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Ladies and gentlemen, thank you for standing by, and welcome to the Q3 FY '20 MAXIMUS Earnings Conference Call. [Operator Instructions] Please be advised that today's conference is being recorded. [Operator Instructions]
I would now like to hand the conference over to your speaker for this morning, Ms. Lisa Miles, Senior Vice President of Investor Relations. Thank you. You may go ahead, madam.
Good morning, and thanks for joining us. With me today is Bruce Caswell, President and CEO; and Rick Nadeau, Chief Financial Officer.
I'd like to remind everyone that a number of statements being made today will be forward-looking in nature. Please remember that such statements are only predictions. Actual events and results may differ materially as a result of risks we face, including those discussed in Exhibit 99.1 of our SEC filings. We encourage you to review the information contained in our earnings release today and our most recent forms 10-Q and 10-K filed with the SEC. The company does not assume any obligation to revise or update these forward-looking statements to reflect subsequent events or circumstances, except as required by law. Today's presentation may contain non-GAAP financial information. Management uses this information in its internal analyses of results and believes this information may be informative to investors, engaging the quality of our financial performance, identifying trends in our results and providing meaningful period-to-period comparisons. For a reconciliation of the non-GAAP measures presented in this document, please see the company's most recent quarterly earnings press release.
And with that, I'll hand the call over to Rick.
Thank you, Lisa. We continue to operate in a world affected by the COVID-19 pandemic. We are successfully working under a hybrid operational model, which maintains delivery of our services through a mix of safe, on-site working arrangements and work from home arrangements. The model enables continuity for our government customers and uninterrupted assistance for citizens at a time when their need for health care and safety net programs is crucial.
Not surprisingly, we have been subjected to both headwinds and tailwinds stemming from the pandemic. Our outside the U.S. segment continues to experience the greatest headwinds resulting from a temporary halt on face-to-face assessments and a general pandemic-related slowdown in employment services. In our U.S. operations, we are experiencing headwinds on various performance-based contracts as volumes and revenues are lower. This is resulting from COVID-19 response efforts by our government clients who have relaxed certain program requirements in order to ensure that the most vulnerable citizens continue to access the vital services they need. We also have a multitude of tailwinds that have provided a favorable uptick, most notably new COVID-19 response work and the extension of the Census contract in response to COVID-19.
We have made meaningful progress in securing more appropriate contract terms on some employment services contracts to support the goals of our customers as economies gradually reopen and program operations resume. The net result of these puts and takes is a positive update to our revenue and earnings guidance. Revenue and earnings were better than expected, principally due to new work and the expansion of the existing work tied to the COVID-19 response, including the extension of the Census contract as well as an improved outlook for our Australia Employment Services operations.
As a result, we now expect revenue will range between $3.375 billion and $3.425 billion and diluted earnings per share to range between $3.20 to $3.30 per share. We expect cash from operations to range between $200 million and $220 million and free cash flow between $180 million and $200 million. Cash from operations and free cash flow are being guided downward, primarily due to the increased requirement for investment in working capital as a result of increased revenue. As previously noted, delays in collections of receivables can cause significant cash flow variation at quarter or year-end. Nevertheless, we are extremely pleased that the teams were able to win and onboard a significant amount of new work to offset the unfavorable impacts. This demonstrates the trust that clients put in us to bring forth our expertise, stand up large operations in tight time frames and provide high-quality critical services, even in the most challenging times. I will now cover third quarter results and related COVID-19 impacts. Revenue for the third quarter of fiscal 2020 increased to $901.3 million compared to $730.7 million in the prior period, driven by the Census contract and new COVID-19 response work, such as contact tracing and assistance with unemployment benefits. Excluding the citizen engagement center contracts, which includes the Census contract, organic growth for the third quarter of fiscal 2020 was 3.5% and was tempered by our outside the U.S. segment.
Operating margin for the third quarter of fiscal 2020 was 9.7%, reflecting lower revenue from performance-based contracts and a greater mix of cost-plus work from the Census contract. Diluted earnings per share were $1.04 and benefited from a change order worth $9 million or $0.11 per share. As expected, the change order was signed in the third quarter, but the costs were incurred in the prior periods.
Now moving on to the segments. Third quarter revenue for the U.S. Health & Human Services segment totaled $337 million, representing a 15.7% increase over the prior period. All growth was organic, resulting from new contracts, including those tied to the COVID-19 response and expansion of existing work. Operating margin for the U.S. Health & Human Services segment was 18.1% and benefited from the aforementioned change order. Excluding the change order, segment operating margin was 15.9%.
Operational disruptions related to the pandemic unfavorably impacted the segment and tempered the segment operating margin this quarter. As an example, on a significant performance-based Medicaid contract, the customer paused renewals to ensure that individuals and families retained access to health care, reducing our volumes and revenues. For the remainder of the year, continued disruptions are expected, but we believe we are still on track for an operating margin between 17% and 18% for the full year for this segment. Third quarter revenue for the U.S. Federal Services segment increased to $450.1 million compared to $292.3 million in the prior year period. All growth in the segment was organic. Excluding the Census contract and the remainder of the citizen engagement center contracts, organic growth was 4.1%, driven by new work, including those tied to the COVID-19 response and growth on existing contracts.
