La-Z-Boy Inc
NYSE:LZB
Earnings Call Analysis
Q3-2024 Analysis
La-Z-Boy Inc
In a challenging economic period marked by widespread industry slowdown and specific operational disruptions, the company navigated through complex market dynamics to achieve notable results. Consolidated delivered sales reached $500 million, a 13% decrease compared to the previous year, but a 5% increase from the pre-pandemic period, illustrating resilience in the face of substantial market volatility. The company demonstrated its ability to elevate profitability amidst revenue pressures, with a 140 basis point increase in non-GAAP gross margin compared to last year, a testament to strategic pricing and cost management efforts. Notably, the company's earnings per share fell to $0.67, highlighting the broader demand challenges facing the furniture industry.
The period under review was characterized by an industry-wide slowdown, a result of historically low housing turnover due to unfavorable interest rates and housing affordability. Particularly impactful was January, when severe winter weather disrupted retail traffic, manufacturing, and distribution. Despite these issues, strong execution at retail stores, reflected in improved conversion rates and average ticket prices, mitigated the effects of the downturn, indicating solid underlying business strength.
Amidst headwinds, the company progressed in retail expansion, opening new stores and acquiring existing ones. These moves are in line with the Century Vision growth strategy, aimed at doubling top-line growth relative to the market and achieving consistent double-digit operating margins. The company's robust acquisitions were immediately accretive to profitability, benefiting from an integrated wholesale-retail margin and a strong financial position that supports these strategic investments.
The company's marketing initiatives like the Long Live the Lazy brand campaign sought to raise brand awareness and target younger consumers, vital to sustaining long-term growth. Expansion in the online furniture market through Joybird contributed positively to sales growth and profitability, demonstrating the company's diverse approach to growth.
Looking ahead, the management provided guidance for the fourth quarter with expected sales ranging from $505 million to $535 million and non-GAAP operating margins between 7% and 8%. These projections are founded on the company's strategic objectives and prudent near-term planning. The projected tax rate for the fiscal year was set at 25% to 25.5%, with the company hinting at continuing share repurchases consistent with pre-COVID levels, indicating confidence in its capital allocation strategy.
The company's competitive pricing actions, aimed at maintaining market competitiveness, particularly at entry price points, contributed to part of the sales decline as they seek to balance margin protection with market presence. Input costs remain high, prompting continuous adjustments to operational strategies.
The acquisition of real estate alongside business operations from retiring dealers showcased the company's strategic pursuit of physical retail expansion, taking advantage of its strong balance sheet for financial leverage on these transactions. Their strategy includes evaluating opportunities for beneficial sale and leasebacks, providing flexibility in store ownership and operations.
Despite prevalent traffic challenges, the company achieved delivery periods within its 4- to 6-week goal. Aligning with the operational rebound, there was an increase in conversion rates and the average ticket size from the previous year, confirming effective store-level execution and robust customer engagement.
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Greetings, everyone, and welcome to the La-Z-Boy Fiscal 2024 Third Quarter conference call. At this time, all participants have been placed in a listen-only mode and the floor will be open for questions after the presentation. [Operator Instructions] I will now turn the conference over to your host, Mark Becks, CFA of La-Z-Boy Incorporated. You may begin, Mark.
Thank you, Jenny. Good morning, everyone, and thanks for joining us to discuss our fiscal 2024 third quarter. With us today are Melinda Whittington, La-Z-Boy Inc., President and Chief Executive Officer and Bob Lucian, La-Z-Boy's SVP and CFO. Melinda will open and close the call, and Bob will speak to segment performance and the financials midway through. We will then open the call to questions. Slides will accompany this presentation, and you may view them through our webcast link, which will be available for one year. And a telephone replay of the call will be available for one week beginning this afternoon. Before we begin the presentation, I would like to remind you that some statements made in today's call include forward-looking statements about La-Z-Boy's future performance and other matters. Although we believe these statements to be reasonable, our actual results could differ materially. The most significant risk factors that could affect our future results are described in our annual report on Form 10-K. We encourage you to review those risk factors as well as other key information detailed in our SEC filings. Also, our earnings release is available under the News Events tab on the Investor Relations page of our website and includes reconciliations of certain non-GAAP measures, which are also included as an appendix at the end of our conference call slide deck. With that, I will now turn the call over to Melinda Whittington, La-Z-Boy Incorporated's President and Chief Executive Officer. Melinda?
