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Good morning. Welcome to Logitech's first video call to discuss our financial results for the fourth quarter and full year 2020. Joining us today, and sheltering in place as everyone else, are Bracken Darrell, our President and CEO; and Nate Olmstead, our CFO. During this call, we may make forward-looking statements, including with respect to future operating results under the safe harbor of the Securities Litigation Reform Act of 1995. We're making these statements based on our views as of today, May 12, 2020. Our actual results could differ materially, and we undertake no obligation to update or revise any of these statements. During today's call, we will discuss non-GAAP financial results. You can find a reconciliation between non-GAAP and GAAP measures as well as more information about our use of non-GAAP measures and factors that could impact our financial results in our press release, and our filing with the SEC, including our most recent annual report and subsequent filings. These materials as well as our prepared remarks and slides and a webcast of this call will be available at the Investor Relations page of our website, ir.logitech.com. We encourage you to review these materials carefully, unless noted otherwise, comparisons between periods are year-over-year and in constant currency. This call is being recorded and will be available for replay on our website. I will now turn the call over to Bracken. Bracken, your line is now open.
Thank you, Ben, and thanks all of you for joining us in the first video call we've had. After 8 years at Logitech, this is my 33rd analyst call, but given the exceptional moment, I'm going to start this one a little different from the other 32. On behalf of all of us at Logitech, I want to recognize several groups who deserve our attention in any discussion during this COVID-19 period. The medical professionals in the middle of this pandemic go to work every day knowing they have a much higher probability of contracting the deadly disease than we do. Banksy, the mysterious and famous graffiti artist in the U.K., some of you might know, recently painted a young boy who put down Batman and Superman toys and was holding a nurse up in the air as his new super hero. A friend of mine is a nurse, who's been in the front line for months, managing a nursing staff and performing as a nurse herself. She's experienced constant stress that one of her team might contract the disease in the fear of contracting it herself. Now 3 of her staff are sick, she's sick, too, all diagnosed with COVID-19. And their primary goal is to get through their days of being sick to get back into the hospital because there aren't enough nurses available. Real courage is putting yourself in harm's way for the sake of others. These medical professionals are courageous. And are indeed heroes. Teachers around the world changed their approach literally over a weekend. I came from a family of educators, including my mother who taught first grade, which is 7-year olds -- 6- and 7-year olds, for 35 years. So I have some understanding of what it's like to be a teacher, at least to be around one a lot. And I can't even imagine how one can connect with and teach 30 7-year olds or 8-year olds, or teenagers over a computer screen. Teachers didn't choose a profession that's remote. Teachers aren't adequately trained for remote teaching. The tools haven't been developed with them in mind. Distance teaching came as non-invited guest, and it's completely changed the educator’s jobs. Yet teachers around the world are evolving their approaches, experimenting and starting to make it work. My mom would be very proud of her peers. So many parents suddenly find themselves working at a kitchen table, that's half school room and half home office. I had a video call with a fellow CEO who has 2 very young children. She was exhausted. As she and her husband shoulder, not only new work from home realities, but also teach at home realities, simultaneously. Parents aren't trained for this. There are no rules for this, but she and a billion people around the world are learning to make it work. I could go on and on about the heroic efforts of medical professionals, teachers, distribution center and manufacturing workers, grocery store clerks, delivery drivers, and so many other essential workers who are risking their lives to keep ours more normal. And there's a lot more to say about the challenges so many people, including many of you have or many of you like my CEO friend, are also juggling the remote work reality with children at home. Others are overseeing aging parents at your home or worse, far away where you can't visit them in person. Many are sheltering at home completely alone. And perhaps now on this call, too many are now living with the anxiety of unemployment. Even if you feel frustrated, challenged, and even if you feel like you're failing at times, you're making it work. In these times, that's a heroic, too. So what can Logitech do to help with these new realities, even if it's just in their own little way? A lot. In this unprecedented, unpredictable