The operating margin for the U.S. Federal Services segment was 8.7% for the third quarter of fiscal 2020. Operating margin for this segment is lower on a comparative basis due to volume and revenue reductions on several performance-based contracts and the greater mix of cost-plus contracts this fiscal year, which typically carry lower margins. Let me give an example of reduced volumes, which stem from the pandemic. We are experiencing a significant decline in volumes of independent medical reviews due to a precipitous drop in workers' compensation claims. In California, overall workers' compensation claims have plummeted to approximately 1,100 in May compared to more than 50,000 claims in January.
On a positive note, the Census contract continue to operate at a peak level of operations due to the Census bureau's extended response period. This contract delivered $170 million of revenue in the third quarter, yielding year-to-date revenue of approximately $380 million. We continue to support the Census Bureau and estimate that this contract will deliver approximately $500 million of revenue for the full fiscal year 2020, which improves upon the previous revenue forecast of between $430 million and $450 million. The U.S. Federal Services segment is still estimated to deliver a full year operating margin between 8% and 9%, with a bias toward the lower end of the range.
The COVID-19 pandemic continues to have the most pronounced effect on our outside the U.S. segment. Third quarter revenue was $114.2 million and the segment had a loss of $5.8 million. This segment has several significant employment services contracts, most notably the U.K. and Australia and the health assessment advisory service, or HAAS, contracted in the U.K., all of which continue to operate at reduced levels as these economies wrestle to emerge from the pandemic. The operating loss for the third quarter of fiscal 2020 is a better result than we previously forecast, primarily related to an improved outlook and greater visibility of future outcome payments in Australia. In Australia, we modified certain contractual terms to reflect more equitable pay points, which will put the segment on an improved trajectory.
As we mentioned last quarter, we the U.K. contracts to a cost reimbursement model. However, other disruptions persist in this segment, including the suspension of face-to-face assessments on the HAAS contract in the U.K. as our customer navigates toward the optimal path to safely resume this volume of work. This segment is expected to end the full year in an operating loss position, with the fourth quarter improving on the third quarter results and coming in slightly below breakeven. As we look to FY '21, we believe that as different geographies emerge from the pandemic at different paces, there will be an expanded need for our services and pent-up demand for our role to help governments provide their citizens employment opportunities. Turning to the balance sheet. We finished the third quarter with cash and cash equivalents of approximately $81.5 million. Outstanding draws on our credit facility totaled $145 million, leaving $255 million available for borrowing. Cash from operations were $96.1 million, and free cash flow was $67.6 million for the 9 months ended June 30. Year-to-date cash from operations has been negatively impacted due to the additional investment in working capital required by increases to revenue, the timing of collections and lower income attributable to the outside the U.S. segment.
DSOs of 84 days at June 30, 2020, caused negative cash flows for the third quarter. DSOs were outside our typical range at 84 days due to delays in 2 large payments from significant customers. Shortly after the quarter, we collected more than $90 million of accounts receivable. DSOs would have been 74 days within our typical range of 65.0 to 80.0 days if those payments had been included. We are monitoring -- we are continuing to monitor collections closely. And as a reminder, 1 day of DSO is between $9 million and $10 million of receivables and directly impacts our estimates of cash from operations and free cash flow.
We are committed to managing the business in a conservative manner with a focus on liquidity and ability to remain flexible. We still face uncertainties, including state budgetary pressures and recognize that our customers continue to experience significant disruptions to their tax receipts. As I have noted before, our historical experience during economic downturns is that our designation as an essential service provider in the United States puts us in a favorable position in working with our clients on invoicing and payments. The management team and the Board of Directors have not wavered in taking a prudent and constructive approach to cash deployment for the remainder of our fiscal year and likely beyond. Currently, we do not anticipate a disruption to our future quarterly cash dividends, but share purchases and significant M&A activity remain paused. Tuck-in transactions that will support future organic growth in a meaningful way will continue in a judicious manner.
In closing, let me briefly touch on fiscal year 2021. We thought it was important to provide some color and transparency around our preliminary thoughts. As we contemplate 2021, there is clearly more uncertainty and accordingly, more volatility than normal. We currently expect ongoing benefits from the COVID-19 response work into fiscal 2021. We also anticipate improvements in operations outside the U.S., where we expect favorable tailwinds in our employment services business as the need for support and to work will be a key driver to economic recoveries around the world.