Thank you, Mark, and good morning, everyone. Yesterday, following the close of the market, we reported results for our January ended third quarter. Highlights for the quarter included consolidated delivered sales of $500 million, up 5% versus our most recent pre-pandemic third quarter and down 13% versus prior year, which benefited from delivering the above-normal pandemic backlog. Total consolidated non-GAAP gross margin, up 140 basis points year-over-year, with gross margin expansion across all segments. Non-GAAP operating margin of 6.6%, non-GAAP EPS of $0.67, strong operating cash flow of $48 million for the quarter, bringing us up to $105 million year-to-date and continued progress against our Century Vision growth strategy, including completing the acquisition of a 6-store independent La-Z-Boy Furniture Galleries network in the Midwest and signing an agreement to acquire another 2-store independent network in Florida in the fourth quarter. The overall furniture and home furnishings industry is in a continued slowdown as housing turnover remains at historic lows, driven by challenging interest rates and housing affordability. January, the third month of our quarter, was further affected by winter weather events across much of the U.S., which had a negative impact on traffic and related written sales at our retail stores across the Central U.S. These winter weather events in the second and third weeks of January also caused multiple days of manufacturing shutdowns in our U.S. assembly plants where the majority of our product is manufactured and disruption to our distribution, temporarily impacting our ability to produce and deliver product and causing our delivered sales and profits to fall short of the low end of our guidance range for the quarter. After January's weather disruptions, production and deliveries are now back to normal in the fourth quarter as we focus on servicing our customers and consumers with the high-quality comfortable products they expect from us. Recapping our third quarter written sales trends. Total written sales for our company-owned retail segment were down 2% versus last year's strong third quarter. Written same-store sales for our company-owned retail segment in the third quarter declined 8% versus the prior year. Same-store sales grew in both November and December, but declined in January versus a year ago, impacted by softening traffic against the strong January 2023 comparison period and the winter weather. Although retail performance fell short of expectations due to this depressed traffic, store level execution continues to be very strong. Conversion rates, average ticket and design sales metrics were all improved even versus last year's strong quarter. Written same-store sales for the entire La-Z-Boy Furniture Galleries network of 353 stores followed similar patterns for the quarter and declined 6% versus prior year. Against the backdrop of a 7% industry contraction during our third quarter, our stores executed well, and we expect to continue to drive comparatively positive results going forward on the strength of our brand and our execution in our La-Z-Boy furniture galleries. For the first 9 months of our fiscal year, written same-store sales across our entire network were down 1%, while the industry was down 7%. And importantly, our fourth quarter is off to a solid start with President's Day results for company-owned stores coming in on track with our expectations for the fourth quarter. Turning to Joybird. Written sales declined 14% in the quarter versus a year ago as the online furniture market continues to be challenged, consistent with the wider furniture industry. As we navigate this environment, we remain focused on providing innovative, high-quality products for our customers and consumers. Favorable demographics, including the structural housing shortage and anticipated interest rate reductions later in the year will ultimately drive the return to a more normalized furniture demand, likely in the back half of our Fiscal 2025. On the foundation of our strong financial position and prudent management, we continue to strategically invest in strengthening our business for the long term as part of our Century Vision growth strategy and prepare to harness those positive trends when they emerge, even as we navigate near-term industry challenges. Recall, our Century Vision is our strategic framework, setting up La-Z-Boy Incorporated for our next 100 years as we celebrate our first century in 2027. This is measured by our intention to grow top line at a pace double the market and deliver consistent double-digit operating margins over the long term. A cornerstone to our Century Vision is expanding our La-Z-Boy brand reach. An imperative pillar of this expansion is growing our La-Z-Boy Furniture Galleries network and our own company-owned retail portion of that network through new stores, acquired stores and remodels to provide an outstanding end-to-end consumer experience. Our total network currently stands at 353 stores, up 7 from a year ago. And we see potential for continued expansion up to approximately 400 stores over the next several years. Further, we