and uncertain moment, Logitech, our little company, your little company, has never been more relevant. Before I get into what we do though, let me start with who's doing it, our people. The most important thing in our business. Our people are healthy. The health and safety of our people has always been our top priority and continues to be, and everyone is healthy right now. Our supply chain is also getting healthy. In January and February, as many of you know, our manufacturing sites as well as those of our suppliers came to a complete standstill, like so many others. Thanks to outstanding leadership and the dedication of our local teams, we've recovered very quickly from the shutdown of 3 straight weeks. It took us to the end of the quarter to get almost back to our old production levels. And now we're back at full throttle. We're in catch-up on some categories that's sold out during the late March time frame, but our supply chain is working well now. Our people are working pretty well from home too. Of course, like everyone else, most of our office workers suddenly became working full-time from home the second week in March. Our own culture is one based on intensive video calling, and we began 3 or 4 years ago, to sponsor work from anywhere week. First a day, and then a week to encourage companies like us to let their people start to work from home or at least try it. This has made the transition much easy for our people in the workfront than for many other companies. Of course, it still isn't perfect. But there are aspects that are actually better, the environmental impact, for example. And there are things we all miss. But our people are making it work. Our products have never been so relevant. Logitech's contribution -- just one second -- in these difficult times is that many of our products play a small but essential role in helping everyone stay engaged and connected, whether that's co-workers collaborating from home or teachers providing remote instruction to students, or kids playing and watching games and lose physical contact, the long-term secular trends that will drive sustainable growth in our 3 large businesses continue. While other companies are suffering drops and interest in their categories, this global crisis may have accelerated the trends underlying our big businesses. Companies are moving faster to adopt video-centered cultures. eSports and Gaming are becoming an even bigger part of our lives. And working from home, including creating and streaming content, for many of us, is settling in to stay. Companies are setting up business continuity plans that involve a more distributed workforce, and they need a desktop set up, including a mouse and a keyboard and more. Independent of the company's, employees are increasingly setting up their own personal home office, whether that's in a dedicated workspace or at their kitchen counter. A growing number of companies and employees are realizing that working from home can work, so to speak, and they will duplicate their office and then upgrade it as time goes on. We will see less business travel, more video and more virtual collaboration. eSports, whether it's Fortnite or e-racing tournaments, had record viewership as real live sports have been replaced by virtual sports for now. Such as NASCAR turning to virtual e-racing. Twitch set record highs in viewership, while Microsoft saw all-time record engagements for Xbox Live. Traditional sports will return, but the rise of eSports will continue to happen, perhaps even faster than I originally envisioned. Streaming, broadcast and content creation are increasingly becoming not only a form of entertainment, but also a source of income for more and more people. You must see this happening real-time on your Instagram, LinkedIn, YouTube and Facebook feeds. And of course, this global crisis has led an even greater focus on remote work and learning. Home offices are doubling at schools. And things won't pop back to the old way when this is over. Much of this is the new normal. More home office is to create and upgrade, more video everywhere, more gaming and more broadcasting. Those are exactly the secular trends we've built our future around. Logitech delivered another great year with. Fiscal year 2020 sales up 9% and operating income up 10%, we almost grew double digits again in spite of all the China tariffs headwinds, in spite of the negative currency, and in spite of the most recently COVID-19 supply constraints. Of course, as the shelters at home policies went into place, we saw a rare event acceleration immediately. One of the biggest beneficiaries that we have seen in the recent acceleration in work from home is our PC Peripherals category, which grew 6% in fiscal year 2020 to an all-time high. In Q4, PC Peripherals achieved double-digit growth. On top of that, our sell-through in the quarter was even stronger. Our highest gross product in PC Peripherals this past quarter was our webcams, which were up 34% with double-digit growth in all 3 regions. It shouldn't be a surprise that video is an essential part of many home office and remote learning setups. And with our lion's share