Lastly, we recognize opportunities for increases to the core health program benefits we administer, particularly in the U.S. These favorable tailwinds are expected to be at least partially offset by temporary program changes on some of our larger performance based contracts. It is impossible to predict with certainty when some of these core programs will resume to somewhat normal operations. These dynamics, both positive and negative, are highly dependent on the following: the ultimate duration of the pandemic, the threat of future further negative pandemic-related impacts, the recovery pattern of our core programs, the potential impacts resulting from budget challenges with our government clients, the possibility of delayed or missed payments by customers, the potential for further supply chain disruptions impacting IT or safety equipment, the impact of further legislation or government policies on programs we operate and particularly in the U.S., the correlation between unemployment and volumes and core benefit programs, such as Medicaid and the health benefit exchanges.
Additionally, we have noted in the past the portfolio experiences normal course erosion each year, and we count on new work wins to backfill. The census contract will wind down next year as expected, delivering less than $70 million of revenue in fiscal 2021 as compared to approximately $500 million of expected revenue for fiscal 2020. We think it is useful to review the analyst consensus estimates for fiscal 2021.
On the top line, we are cautiously optimistic that we can exceed the consensus revenue estimate of approximately $2.95 billion. However, on the bottom line, we acknowledge continued uncertainty tied to temporary program changes from the COVID-19 responses of various governments. Therefore, earnings consensus estimates of $3.71 per share is achievable, but a bit optimistic. At this time, we believe there is a wide range of possible outcomes as we look into next year.
As is our normal practice, we will provide formal guidance during our year-end call in November. Bruce and I remain optimistic that MAXIMUS will emerge from this disruption as a stronger company. We believe that our efforts since March have demonstrated our ability to quickly deploy a hybrid operational model, safeguard our employees, operate and execute under less-than-ideal conditions and be a dependable partner for the wide ranging needs of our customers and the citizens we are proud to support. And with that, I will turn the call over to Bruce Caswell.
Thank you, Rick, and good morning, everyone, and thank you for joining us. Despite the great uncertainty and significant economic disruption in the global economy as a result of COVID-19, we are pleased today to be raising revenue and diluted earnings per share guidance as a result of our demonstrated ability to modify and scale operations, respond to the priorities of our government clients, and ensure that individuals and families receive uninterrupted access to needed services.
At the same time, we are conscious of the fact, as Rick stated, that no one can predict the trajectory of the pandemic. While some governments are experiencing fiscal challenges with more limited budgets and yet higher demand for services, this impact has primarily been felt at the state level, while federal funding continues to support the administration of many essential benefit programs, and has been a critical lifeline to states to provide COVID-19 services, such as expanded unemployment insurance, contact tracing and testing. As a consequence, while we've experienced disruption in our U.S. Health & Human Services and U.S. Federal Services segments, these have related more to policy changes and the downstream economic consequences of the pandemic and less to fiscal challenges. That said, I'm pleased that these headwinds have been tempered by the near -- in the near term by our new COVID-19 work and the Census contract.
From a procurement perspective, we've fortunately seen only isolated delays on a global basis. As you can appreciate, many U.S. state customers shifted priorities to COVID-19 emergency procurement undertaken at unprecedented speeds and from which we have benefited. For certain customers, this has meant delaying previously planned RFPs and awards. In some cases, these delays have been a net positive for MAXIMUS, leading to extended contracts and additional option year periods. At the federal level, there's been no material change in the pipeline flow, as COVID-19-related emergency procurements have been absorbed into existing agency processes and capacity.
Finally, outside the U.S., where our delivery model is more direct and citizen facing, some procurements have been paused or even canceled as governments rethink policy, program design and procurement strategy. Taken collectively, these dynamics cause us to be cautiously optimistic that the global pipeline for government services addressable by MAXIMUS will remain robust. Although we're not immune to economic slowdowns, our services have historically been countercyclical in nature as the demand for income, health and employment support closed during times of economic decline. The necessity of these health and human services programs is no more apparent than during a health crisis, resulting in increased unemployment and needed access to vital services.
The unpredictable nature of this pandemic and the disruption it continues to create for economies, governments and in the lives of individuals and families, underscores the importance of our business model. On the one hand, we must continue to deliver critical programs at our core, such as Medicaid, Medicare and employment services through a highly modified hybrid model. On the other hand, our significant technology investments, coupled with core capabilities in citizen engagement and complex [ program ] administration, have enabled us to pivot to new areas and support new government priorities. As we look to the future, as Rick noted, we see opportunities to provide greater value and to remain more than ever the trusted partner of governments as they administer essential citizen services.
Last quarter, I provided updates on some of our new work as a result of COVID-19 as well as highlighted our ongoing efforts to prioritize employee safety and well-being. I want to provide a bit more color in these areas as more understanding and transparency has developed over the past few months of this pandemic. I want to reinforce that our commitment to the safety and well-being of our employees remains our top priority. We continue to rapidly evolve in line with CDC and EPA guidelines with new policies and procedures, continued paid leave opportunities and expanded work-from-home policy, mandated social distancing and face coverings and ongoing enhanced cleaning regimens.