are increasing the number of company-owned stores, which now total 184 and represent 52% of our entire network. Notably, we have nearly doubled our company-owned store count over the past decade and continue to see meaningful opportunity for expansion. During the quarter, we opened one new store and completed the acquisition of an independent La-Z-Boy Furniture Galleries network of 6 stores across Illinois and Indiana. Further, in January, we signed an agreement to acquire an additional 2-store network from an independent dealer in Florida, scheduled to close in the fourth quarter. Completing this acquisition will bring our total to 11 acquired stores in Fiscal 2024. As a reminder, these store acquisitions are immediately accretive to our profitability and allow the company to benefit from the integrated wholesale retail margin. As we grow our company-owned retail, are vertically integrated and primarily North American-based supply chain will become an even more meaningful differentiator versus many competitors in the industry as we are able to deliver high-quality custom furniture with strong speed to market. A second key pillar of expanding La-Z-Boy brand reach is our Long Live the Lazy brand campaign that launched last August. Long Live the Lazy is our most database marketing campaign in the company's history, leveraging consumer insights and our brand heritage of comfort and quality to connect with the broader consumer base. Our goal is to build top-of-mind awareness, relevance and updated perceptions of the brand. And while the impact of the campaign are expected to gain momentum over time, our early data shows that the new campaign is already driving meaningful results in brand awareness, consideration and purchase intent. Also encouraging are the indications that this campaign is catching the attention of younger consumers. Beyond our La-Z-Boy brand to deliver our Century Vision, we continue to optimize Joybird to deliver a balance of sales growth and profitability, and we're pleased to see delivered sales grow in the quarter compared to a year ago and progress made toward profitability. The brand continues to have significant opportunity to grow share, which will be our focus as we make prudent investments. Joybird currently operates 12 stores with the November opening of our newest store in Portland, Oregon, and we have identified a total of 25 potential locations over the intermediate term with our expansion pace depending on opportunities in real estate and overall market conditions. And finally, across our entire enterprise, we continue to progress on building a more agile business model. Now that we have successfully lowered our unprecedented backlog to a more normalized level, we are meaningfully improving plant productivity. Over the past year, we have made decisions to further optimize our global supply chain by closing assembly plants in Torreon and Ramos, Mexico, and shifting cut and sew activities back to Ramos, enabling the closure of our Parras, Mexico operations. These strategic decisions are made possible through continued productivity improvements achieved across the remainder of our plant network. And now let me turn the call over to Bob to review the results in more detail. Bob?
Thank you, Melinda, and good morning, everyone. As a reminder, we presented results on both a GAAP and non-GAAP basis. We believe the non-GAAP presentation better reflects underlying operating trends and performance of the business. Non-GAAP results exclude items which are detailed in our press release and in the table in the appendix section of our conference call slides. On a consolidated basis, Fiscal 2024 third quarter sales decreased 13% to $500 million versus the prior year as trends return to more seasonal levels following a historically high comparative period in the prior year, which benefited from delivering the above-normal pandemic backlog. As a reminder, last year fiscal -- last fiscal year benefited by an approximately $300 million increase in delivered sales due to the delivery of backlog of COVID-related furniture orders. Consolidated GAAP operating income decreased to $33 million, and non-GAAP operating income was $33 million, a decrease of 38% versus last year's third quarter. Consolidated GAAP operating margin was 6.5% and non-GAAP operating margin was 6.6%, reflecting a 270 basis point decline versus last year, primarily resulting from fixed cost deleverage on lower delivered sales. GAAP diluted EPS was $0.66 for the third quarter versus $0.74 in the prior year quarter. Non-GAAP diluted EPS was $0.67 in the current year quarter versus $0.91 last year. As I move to the segment discussion, my comments from here will focus on our non-GAAP reporting, unless specifically stated otherwise. Starting with the retail segment for the quarter, delivered sales were $205 million, an 18% decrease over the prior year's third quarter, which benefited from higher deliveries of backlog, while weather events in January during this year's third quarter negatively impacted our ability to deliver product. Importantly, sales were 22% higher than our Fiscal 2020 third quarter, a 5% compound annual