of the webcam industry, we experienced a sudden spike in demand starting in March that led to supply constraints that we're working hard to alleviate this quarter. We haven't caught up yet. We see growth in the future for PC Peripherals at the double-digit -- will we see growth in the future for PC Peripherals at the double-digit sell-out rates we saw for Q4? Most likely not at double digits. But at the same time, the momentum toward remote work and distance learning will continue as we emerge from this crisis. More and more people will work permanently from home. And an even larger percentage have found that they're comfortable working at home at least part of the time. There's a lot -- that's a lot of home offices to establish. And as I said, a lot of them to upgrade later. Companies are already getting on this bandwagon of more work from home when it's over. Our Video Collaboration category also benefited from the same work from home trend, with fiscal 2020 sales up 43%. And with an acceleration, both sales and sell-through in Q4 totaled to 60%. As the world is transitioning to remote learning and work, we've seen a clear trend toward turning on video to connect to friends, coworkers, teachers, students, doctors and patients as we all practice social distancing. Video for work became essential. Video for social became a surprisingly good experience for a lot of people. While our Gaming sales grew 8% in fiscal 2020, sell-through grew in the 15% to 20% range. The gap was driven by supply constraints. Our Gaming sell-through growth was further accelerated in the month of April, as Gaming provided many families a sense of escape and a way to connect with friends. Even the World Health Organization teamed up with the gaming industry to recommend to people #PlayApartTogether. Tablet and Other accessories grew for a third straight year, up 7%. As Apple launched their latest iPad OS that bought track pads support to the iPad, we saw strong initial sales of our Combo Touch, a keyboard case with an integrated touch pad, as well as our newest Slim Folio Pro for the 11-inch and 13-inch iPad Pro. In addition, we delivered a second consecutive year of robust iPad keyboard sales into the education channel. I'm really excited about the potential for education, particularly as each child needs a computing device now. Mobile Speakers were down 2% for the full year, in line with our expectations and slightly outperforming the broader market. Though Mobile Speaker market has experienced a significant impact from COVID-19, as retailers brick-and-mortar stores around the world closed, the market itself fell strong double digits in the month of March and we expect further deterioration in the Bluetooth speaker market near term. We've always thought it's important to adjust the flexibility and speed to new market opportunities and away from markets no longer look promising. So we've reallocated some resources from Bluetooth speakers to several growth initiatives to accelerate their performance. Two other products that saw a major uptick in sell-through in March were headsets and Blue Microphones. Headset sell-through increased over 50%, while Blue more than doubled. With Blue's growth further accelerating in the month of April, as concerts, tours, music performance is canceled, many musicians started to live stream their performances online, and oftentimes, with the Blue Yeti mic. The Blue is also the voice of video bloggers, which are also on the rise. The bottom line is that the long-term trends that favor 85% or more of our business accelerated in March. Now let me turn the call over to Nate to walk you through our key financial metrics in the past year.
Thanks, Bracken. We finished a very good year with a very strong fourth quarter, and we head into our next fiscal year excited about the growth potential, but at the same time, realistic about the macro challenges we face. Our focus on operational execution and financial discipline remains constant and critical during these unusual times. This consistency was on display throughout fiscal '20, and we executed well, although I believe we can do even better. The short period between our Analyst and Investor Day on March 3 and the end of our quarter was particularly volatile with significant new global challenges as we closed out the quarter. Retail partners closed stores, logistics connections were disrupted and run rate processes needed to be quickly adapted to manage large swings in demand. And despite all of these challenges, we closed out another year of strong financial performance. As Bracken said, fiscal year 2020 sales were just shy of $3 billion, up 9% in constant currency at the very high end of our guidance. That's our fifth year in a row of nearly double-digit growth. We also delivered non-GAAP operating profit growth of 10% to $387 million, higher than the revised guidance that we provided at our March Analyst Day. And in fact, we also exceeded our original guidance of $375 million to $385 million. Our fiscal '20 gross margin reached a record 38.4%, up 60 basis points in spite of roughly 200 basis points of China tariff and currency headwinds. We're