As we've mentioned, we've responded to increased demand for services by quickly standing up and operating turnkey citizen engagement centers, with both on-site, but predominantly home-based service agents. Our ability to recruit, hire, train and manage service agents enables us to scale and augment program staff quickly and effectively in response to unprecedented demand. We compared notes with others in related industries and believe that we have accomplished 1 of the most significant pivots to work from home with more than 18,000 agents on Amazon workspaces and another nearly 10,000 individuals connecting through virtual desktop or virtual private network connections.
Our efforts to design a highly secure remote model that supports both corporate provided and bring-your-own-device assets began prior to COVID-19. In addition to the contact tracing award in Indiana, we announced last quarter, we added new contracts in Pima County, Arizona, Florida, Kentucky and North Carolina. In Florida, we are providing search capacity for the state's contact tracing efforts. The total contract value is $73 million over 6 months, which covers 2 separate statements of work managed by Florida Department of Health.
In Pima County, Arizona, we provide a team of case investigators to augment the county's disease investigation activities related to COVID-19 and contact tracers to follow up on contacts identified as part of the disease investigation process. The total contract value is $10 million, with a 6-month base term and 3 6-month option period.
Contact tracing is important work as we continue to evolve our clinical BPO strategy and demonstrate our ability to deliver clinical services at scale. As part of this effort, we've made several key hires of national experts in public health monitoring, data science and epidemiology. These resources are available to our state and local clients to augment the efforts of health department officials and staff. We're now also helping 12 states manage the surgeon unemployment insurance and pandemic unemployment assistance claims, having expanded into Delaware, Idaho, Louisiana, New Hampshire, Pennsylvania, South Carolina and Virginia, most recently.
Within the Federal segment, we're supporting the IRS Wage and Investment division to respond to general inquiries regarding the Coronavirus Aid Relief and Economic Security, or CARES Act, and economic impact payment or EIP Service Plan. EIP program provides stimulus payments to households based on a number of factors. We were initially tasked with providing up to 500 call agents and have since expanded to approximately 1,600. This is the first time the IRS has used contracted agents on this large of a scale, and we are pleased to have been entrusted with this effort. This contract is valued at $26 million over 6 months.
As Rick noted, we've experienced lower-than-normal volume levels on certain performance-based contracts domestically, particularly those where government has loosened program participation requirements as a result of COVID-19.
As a result of these puts and takes, we've experienced less disruption and meaningful near-term organic growth in both of our U.S. segments. Meanwhile, as Rick noted, our outside the U.S. segment has experienced a negative impact from the pandemic within our HAAS and workforce services contracts. We believe that the pandemic driven pause in employment placement efforts is creating a backlog of demand for governments to support more job seekers down the road, creating opportunities for our role as we emerge out of this health crisis. As you're likely personally experiencing during the time of social distancing, flexible and scalable technology and digital capabilities are more important than ever before. Before the pandemic, we were already transitioning operational infrastructure to the cloud to help government agencies benefit from the security, scalability and flexibility through a singular platform solution. This encompassed both our core application environments, such as the micro services effort that I mentioned on prior calls and a major investment in enterprise-wide cloud-based telephony. This gives us the ability to not only dynamically scale and allocate capacity in response to demand, but also to provide a true omnichannel customer experience.
This means being able to integrate calls, e-mails, chats, messages and social comments into 1 uninterrupted conversation, including leveraging more than 1 channel at a time for multimodal communications and customer convenience, all without losing critical context.
In light of COVID-19, this platform also enables agencies to handle surges and inquiry volumes, as seen in the recent unemployment insurance state programs. And equip a remote workforce, accommodating not only more flexible, diverse and inclusive workforce structure, but also ensuring additional health and safety protections during the pandemic, all while providing essential services without disruption. In fact, the IRS contract I mentioned earlier, supporting the CARES Act and EIP service plan, was migrated to our cloud-based infrastructure, enabling us to provide a work-from-home workforce and to seamlessly route specific calls to higher level agents at IRS contact centers.
Of course, vital government work continues amidst the global health crisis. Government of Alberta recently awarded MAXIMUS Canada Services the Enabling New Models of CARE or NMOC program to replace our old mainframe with a new flexible and configurable solution to better support new models of health care. This has an estimated total contract value of $75 million over an 81-month base and 5 1-year option periods. This is an important new client for MAXIMUS and the first large-sized Canadian jurisdiction to undertake this type of modernization of its provincial health insurance technical platform. This program will help reinforce MAXIMUS as a leader in digital transformation throughout Canada and a primary option for other large jurisdictions.
Turning stateside. The California Department of Health Care Services reawarded MAXIMUS their Optional Targeted Low-income Children Program, the state's Children's Health Insurance Program or CHIP funded Medicaid program for children from birth to age 19, who would have been eligible for the California Healthy Families program before it was merged into Medicaid. An important rebid for MAXIMUS, this is a 5-year base contract with 3 1-year options to renew for a total contract value of $136 million, if all options are exercised.