growth rate over that 4-year period. Retail non-GAAP operating margin decreased to 10.9% versus 17.6% in the prior year quarter. Gross margin improvements and a favorable shift in product mix were more than offset by a higher SG&A as a percentage of sales with fixed cost deleverage due to lower delivered sales volume. Retail margins were also negatively impacted by winter weather, preventing the production and delivery of retail orders written earlier in the quarter. For our Wholesale segment, delivered sales for the quarter declined to $356 million, a 13% decrease versus the prior year period, which benefited from pandemic backlog production and deliveries. Additionally, delivered sales were negatively impacted by lost production due to multiple days of plant shutdowns at our U.S. assembly plants as a result of the winter weather conditions across the central U.S. in mid-January. Non-GAAP operating margin for the wholesale segment was 6.4% versus 6.6% in last year's third quarter, reflecting strong gross margin improvement, which was more than offset by fixed cost leverage on lower sales and higher marketing to support the Long Lived the Lazy campaign across all channels. Gross margin improved from lower input costs, including improved sourcing and reduced commodity prices, partially offset by selective pricing actions and temporary plant inefficiencies from winter weather effects in January and temporary inefficiencies related to our Mexico supply chain optimization project, which remains on track to be completed by the beginning of Fiscal 2025. Joybird reported in Corporate and Other had delivered sales of $34 million, an 18% increase versus the prior year quarter, driven by mix and pricing benefits in comparison against a challenged based period. Joybird made meaningful progress on improving profitability in the quarter with strengthened product mix and improved return on advertising spend. Putting all of this together for the quarter, consolidated non-GAAP gross margin improved across all reportable segments and for the entire company improved by 140 basis points versus the prior year third quarter. Gross margin expansion was attributed to lower input costs from improved sourcing and reduced commodity prices, partially offset by selective pricing actions and plant inefficiencies resulting from winter weather events in January. To note, at the beginning of this fiscal year, we made a voluntary reclassification of certain distribution costs from SG&A to cost of sales. At the same time, we retrospectively adjusted our historical numbers, so the comparisons are on a consistent basis. Thus, the 140 basis point improvement in gross margin reflects real underlying growth. SG&A non-GAAP expense dollars decreased $3 million year-over-year and $5 million sequentially from the second quarter. Non-GAAP SG&A as a percentage of sales for the third quarter increased by 410 basis points compared with the same period last year, primarily due to sales deleverage against last year's backlog aided top line results. Our effective tax rate on a GAAP basis for the third quarter was 20.2% compared to 27.7% for the prior year period, favorably impacted by return to provision adjustments primarily related to an increase in U.S. R&D tax credits and a reduction in taxes on foreign earnings. Absent these discrete items, the effective tax rate would have been 25.6%. Recall, our effective tax rate varies from the 21% federal statutory rate primarily due to state taxes. We expect our effective tax rate to be in the range of 25% to 25.5% for the full Fiscal 2024. Turning to liquidity. We ended the quarter with a robust balance sheet, $333 million in cash and no externally funded debt. We generated $48 million in cash from operating activities in the quarter. Solid cash generation was primarily driven by profit performance and improved cash collections. Through the first 3 quarters, cash flow from operations was $105 million, down from last year due to lower sales after fulfilling our Pandemic backlog, but still at very healthy levels. We spent $12 million in capital expenditures during the quarter, primarily related to retail store openings and remodels and upgrades at our manufacturing and distribution facilities. We also spent $18 million on the acquisition of a 6-store independent La-Z-Boy Furniture Galleries network in the Midwest, including the purchase of buildings and land for 5 of those stores. For the quarter, we returned $29 million to shareholders via dividends and share repurchases, including $9 million paid in dividends in the third quarter. Additionally, we repurchased 567,000 shares in the quarter, which leaves 6 million shares available under our existing share repurchase authorization. We view share repurchases and our dividend as an attractive use of our cash and positive return to shareholders with our stated target of 50% of our capital allocation reinvested back into the business and about 50% in share repurchases and the dividend over the long term. In the near term, we have numerous strategic investments to make as we execute Century Vision and anticipate capital allocation to be more heavily weighted