driving cost savings and efficiency improvements across all parts of our business from our own manufacturing plant, through our global supply chain and logistics network and in our go-to-market strategies. You've heard us talk about our transition to a more demand pull and marketing led business model. And this was particularly evident during Q4, where we reduced our price promotions and invested more into our marketing OpEx spend. You can expect us to continue this transition from push to pull demand generation over the next several years. On top of this, our gross margins also benefited from better product mix led by PC Peripherals, Video Collaboration and Gaming as well as profit improvement initiatives across several other categories. Our non-GAAP operating expenses increased 8% in fiscal '20 to $755 million or up 7% excluding Streamlabs. This demonstrates our continued discipline in driving operating leverage by balancing our spend with both top line growth and gross margin expansion, while continuing to invest to capture our most attractive growth opportunities. Our sales and marketing and R&D spend were up 8% and 9%, respectively, to support strong top line growth this year and in the future, while we keep our G&A spending flat for the year at a record low 2.7% of sales. In Q4 specifically, we reinvested the strong sales and gross profit dollar growth into various marketing initiatives into our Video Collaboration sales force and into multiple R&D projects to support future product introductions and innovations. The net result of these business dynamics and operating decisions was strong profit growth and operating margin expansion for both Q4 and fiscal '20. Now let me briefly talk about our cash flow. We delivered an all-time record cash flow from operations of $425 million for the full year, up significantly from $305 million in fiscal '19. In addition to strong earnings growth, our cash flow was helped by a 13-day decrease in our Q4 cash conversion cycle versus the prior year. The main drivers of this improvement were faster inventory turns and better collections performance. Working capital management is an emphasis across our company, and I'm pleased that we were able to achieve these strong results even while transforming our operations and supply chain to offset cost pressures from China tariffs. Looking forward, I would like to remind everyone that the first half is typically our lowest cash flow period of the year as we build inventory for the holiday season. And this upcoming first half will be further impacted by our need to replenish distribution center stock following the demand surge and supply constraints in Q4. Therefore, while I still expect our full year cash flow to approximately equal our full year non-GAAP operating income, our first half cash flow may be weaker than our normal seasonality. Before I make my final comments, I want to highlight three material but noncash and onetime items that impacted our GAAP results in Q4 and created a wider than normal spread between our GAAP and non-GAAP earnings. I won't go into each one in detail now, but we have more information about each item in our press release. First, we booked a $23 million GAAP expense as an estimate of the Streamlabs earnout and reflecting good growth in this business. This expense unfavorably impacted GAAP operating profit. Second, we recognized a $40 million gain in other income and expense due to the sale of our minority stake in Lifesize, a company we divested in 2016, but in which we retained a small investment. This gain increased GAAP net income. Finally, we recognized a $152 million income tax benefit related to the Q4 enactment of the Swiss tax reform. This also increased our GAAP net income. And I realize some of you may find these three items confusing, but let me just reiterate that they are all onetime and noncash events. In summary, we closed out a very good fiscal year in spite of the various cost headwinds and macro challenges that we had not anticipated when we started the year. And looking forward, our upcoming fiscal year has many unknowns as well, particularly around the depth of COVID-related macroeconomic declines and the pace of any recovery as well as logistics disruptions and cost increases or potential changes in customer purchasing behaviors. As one example, the cost of the incremental airfreight we will use in our first quarter of fiscal year 2021 to fulfill sell-out demand and replenish stock will negatively impact our Q1 gross and operating margins by 2 to 3 points versus the prior year. In fact, we have already spent nearly as much on airfreight in Q1 as we normally do in a full year, and we have factored this incremental cost into our profit guidance. But even though our margins may be temporarily pressured by logistics cost increases and we cannot be certain if the recent pace of sales growth will continue, we feel confident that our products and offerings, as Bracken said, are becoming even more relevant. And we believe this positions us well to deliver against both our FY '21 targets and longer-term objectives. With that, let me pass it back to Bracken.