Moving on to new awards and pipeline as of June 30. For the third quarter of fiscal year 2020, signed awards were $1.466 billion of total contract value at June 30. Further, at June 30, there were another $672 million worth of contracts that have been awarded, but not yet signed.
Let's turn our attention to our pipeline of addressable sales opportunity. Our total contract value pipeline at June 30 was $28.9 billion compared to $29.2 billion reported in the second quarter of FY '20. Of our total pipeline of sales opportunities, 67.7% represents new work. As I mentioned in my opening remarks, regarding pipeline dynamics amid this global health pandemic, we are cautiously optimistic. However, I want to reiterate the difficulty in predicting the impact these events may have on erosion, timing on new work and simply getting some of our operations back to more of normal cadence.
As Rick mentioned, the new COVID-related work is temporary in nature, and it's difficult to predict how long some of this work will continue. It's also important to point out that some of this new work is backfilling the unfavorable impacts we are experiencing on some programs where volumes are lower due to COVID relief efforts. Our earned reputation as an effective and cost-efficient partner to government lends credence to our strength and success despite a challenging environment.
Lastly, I want to take a moment to discuss current events and our responsibility to be a leader through employee engagement and direct action. Our people are our business. They provide essential services, serving the front lines of support and working hand-in-hand with government customers. Their diverse backgrounds, experience and insight, enable us to represent the citizens and communities we serve, provide compassionate and empathetic service in a time of great uncertainty and continue to be transformational and impactful for clients and customers.
At the same time, many of our employees come from communities that have been disproportionately affected by the pandemic. Our commitment to the safety and well-being of all employees remains paramount. Diversity, equity and inclusion are central to our company identity. Empathy is a mainstay of our relationships and positively impacting and contributing to our communities is embedded in our mission.
In light of recent events, I'm reminded that we have an opportunity to further lead by example. MAXIMUS can and will do more. To start, we're looking inward and listening to our people. For instance, we recently held our first U.S. diversity, equity and inclusion town hall, where I was joined by our new Chief Human Resources Officer, Michelle Link, as part of our developing strategy to listen to employees and continue crucial discussions, that will inform and guide our ongoing efforts. Additionally, I was moved by our employees' record-breaking rates of participation and acts of solidarity, making it possible for us to donate more than $150,000 to the NAACP Legal Defense and Educational Fund. I look forward to sharing more about our ongoing efforts in the coming months.
Our government clients are facing hard choices in an increasingly challenging environment due to the global and uncontained health pandemic. And at the same time, people are looking to government to lead the way to recovery as we emerge from this crisis. As a result, MAXIMUS is well positioned during these unprecedented times. Our reputation for quality and accountable service earned over decades, combined with the investments we have made in transforming our delivery capabilities, underscores the resilience of our business model and positions us as a continued trusted partner to government and the people we serve.
Meanwhile, we will continue to execute upon our 3 strategic goals of digital transformation, clinical evolution and market expansion, the importance and value of which has been underscored in the face of this global pandemic. As Rick mentioned, our employees have worked tirelessly to help consumers navigate challenging circumstances and to continue to drive the business forward. The Board of Directors and I are extremely impressed by and deeply appreciative of our MAXIMUS team. Together, we will emerge more resilient cohesive and capable organization. And with that, we'll open up the line for Q&A. Operator?
[Operator Instructions] The first question comes from Dave Styblo.
Very comprehensive. I appreciate all that. And I certainly appreciate how challenging it is to give us an update forward-looking for all the uncertainty. That said, I'm wondering if you can help us understand how much of the revenue increase this year, the $200 million, was perhaps more temporary in nature or maybe even an aggregate for the full year, how much of the revenue is temporary in nature versus something that has more durability? Obviously, COVID has some positive impacts for higher unemployment for your job services, but then there's other things where, as you guys talked about, there's a few contracts that are short of terminator. So any way to quantify that as we're thinking about the bridge from this year to next year?
Yes. Dave, Rick will take that.
Yes. Dave, it's a good question. And I think -- and I talked and used a term COVID response type of work. It's coming in every day, and our estimates change. But I think it will be something in the $150 million to $200 million of revenue for this year.
The awards number that Bruce gave you is -- was comprehensive in that it goes past FY '21 year-end and into -- FY '20 year-end, goes into FY '21. So we will have some of this in both years. But that really is basically the level that we're talking about. But this work is coming in, RFPs are coming in every day, and we're bidding them every day. So I mean this is part of -- when I talk about the uncertainty and the variability that we face, this is a very dynamic situation. Does that help you?
It does. Sure. And I'm just trying to think, I think investors oftentimes are trying to understand when things do hopefully return to normal sooner than later, what does the earnings power look like? And what are some of the contracts that are under the most pressure right now? What's the rebound on those?
And I guess from my outside view, I think the HAAS contract might be the one that, that could be the biggest mover. Maybe you guys have a different view and could share that. But maybe at least on that one, how -- what is embedded in guidance this year for the earnings drag on that contract? And is there any early view on how that might progress to improving some face-to-face meetings in the U.K.? Or are we still in its whole stand still on that contract for now?