to investments in the business, where our ROIs are 2x our cost of capital. Now before turning the call back to Melinda, let me highlight several important items for Fiscal 2024 and our fourth quarter. Consistent with our Century Vision strategy, we continue to target sales growth double the industry growth rate and double-digit margins over the long term. When I first outlined our expectations for Fiscal 2024, during our Fiscal 2023 earnings call back in June, I noted that we expected furniture industry demand would, in dollar terms, be flat to down 5% versus the prior year. And I called out our expectation to grow total company sales ahead of the industry after adjusting for last year's backlog-related sales deliveries. Well, 9 months into our fiscal year, the environment has actually materialized to be much more challenging than expected for furniture. Despite these trends, though, we are able to report that we have significantly outperformed the industry. Specifically, over the first 9 months, the furniture industry has been down about 7%, while our total furniture network, written same-store sales were down only 1%. Such is the tale of 2 cities in which we are currently operating, strengthening our enterprise capabilities and preparing to leverage eventual tailwinds of housing shortages and improved affordability, all while navigating very challenging short-term trends. With this in mind, we are planning prudently for the near term while investing and building for the long term, and therefore, expect sales in the range of $505 million to $535 million and non-GAAP operating margins in the range of 7% to 8% for the fourth quarter. We expect our tax rate for the full fiscal year to be in the range of 25% to 25.5%. We anticipate non-GAAP adjustments for purchase accounting charges for the year to be in the range of $0.01 to $0.03 per share. We expect capital expenditures to be in the range of $50 million to $60 million for Fiscal 2024 as we invest to strengthen the company for the future, consistent with our Century Vision strategy. And finally, presuming no significant worsening in macroeconomic trends, we expect to continue share repurchases at dollar levels consistent with pre-COVID levels. And now I will turn the call back to Melinda.
Thanks, Bob. We continue to execute on our strategic initiatives and are appropriately investing in strengthening our brands and our capabilities to deliver our Century Vision goals and disproportionately leverage more normalized consumer trends when they emerge. We are engaging with an even broader consumer base than we have in the past. And although the macroeconomic environment remains challenging, we will continue to focus on driving our business, delighting the consumer and continuously improving our execution. We have every intention of growing, gaining share and believe the best is yet to come as we deliver long-term profitable growth and returns for all stakeholders. Finally, today, I want to highlight the recent publication of our Fiscal 2023 Sustainability Report: Delivering Sustainable Comfort. This is the second sustainability report published in our company's history and highlights our continued progress. Aligned with our core values, we empower courage for a sustainable culture and raised curiosity for sustainable design and operate with compassion for a sustainable planet. As always, I want to thank the entire La-Z-Boy Incorporated team for their hard work and solid progress toward our goals even in this challenging environment. And we thank you for your time this morning. I'll turn the call back to Mark.
Thank you, Melinda. We will now begin the question-and-answer period. Jenny, please review the instructions for getting into the queue to ask questions.
[Operator Instructions] Your first question is coming from Bobby Griffin of Raymond James.
So, I guess the first question I had was on the retail margins. And Bob, you gave some good detail on the year-over-year, but I was just curious if we kind of look at this from a sequential performance or just the prior 2 quarters this year. Revenue pretty stable, plus or minus $6 million to $10 million, it looks like, but the margins did step down if you kind of compare it to Fiscal 1Q and 2Q. So just curious if there's some onetime investments in there from a marketing standpoint or any kind of weather-related costs that might have caused that to move down from maybe the mid-teens to the low double digits.
There's really 2 things. One is the third quarter is, generally speaking, one of our -- I guess, our first quarter is always the lowest margin because it's the beginning of the fiscal, and there's not a whole lot of furniture being sold in the first quarter. The third quarter is also a slightly lower margin type of a business for us for 2 reasons. One is we're spending a lot of money on marketing during that heavy period. And the second piece is we have a lot of plant shutdowns over the holidays. And as a result, we have a difficult time making and delivering all the product that gets written during that quarter. So that's typically something that always pressures a little bit that third quarter margin.