Thank you, Nate. We just gave our outlook for fiscal year 2021 in March. And today, we're confirming sales growth of mid-single digits in constant currency and maintaining our non-GAAP operating income of $380 million to $400 million. No doubt, this is more stretching to guide to today than it was a month ago. But we feel that, as Nate said, that the strength of the trends in our favor should enable us to still deliver our original guidance. And with that, Nate and I are ready to take your questions.
Great. Thank you, guys. Let me queue up the questions. Alex, you are now open.
Congrats on a strong quarter. A couple of quick ones for me. First of all, just given that various countries and regions are coming out of lockdowns at varying rates, I wondered if you could share any color about what you've seen in the last 2 or 3 weeks. Any key learnings would be appreciated as we start to compare places like China versus other Asian economies, and for example, Europe and the U.S. And then secondly, obviously, video conferencing is going very strongly. And you've talked about the momentum that you see there. But investors, in some cases, are asking about the extent to which you could see new competition, maybe from start-ups or from larger tech companies. So I wonder to what extent you are seeing new entrants coming in there. To what extent you can protect your position and how you're factoring that into your guidance for this year and future years?
Let me start with your second question, Alex. I think I said this -- I think every time I get a question about competition, I've always said the same reaction. And I have that to your question right now. I think we're in competitive markets all the time. And with growth comes more competition. The stronger the growth, the more interest in the category. And I think growth makes you better. I think we would not have been the company we are without strong competition over time in all of our categories. So if we have, and surely we will have more competition in some of our video categories, it will require us to step it up in both innovation and go-to-market and cost. And we're certainly playing as if we're going to have that. But the most important thing for us is focus on the customer. And the better we do a job of understanding inside and out what makes the customer more effective, more efficient, more engaged, the better off we're going to be. And that's where we're putting 95% of our effort. So look, I'm optimistic in any scenario that we're going to have a great Video Collaboration business. In terms of the question you asked about how the world is opening up in different places, it's a little too early to say what there is to learn from that. I think we're all sort of experiencing this one small step at a time. And China certainly opened up fastest. Within that part of the world, Taiwan never closed. And I think we've learned a lot from our Hsinchu office where we never closed the office. We never sheltered in place. Within a few days of realizing what was happening, we pulled chairs out between people. We started taking temperatures as our people walked in the door, temperature -- checking temperatures when people walk in the door. And we realize that this is kind of a petri dish for us to reapply into the rest of the world. I think as China started to open up, we're seeing things return somewhat back to a more normalized level, and I expect that's going to happen now in Switzerland and parts of Europe and later in the U.S. and the rest of Asia. So I'd say, too early to say exactly what we can learn, but I'm an optimist, but I'm practical. I think it's going to take time. And as these things slowly open up, we'll reapply learnings from the different parts of the world to make sure that every successive step is more effective for us.
Yes. Maybe I'd add to that, Alex. It's really about adapting. Things that we're doing in our own lives, we're also doing in the company. As I mentioned, run rate processes having to adapt within our company. We've had to meet more frequently in some cases. It's about sharing those learnings and those insights. And many times, the countries are different for reasons. They may have different go-to-market models, more online versus offline, different logistics situations. So as Bracken said, it's a little bit early to make generalizations, but I think the key point is that we have to adapt and continue to learn and communicate internally about what we're seeing.
Tom your line is now open.
So I hope everyone is staying well. I want to take the opportunity to ask the question I get most often from investors. And that question is, when we think about your efforts in Video Collaboration and Gaming, what gives you confidence that we're not seeing a pull forward in demand for a onetime surge versus sustainability in both of those categories?