Well, Dave, that's a very complex question. So let me make sure I get them all, and Bruce will help me with some of that. So look, in my prepared remarks, I noted that there are positive and negative dynamics that we're facing as we go into FY '21. And as I said more than once, compared to our prior year experiences, we are facing a wider range of possible scenarios and much of this is COVID related. Look, the ultimate duration of the pandemic, let me give you an example. We're providing unemployment insurance assistance and contact tracing. We're sitting here asking ourselves how long is this going to last. And we're asking ourselves how much more work are we actually going to win in this area. There's a threat of worsening unfavorable pandemic-related impacts.
In my prepared remarks, I mentioned a significant drop in workers' compensation claims. I think also in my prepared remarks, I talked about states that are pausing renewals and allowing citizens to stay on the health benefit programs without being challenged as to their eligibility. So those are some of the core programs that we have that we would expect to return to normal volumes at some point. But we really can't predict when they will.
You can talk about student loans. I mean those things, there are people who are in default of their student loans, but they're not being challenged at this point, another example. So we really don't know what kind of budget challenges we're going to face from our customers. Our customers' tax receipts are under great pressure, and that sometimes can impact us with respect to how much work they can give us. I mean there is some discretionary work that makes sense for them to do. But if the budget isn't there, then they can't do that. There are risks of supply chain disruptions, including IT and personal protective equipment, and obviously, legislation and government policies.
The HAAS is a great question. We've wrestled with that. We gave you guidance for FY '20. And I think we've got a pretty good sense of what this next quarter is going to be, so through September 30. After that, it's more of a question mark in our mind. But Bruce, do you want to talk about HAAS a little bit?
Yes. To add a little more color, so obviously, for all these programs, it's going to be a function of the pace at which these economies can reopen, obviously, and the progression of the pandemic. And there's so much uncertainty around what the fall and winter might bring, it's difficult to speculate.
But when you think about HAAS, it's a program that's historically been delivered kind of 3/4 face-to-face, 1/4 paper based, and 0% basically telephonic or video based, right? And it's a program that's delivered through about 150 clinical locations, many of which could have narrow corridors and adjacent assessment rooms. We're obviously operating at any kind of volume and waiting rooms where people have to congregate where it's very difficult to operate at volume with respect to social distancing.
So I'm pleased that we've been able to work with our customers to think through alternate delivery models and actually move a number of investment types to telephonic-based assessments. And we've been piloting that for the first time ever in the program. Another historical constraint that we may have spoken to you about when we talk about video-based assessments was that historically, the networks into our assessment centers have not been sufficient to support a video assessment model. And so there's a kind of a complicated mix, if you will, between operating procedures, IT infrastructure, and then the third piece I'd make is policy that have to support a movement like this or a shift to more of a remote model. Now it could be an excellent model for this program because some of those vulnerable populations that are served through the HAAS program are the long-term stick, meaning it's difficult for them to often get into the location. So I think that we're on the cusp of reinventing the model a bit, but it's going to take some time. The technology will be there first, but the policy has to catch up as well. The final point I'd make with -- in that regard is that historically, final determinations of an outcome of an assessment could not be made as my understanding based on just a telephonic assessment for certain categories of individuals. So the policy has to be modified and then the operating model. And then obviously, the technology has to be in place. But I think that's the path towards resuming some level of volume in the program in combination with social distance, face to face assessments at the appropriate time.
Next question comes from Charlie Strauzer.
This is Brendan on for Charlie. Just looking at health and human services first, you see our model by probably $30 million, $40-ish million on top line. Is there any way you could talk about breakdown, I guess, [ reading ] versus your own expectations, what you thought for the quarter? How much was new COVID work, for contract tracing or other things versus just an expansion within current Medicaid work just because of the spike in unemployment, et cetera, more people looking for Medicaid?
Yes. You're talking about U.S. Health & Human Services. Yes, that COVID response work was about $35 million to $40 million in the quarter.
Okay. And then follow-up to that. What did you see with your Medicaid work? I know you did call out 1 customer who stopped doing renewals. So was there some push and pull there with Medicaid?
Let me just give you a little more color on that, Brendan, if I can. You may be aware that under the federal legislation, states were eligible for an increased match. We call it the Federal Matching Rate or FMAP rate of 6.2 points. And in order to do that, they had to suspend renewals. There were a number of conditions that had been met, but the suspension of renewals was one of them. It's not uncommon to some of the things we've seen historically, where when in exchange for enhanced funding, there's like a maintenance and other requirements, so you can't degrade the program in any way. So that was a string that was attached to the 6.2% increase in FMAP.
And so the question then is, okay, how long will that last, 6.2%? I think the 6.2% increase is presently in place through December 31 this year. There are some -- in some instances, it could be -- or scenarios, it could be extended. So that was clearly linked to federal policy, and it's the right thing to do, right? You want to keep as many people on the program as you can.