Well, at the same time, you're paying the commissions on the sales that you're in.
Exactly. The second piece, this particular quarter had we not had that weather event, those sales would have been higher than what you saw there. And you know the fixed cost leverage and deleverage associated with sales going up and down. The gross margins on most furniture retail businesses are in the 55% range. So, a lost sale. When I say lost sale, it's just a sale that wasn't delivered and was postponed into the next quarter has a big impact on margin. So, our margins would have been not as high as the first -- the previous quarter, but it would have been definitely higher than what we delivered because of the lost sales that we saw in retail associated with the weather.
Okay. And just from -- just to kind of build off that, I mean, still feeling comfortable about the kind of low double-digit margin profile for retail on this revenue base, not seeing anything or are you seeing anything from a cost perspective that's changed in the industry?
No, we're still very comfortable with that.
Okay.
As we've talked before, we continue to move as we go forward to get that up consistently up into the mid-double digits, and we'll continue working on that.
Okay. That's very helpful. I guess it looks like there's, I think, 6 stores during the quarter, you acquired, 2 afterwards. So, some good activity on the independent side of the business and acquisitions. Is that just timing all working out? Or is that market in those independent galleries becoming a little bit more active given some of the pressures we've seen in the industry last longer than I think you and I and a lot of people in the industry would have probably guessed.
Yes, I'd say it's a combination. Over recent years, we have been working really closely with our independently owned Furniture Gallery dealers, one, to make sure we're partnering so that there's a seamless experience to the consumer regardless of if the store is owned by us or owned by an independent and making sure that kind of a rising tide strengthens all boats. That said, we're strategically working with those dealers as well to help them understand what an exit could look like if they're interested. We know that those are immediately accretive to us when we're able to buy those dealers back because we have that integrated margin, and we can control the entire brand experience. At the same time, a lot of our dealers have owned these businesses, sometimes often for decades and sometimes multi-generationally. And so, there's just sort of a natural flow of when people might start to explore what makes sense for them. So, net a little bit of both, I would say.
Okay. And I guess, lastly for me, just maybe on some of the trends during the quarter. It looked like you guys indicated business did improve in February, maybe with some of the changes in weather. Is it right to think President's Day and that kind of flip positive on a written basis? Or is it just less bad than maybe what January implied because it does imply January written trends were fairly negative.
Yes. I mean, we feel pretty good about trends overall, I'd say, 8 months of the year, we were, I think, as Bob mentioned in his comments, right, in an industry that was down 7% for our first 9 months of the year. We were across our entire network, down one, right? And so, January and you pull January out of that, and our numbers actually for the 8 months flip positive across the network. So, what we saw -- what we're seeing so far in early February with President's Day looks a lot more like the rest of the year and not so much like sort of a challenged January. Which, again, I think January was a couple of things. Across the industry, January a year ago was a stronger month. Our business was particularly strong last January, and then the weather just made everything a little bit crazy for the one month.
Your next question is coming from Anthony Lebiedzinski of Sidoti & Company.
So I just wanted to talk a little bit about pricing. So, you mentioned in your 10-Q that part of your sales decline was due to selective pricing and promotional actions. So, I wanted to see if you guys could perhaps quantify that? And how should we think about pricing for the balance of the fiscal year and maybe even early Fiscal 2025.
Thanks, Anthony. The pricing that we've talked about, and we've been talking about it now for a number of quarters, is really to make sure that we maintain competitiveness. And particularly, where we've been focusing that, it hasn't been across the board. It's been very specific as to where we're pricing. A lot of opening price point or some of the manual products and things like that to make sure that we protect our margins and protect our floor space. We'll continue to do that as we move forward. There are no plans right now for price declines to be occurring in the future not driven by us. I think we're priced where we are -- we're priced now where we are based on what's happening from a competitive standpoint. We'll always, as we always say, continue to look at that and adjust as that occurs. Looking forward for me to tell you what we're going to do on pricing, I'd have to guess what the competition is going to do on pricing, and I have...
And input costs, which remain high.
