPAs or specific LTVs. LTVs, of course, are a pretty lengthy forward-looking estimate. What I would say is that you really have 3 elements that impact this. You have brand spend. You have performance spend where you're actually buying digital ads to bring customers directly to the product. And then you have the underlying promotion that you're providing to the customer. And some participants in the market have structural advantages in those areas, some participants don't. And so when you're, when you're pulling all 3 of those levers into a very, very aggressive market where there's a ton of competition in it and ton of folks doing the same thing, it could become particularly difficult, particularly in states where you're entering the market late.
In Arizona as an example, where we did 26,000 plus FTDs over the course of September, that's a great outcome. Other states that -- where maybe you're entering or scaling a little bit later becomes much more offer-driven and you can again, pretty quickly get upside down. I think what we're focused on is leveraging the advantages that we have. We have a database, we have a brand, and to the extent that we're not aggressively chasing every single lever. We can build a business over the longer term that's a great business into what will eventually be a really, really strong TAM.
Thanks for that. And then maybe a pivot for my follow-up, but just focused on or looking out to Las Vegas for 2022. You obviously have a shiny, brand-new convention center that's never been fully able to be utilized. Can you talk a little bit about how you expect that to ramp in '22, and when we might be at a level that you might consider run rate are really showing the potential of all believers that you have there?
Sure. Brian, why don't you take that?
Sure. The group rooms that we have right now are pacing ahead for '22 and even for '23. All its solid ADRs, the sales team is doing an amazing job, and I think we continue to see the interest level just spiking for some reason. It's fantastic we even have short-term interest. So very solid on the group side and foresee this continuing.
Thank you very much.
Thanks, Shaun.
Thank you. The next question is from Stephen Grambling with Goldman Sachs. You may go ahead.
Thanks. I'll offer my congrats and best wishes as well. Two follow-ups to earlier questions. First on the Cal, while the timing of recovery's uncertain, given your confidence in the concession renewal, what are some of the things that you're doing now or plan on doing to change the positioning of the assets to cater more to premium mass?
Yes. Sure. Ian, why don't you why don't you jump in and take that?
Over the last 3 years, we've been pivoting as luxury assets that were formerly taken up by junket operators. And we've been opening them up for premium mass, whether it's at villas in our towers, high-end suites, and general gaming spaces. And we are fortunate to have the best assets and best service in market. So the pivot is very, very straightforward for us.
Great. And then maybe as an unrelated follow-up on real estate value. Craig, I appreciate the response on valuation so if we were to look Vegas and Boston assets separately, are the two markets seeing different -- potential differences in capital intensity and valuation from where you sit today? Thanks.
Well, on the capital intensity side, naturally Boston is going to be less capital intensive. It's just the nature of the business there and the nature of the asset relative to Vegas. Vegas is a market of pretty consistent reinvention. And as Matt mentioned, we've done an incredible job at that. On the valuation side, again, I think you have to look over any reasonable period of time and look at the value of the real estate within the broader business. So we watch that very closely. We watch it all the time, and we're very conscientious of the underlying real estate value, but that has historically been our position and it remains unchanged.
Do you think that the competitors ' response to actually -- competitors actually pursuing this has actually changed the competitive environment, perhaps to your beneficiary? Thanks.
Have they changed the competitive environment? It's just a form of financing. It's no different than a piece of debt. It just happens to be over time a more expensive piece of debt than we observe in the bond markets today. At the end of the day, each operator is going to make their own decision and form their own strategy. Being an OpCo has its advantages and has its disadvantages depending upon what's happening in the broader business. So I don't think it's an operational question other than the willingness to continue to reinvest in your business and how you do that. But I don't think it's a day-to-day operational question per say.
Fair enough. Thanks.
Thank you. The next question is from David Katz with Jefferies. You may go ahead.
Hi, this is Cassandra asking on behalf of David. First, congratulations to both Matt and Craig on behalf of David, and thanks for taking my questions. I would like to ask about New York. You got the license yesterday. Just given the high tax rate at 51% and your comment around pivoting in your approach to scalability. So how are you thinking about your launch in New York?