It also means that as we go through a period where folks transition from unemployment and the loss of employer-sponsored insurance into other types of health supports like Medicaid, we likely will see a period of relaxed eligibility rules, which could lead to backlogs in eligibility support requirements and ultimately, program integrity work down the road, way down the road as the economy recovers. So that's the color on that. And it was really just in one specific contract where that policy impacted the renewal volumes substantially.
The only other kind of Medicaid call I'd give you is, historically, our work in Medicaid is a very small component of total state Medicaid budgets, often less than 10% is spent on administration, right? And so as you well know, the money is in the benefits. And so states will pull a number of levers, and we saw this during the global financial crisis in response to that.
The first levers they'll turn to is the benefit packages. So maybe they'll look at prescription drug coverage, maybe they'll look at other benefit enhancements, like dental and vision and stuff like that, that they've added into programs. Then they also look at expanded populations that they've offered benefits through higher income levels. So some of the states that have richer Medicaid programs might cut back on coverage models or create waiting lists. And then, lastly, of course, states, there's been some talk about this may want to negotiate provider reimbursement rates, whether it's directly in a fee-for-service model or through their capitated arrangements with their MCOs. So I feel like, generally, the work that we do is kind of one of the last things they turn to. And as a consequence, we, like I said in my prepared remarks, are affected more by policy effects than necessarily kind of client negotiations for extreme changes in programs.
[Operator Instructions] We have a question from Richard Close.
Great. With respect to the Census, and I appreciate you giving the expected contribution through the remaining of the year, does that include the recent chatter this week in terms of possibly ending the Census count early? Just curious your thoughts there.
Yes. Richard, I'll take that. Well, there's been talk about, as you've noted, about having the Census complete one month earlier than was previously discussed. And we're in dialogue with our customer, and we've not been instructed at this time to make any kind of programmatic changes. And we'll follow their lead as that develops.
It's important to note also, though, that 2 other dynamics. One is that we don't handle the boots on the ground work, the door knocking efforts, what they call the enumeration work. So to that end, we could be asked actually to ramp up outbound calling and/or retain staff a little longer as we -- as they would push toward that revised deadline in order to ensure they get the participation rates that they're seeking to achieve.
Also, the second point I'd note is that it's a cost reimbursement contract. And so any modifications to our time lines that it could ultimately trigger through the WARN Act notices and severance for employees would be considered reimbursable costs. So at this point, it's too early to really say what the financial impact might be, and we'll continue to take guidance from our customer.
Okay. That's helpful. And Rick, just talking about the financial uncertainty with states that you just mentioned. With respect to continued work or new work. Thinking about cash flows and DSOs and whatnot, any thoughts there in terms of the financial uncertainty in the states? And potential impact to cash flows maybe longer term. I know you adjusted your expectations more this fiscal year. But obviously, there's a log jam on the federal side in terms of whether to give support to states. So just thoughts in and around that would be helpful.
Sure. One thing I do feel good about is our liquidity. As of today, our draws on our credit facility are $105 million, and that gives us a lot of liquidity. So if our states are struggling, I don't think that will impact ultimately our liquidity. Now you obviously saw our DSOs grow, and so they're getting a little slower in some of the payments.
I don't -- I think that the thing I look to and that makes me feel good is that most of what we do is deemed essential. And so they're going to have to use us for a great variety of the work that they do. Now obviously, some of the work is discretionary, as I indicated during a prior answer. So that will impact us going the other way. The Medicaid program is a program that is administered on a state-by-state basis. So I think it's going to get into some policy issues, as Bruce talked about. But in the long term, it's -- obviously, it's early days, but I think the fact that these are essential programs gives us some degree of insulation. Will our DSO continue to be higher? Yes. That's possible. But it's only $9 million to $10 million per day. If it grows and it's $100 million worse, that's obviously not a good answer. But the interest on that is not a devastating impact to us. So I do expect some slowness, but I do think that it's not going to affect our liquidity, which is ultimately what I think people should be most mindful of.
Is that all questions, Richard?
Well, one last one. In terms of the 3.5% organic growth, excluding, I guess, the Census contract, whatever the dynamics are there, was that compared to negative 0.5% in the immediately preceding quarter? Just I want to apples to apples.
Richard, we're going to file our Form 10-Q shortly after this call. There was an excellent table that is in the MD&A section that shows you exactly how we do that calculation. And it starts with the revenue in the comparable period. It shows you what the acquisitions and we do it by segment. It shows you what the acquired revenue is, it shows you what the currency impact is, and the plug is obviously the organic.
So I think that, that is a very -- that's something that we've done for several years now, but I think that will give you exactly how we calculated that number.
Next question comes from Donald Hooker.
Great. And I'll go off a little bit off script here. I don't think you guys talked about the November election. I know you've been asked this question in the past, but it's always good to revisit it. It's an important question. When you look at your portfolio of projects, I mean, how -- what is sort of -- what would you guess would be the percentage that are discretionary or administration specific if there were a change in President?