Yes, and input costs, etc. But I don't -- those are things I don't have a crystal ball into. So, we'll continue to operate the way we've been operating.
Understood. And then -- so I realize that certainly the vast majority of your products are made in North America, but you do use a lot of imported components. Can you guys talk about the ocean freight costs and what's going on with the issues in the Red Sea and the Suez Canal?
Yes. I mean, broadly, it's always a factor, right, and making sure that we don't end up with a lot of disruptions and there definitely are, I would say, dramatic cost impacts. But for us, because of our final assembly here and because many -- and majority of our components are more locally sourced, it's less of an impact for us than some players in the industry.
Okay. That's encouraging to hear. And then longer term, so as you look to grow to 400 stores in a few years, which geographic markets will you be mostly targeting? And also, as you go through this process, how should we think about the improvement to your operating margins because of this?
Yes. As far as targeting where those stores are, it's pretty widespread, Anthony. And in many cases, it's a matter of markets that we're already in, where we see the opportunity for them to be serviced by more stores. In a couple of occasions, it's maybe fleshing out as we've gotten in some higher rent districts, I'll say, where historically, 5, 10 years ago, when we were operating in a way that our margins were lower on retail, we maybe couldn't consider getting into. But now with the efficiency of our operations, we can expand into some of those areas where we know the consumer wants our product. But it's a little bit higher rent district to get into. So, it's pretty broad-based overall. To your point then on just margins overall, as we've talked about the -- getting to a sustainable double-digit margin for our company. Remember, that's getting wholesale margins back to around that 10% that we had pre-pandemic, which we're slowly making our way there. And then really having the retail margins in this double-digit and ultimately sort of a sustained mid-teens kind of range. And each of those are around proof points of what we've done or are doing and continuing to make progress. And then it will take leveraging a little bit of a tailwind from a more normalized furniture demand as well to help flesh out the final pieces of that.
And the other piece I'd add to that, Anthony, is just as we add stores, particularly when we're adding stores into DMAs where we currently have stores, we do get some fixed cost leverage as it relates to the regional managers, the regional merchandisers, the marketing that we're doing in that area, etc., we see some leverage from a cost perspective there. So that coupled with same-store growth will also be a key factor as we move up into the mid-teens.
And your next question is coming from Zachary Donnelly of KeyBanc Capital Markets.
I'm on for Brad this morning. On written order trends, just kind of focusing in on January. Is there any way you can quantify maybe what written order trends may have looked like for areas or geographies that weren't really impacted by the winter weather event?
No, I don't have that at my fingertips here. I mean what I would tell you overall is, again, against an industry that for our 9 months of the -- of our year has been down 7%. Our same-store written for our entire network is down 1%. If I exclude January, it was actually plus 1%. So that just tells you, January was a pretty weird month. And given that we are spread all over North America, you get a significant impact in some of those -- particularly some of those central and southern areas that just got hit with some pretty dramatic ice events and cold events that are in areas that they just -- they don't get those type of weather events.
Got you. I appreciate that. I guess moving on beyond that, just kind of touching base on the Century Vision strategy. I know 2 quarters ago in Fiscal 1Q, you had mentioned your new partnership with Rooms To Go. I was just wondering if you could share any learnings from that, that you've kind of had over the course of the past couple of months or any kind of update you have on that or how that's going?
Sure. We feel really good about what we're doing there. And the reality is the furniture industry, particularly through this sustained challenging time, you're seeing a lot of, unfortunately, right, a lot of the smaller furniture stores, the ones and twos around really kind of struggling. And so, it's important that we're looking at the right partnerships that are really able to play to a consumer that's otherwise not going to be attracted into our furniture galleries or to the La-Z-Boy brand but have -- find some of these important partnerships. Rooms To Go has been a good one for us. They are active advertisers and good partners on our brand and there's some exciting things coming up on what they're planning to do with the brand. So, we're feeling really good about where we are from a starting point with them, and it's really about a strategic alliance that is good for our brand and good for them. So, we're off to a great start.
[Operator Instructions] Our next question is coming from Budd Bugatch of Water Tower Research.