Thank you. Yes, we were really pleased to be awarded that license yesterday. And New York clearly has the potential to be one of the largest addressable markets in the U.S. Given the tax rate as you point out, it's a prime example of a market where you need to be incredibly prudent with respect to marketing and bonus expense, which obviously is, as you also pointed out, a theme that I discussed pretty heavily in my prepared remarks. We have a great database in New York, particularly in the more affluent areas of the state. And certainly to the extent that you are prudent with marketing spend and bonusing, there's the opportunity to build a business there over time, but no doubt the tax rate is the headwind that we all have to acknowledge.
And if I may follow up, I think there is requests for information in New York for a downstate license. Any thoughts around potentially pursuing that or pursuing other organic or?greenfield? opportunities for Wynn?
Yeah. This is Matt and Craig and I have for the last five-plus years, we work on these things together, and that is what Wynn does. So I think we will be participating in the New York process up until it seems either like a good deal or uneconomic and it's hard to know. But that's one that we're going to keep a close eye on. And there are other potential new jurisdictions that could be really exciting, actually. And what's so great about this Company is our design team and architecture team over a 100 people that are responsible for mirage, and Treasure Island, and Bellagio, and Wynn, basically the modern-day integrated resort, are all intact and excited. And you can't build something new if you haven't built these things in the past, and our team is really good at that and understands how to make these things work both financially, but more importantly for the customers. So if a new opportunity comes up, that makes sense for Wynn and the Wynn brand, I think that we will -- the team will continue to look at it.
Thank you very much for taking my questions.
Thank you. Operator, we have time for one last question.
Thank you. Our last question is from Robin Farley with UBS. You may go ahead.
Great. Thanks for taking the question. Craig, let me add my congratulations on top of everyone else's on the new role. I had a question about the potential gaming launched changes in Macau and just wondering your view is on, if government approvals required for dividends, would that be a concern in terms of ability to get shareholders return on the investment there, where would you be comfortable that would not be a factor that would come into play.
Robin, it's Matt. I think everyone is focused on that issue and the industry is fairly united and like I said, I think the government has been very open and transparent. And in fact, in one of the consultative hearings, they talked about the need to balance the employment market and stability of Macau with returns for shareholders, which I think is perfectly logical and makes a lot of sense. And, Linda, you're attending these meetings in person, what are your thoughts?
This is Ian. We've been very impressed with the partnership orientation of government with their pragmatism and also the progress that's been made. It's being very transparent. They've allowed us to engage directly in person and also in writing. We've shared our concern. We don't have clarity on a number of the issues at this point, but we look at clarity further along the way. All of the concessions have similar concerns and we believe that the fact that we've aired them and share d them, that they will be given very serious consideration, like government. Ultimately, we're in partnership with government.
They're also very aware of the growing regional competition, particularly which are now kicking up, so there is a desire for stability going forward. And they understand that we're businesses that need to reinvest and continue to develop so we feel a lot of support from government. It's a process, we'll get more information further down the line, but we're very confident that they have are best interest in hearts.
That's great. That's a really helpful color. Thank you. Can I follow up on a quick one related to the online gaming strategy if I could? I'm just curious this approach of so many online betting operators is that revenue matters early and not -- I would say not at any cost, but that -- and the market seems very willing to value on multiples of revenue. And I mean, I'm old-school and I think as you do that, that profitability matters more than that. But how do you -- what are your thoughts about if you don't focus on that in the early stages? You mentioned that entering late is more offer-driven may be than getting in on day 1. And so it seems like that suggests that you do see a trade-off of -- that there will be expense later if you don't capture the top-line market share up front. So wonder if you could just put some context around that? Thank you.
Sure. Sure. First let me say that we fully intend to be day 1 in every market that we address. We will be there day 1. The important thing to keep in mind is not so much "Income Statement Profitability". It's profitability of cost per acquisition versus lifetime value. It's making sure that every first deposit or that you drive, or every cohort of first depositors that you drive are ultimately profitable on a lifetime value basis. So that's where we're focused. It's much more about the return on the spend, the return on the ad spend, and certainly we believe that we have the ability to do that over time. It doesn't mean that we're going to intentionally enter markets late.
I wasn't suggesting that you would but just maybe that holding back on the spend would mean that the revenue market share wouldn't be as high as the profitability market share. But that's helpful context. Thanks very much.
Sure, no problem. Alright, everybody, thank you for joining today. We'll talk to you next quarter. Thanks.
That does conclude today's conference. You may disconnect at this time.