Donald, it's Bruce. Thanks for the question. And yes, we've actually thought about that very question, and not specifically offered percentages as much as maybe some guidance is the way to think about it. I mean, as Rick said, a very large percentage of the programs that we administer are entitlement programs. There are essential programs that trace back to very large pieces of legislation going back 40, 50 years and some more recently with the Affordable Care Act.
And that's -- we can take great comfort in that. There are other programs, I would say, probably more related to the IT services part of our business in the U.S. Federal area. That might be seen as more discretionary or priorities of existing administration, cabinet secretaries or undersecretaries, but that's a much smaller portion of our total revenue as a business.
So I thought I might just take a moment and talk about our thinking in the event of that Biden administration and walk through just a couple of points. We've -- since you opened the topic. We've always said that Democratic administrations tend to spend more and outsource less, and Republic administrations is kind of the opposite.
So generally, our sense is that social welfare and importantly, public health programs would likely see an increase in funding under a bid administration. So these are far from normal times. And there are a number of important macro issues to consider, such as what will the greatest priorities of that government be at that time? How will demand for accountability and government execution, shape the decision making? How will budget constraints, particularly at the state level, like we've talked about effect procurement decisions? And what role could the private sector have, therefore, as a partner in achieving those priorities in an accountable fashion?
We know that access to affordable health care is and remains a priority of the former Vice President, and he certainly advocated publicly to build on the Affordable Care Act and consider something like a public option as opposed to something like Medicare for all. So I see the former Vice President is being very pragmatic in this area. And like President Obama, we expect that he would have a view of leveraging the private sector to meet to help insurance coverage goals but probably not emphasize that. The Affordable Care Act created a number of opportunities for us at the federal level and the state level. And we think that the course informed that bid and health policy would take, obviously, it depends on a number of factors, but probably the most important 1 is the outcome of the Senate in November as well.
But if we think about what form that could take, some of the levers that might be pulled could include rolling back certain measures that were instituted during the current administration like winding down navigator programs, restricting funding for marketing and shortening open enrollment periods. Secondly, providing maybe more certainty to governors considering Medicaid expansion funding and enhanced federal funding as well as maybe continuing the CARES Act enhancement of the FMAP that I mentioned earlier and lastly, continuing the extraordinary investments in public health that we've seen over the past 6 months.
So I see that Biden administration probably being focused on public health, like we said, coverage expansion. And with all those factors taken together, we feel like we're in a solid position in the event that the election goes in favor of the former Vice President.
And maybe just -- yes -- maybe just hitting you back on that. Has there been any sense from you in anything that Biden had said publicly that he might roll back the OPM memo? I think there was some optimism over the long term that the Trump administration sort of is giving states more flexibility to outsource, I think. We talked about this prior calls, that memo. Has there been any commentary from the other side around the state of that? Or not?
No, no. The short answer is no. And I think the point I would make there is look, in these types of tough -- these kinds of tough budgets, it's obvious that kind of keeping as many of your costs variable as possible and not making long-term commitments to significantly enhance workforces to handle the kind of surge in demand that we're seeing across these programs is important. So that type of flexibility is critical. And don't forget, the OPM memo talks about giving governors the option, the flexibility to either continue kind of current course and speed or use the private sector partners. It's also worth noting that under the CARES Act, there was explicit language included to clarify that states could use private partners to help with unemployment, insurance, benefits administration. And in fact, to date, I think the total number of states is upwards of 33 with, I think, a recent count, 19 democratic states and 14 Republican states that have implemented unemployment insurance expansion contracts using private partners.
So my view is that our model is a model that really should enjoy bipartisan support because it's an effective model for the taxpayer and the citizens that are getting served.
Next question comes from Brendan Popson.
Just a quick follow-up. Looking at -- you gave some thoughts on FY '21. Could you just speak to the organic growth ex Census, kind of what your expectations are, given the color you guys provided?
Sure. It's Rick. Let me walk you through the baseline math that is in our thinking. I think if you take the midpoint of the FY '20 revenue guidance, that number would be $3.4 billion. If you normalize for the Census contract, which is expected to deliver $500 million of revenue in fiscal year '20 and less than $70 million of revenue in FY '21, you really have a baseline of $2.97 billion.
We are seeing some modest organic growth potential in FY '21. I said that our expectations as compared to the consensus was that we could beat that revenue number that was in that consensus. But you have to bear in mind that the next fiscal year will be significantly influenced by volumes and the cadence of opportunities and possible erosion that we have. We do know that we will have COVID-19-related work. We do note that, that is temporary. But I think we have expectations for modest growth next year.
Thanks, Brendan. Did you have another follow-up?
No. That's it.
Great. Thanks. Before we wrap up the call, I just want to thank everyone for their patience this morning and dealing with some of the technical difficulties that we had early on in the call. So thanks again for the support. And with that, that wraps up our call for today, and have a great day.
Ladies and gentlemen, this concludes today's conference. Thank you for participating. You all may now disconnect.