I guess, Melinda, I was wondering if you could give us maybe an update on what the acquisition funnel looks like for some of the La-Z-Boy existing network? I know you've got 2 stores you're planning to acquire this quarter. And I wondered if you could maybe give us a read on what you see as the motivation for the dealers now? And how much -- what that funnel looks like going for the next year or 2?
Sure. Good to hear from you, Budd. Yes, a couple of things. As I've said, it is -- I guess there are 2 strategic priorities when it comes to the independent furniture galleries for us. The first one is to make sure that we are actively partnering with those independently owned galleries so that we have a seamless consumer experience. I think I mentioned a few quarters back that in the summer, we had a big conference, the first one of its kind in over a decade where we brought in -- we had 100% of our independent galleries represented and went through our plans on Century Vision, our branding, our product plans and so forth and really just had a great event to get everybody excited about what La-Z-Boy brand can do for all of us. At the same time, those dealers were -- that we still have almost 50 dealers out there that are -- most of them in multiple decades of ownership, oftentimes multiple generations. And I think particularly given the last couple of years of a challenging furniture market, people are in different places. They've either weathered it and they've doubled down and they're ready to go for an extended period, or they may be starting to think about exit events. And so, we are trying to be very proactive to be out there for people to understand what that exit strategy would look like and take advantage of our strong financial position to bring in any of those that make sense and as many of those make sense. And we've been fortunate that we've been on a pretty regular cadence here of having those kind of conversations. And I think we'll continue to see that.
Do you think you'll see more than 2 for the fourth quarter? Will you be able to close more? I'm sure you're in conversation with many of those 50 who have either generational or financial concerns for their retirements to consider to sell their long-term networks. So, what should investors expect over the next year or so?
Yes. I won't speculate into the future. But in general, given where the conversations are, as we said, we've got one in the hopper that we expect to close here in the fourth quarter, and that's a 2-store network. And that's the one that's contracted. So, we're looking forward to bringing that group into the fold.
I see. And in the quarter that you just closed, you said you bought, I think, 5 of the 6 physical locations in terms of those 6 dealers average, what, I think, $3 million per if I did the math right, how much of that was real estate and how much of it was for operations, how does that value separate?
We don't typically provide the breakdown on that. So yes, it's -- the real estate is going to be -- and generally speaking, the real estate will be worth more than the specific business on a per store basis. But we don't generally speaking, and we won't go provide information on real estate and the business. And also, this is one of the first ones we've done in a while where we purchased the real estate. We don't go off and ask for that. But sometimes the dealers say that they're interested in completely exiting the business as opposed to being a landlord for us once they sell us their business. So again, these -- we don't go off and actively pursue buying the properties. We'll take a look at this property, and we'll keep an eye on it. And if there's opportunities for beneficial sale and leaseback, we'll clearly think about that as well.
It's a benefit to be able a use our strong balance sheet to help those transactions through.
Yes, I understand that because as a former retailer, I know that real estate was typically the retirement idea for the owner when he sold the network, or she sold that network. And last for me is, can you maybe give us a feel of where the undelivered backlog with the disruptions in January? How do you look undelivered for both wholesale and retail going into the next quarter?
We don't provide that level of detail. The way I'd have you think about that is just look at the range that we provided for Q4 on what we expect to deliver, and that encompasses all of that.
In general, we're back to that. We've been running mostly -- we're pretty much back to our 4 to 6-week delivery. We had that short-term disruption here fell behind by a week or 2, but we feel good about being caught up again.
And well, then last for me then, the quarter was the average ticket up or down for your retail network, for the one you own?
As we mentioned in the call, our conversion rates were higher than a year ago, and our average ticket was higher than a year ago.
Yes. That's why we're really pleased with the execution, even though the -- even though traffic continues to be challenged.
Okay. Thank you very much. I think we have reached the end of our question-and-answer session. I'll now turn it back over to the management for any closing remarks.
Thanks, Jenny. Melinda, Bob and I will be in our offices today to take any follow-up calls. Have a wonderful day.
Thank you very much, everyone. This does conclude today's conference. You may disconnect your phone lines at this time and have a wonderful day. Thank you for your participation.