I guess it's a couple of things. One is that the long-term secular trends that are really happening have been happening in both Gaming and Video Collaboration are consistent and measured. And you could look at it 2 years ago and 3 years ago and last year and last and 2 months ago, this sudden hit that came in the month of March, feels very, very dramatic. But the truth is underneath that, the same set of decisions and interest that people had are what's driving that. Now if you step into each one of those categories, it's really interesting. So if you look into video, and you say, "Gosh, we had a big surge in demand. And so many people bought our webcams or tried to buy our webcams that couldn't." But if you do the math on how many people are now working from home and how many of those will continue to work from home on some level, either full-time or part of the time, it's a really a small fraction of the number of people that have actually adopted a webcam from us or a mouse or keyboard within the last month. So could there be some pull forward? Absolutely. Will there be a long-term trend to continue to bring those in and then to upgrade the ones they have? I really believe that. It remains to be seen how much of each of those is the case. On the Gaming front, I think Gaming is just a freight train that won't stop. And I think that -- I don't think we will see a really significant change in the gaming business until it's as big as conventional sports. And I think we'll have varying growth rates. Sometimes it'll be stronger then sometimes weaker, but gaming is here to stay, and the growth is, too.
Paul, your line is now open.
So in VC, you mentioned telemedicine, teachers, workers kind of setting up home offices in your prepared remarks kind of nice drivers. But can you help us better understand the decision to buy a VC solution kind of relative to a PC webcam for the home? Is that decision kind of being made at the enterprise level and distributed to employees? Are consumers kind of buying the products themselves? And then how do you see the VC kind of versus webcam purchase evolve over the course of the year as it kind of looks like work from home is here to stay for a while?
Yes. Thanks, Paul. First, I think the decision to buy a webcam for your home, whether it's done by the individual or done by the companies, is all over the place. I think we have companies that are ordering in bulk. We have individuals that are buying through all the different ways you can get virtual -- get equipment today, including call it reaching out to me personally, where they couldn't find one. So I think you've got a whole range of both things happening. And I guess you're going to have more and more people -- companies buying webcams to distribute to their workforce, as many of the banks that are on this call have done that actually. We're working on that right now. In terms of -- you mentioned it as a webcam versus VC. I don't think that's really what's happening. I think it's really webcams and VC equipment. The offices around the world are going to continue to video enable and in fact, I suspect that while we may have a lull in the action of installing equipment into offices just because people can't get in there or because they're preoccupied with all their team that's working from home, the truth is, once you get into this video world, you don't go back. So all those enclosed spaces that aren't video enable are going to need to be just like they were before. So I don't think it will be a choice of either/or, I think it will be and.
Okay. And then my follow-up is we're starting to see some firms kind of change channel strategy, reducing kind of retail footprint and then pushing more products to online channels, particularly on company websites. So I assume your online mix from both the website and e-commerce is probably up considerably. Is there any kind of change in future strategy to kind of possibly capture more gross margin upside on -- more shift to online sales over time?
Our online sales are relatively -- are actually quite a small percentage of our total sales, and we did see a significant increase as we -- as the last 6 weeks, 8 weeks have transpired. And I suspect that's going to stay higher. We really want to make sure that consumers can buy their products anywhere they want to, including directly from us. We don't like the idea of competing with our own channels, but we certainly want to make sure that our products are available, and we can offer sometimes a wider variety of products than some of our partners or e-tail and retail partners are. So we're going to keep investing in our own website just to make sure that people can do the right research. And that if they want to buy it directly from us, they can. And like our margin targets are achievable, and we're going to stay after them no matter where they're sold. I do think you're going to see an increase -- a permanent increase in e-tail now. That's probably not a surprise to anybody. How big that is? What percentage of it is? I don't know yet, but it's certainly increased a lot over the last 6 weeks.
Thanks. Michael, your line is now open.
Good to see you live. I have actually three short questions. The first one is, you talked about penetration of video equipment in meeting rooms and also at desks in general. My question is, how have your expectations as to how this penetration is going to develop in the next 2 to 3 years? How have those expectations changed over the last 2 months? I mean, by how much is it accelerating, if you have any way of sharing your thoughts on this? The second question will be...
Let me start to get to that question. Let me answer one at a time, or Nate and I'll answer them one at a time. How have our expectations changed? Let me start with what hasn't changed. It has -- what hasn't changed is our belief that video rooms, that video enablement will happen across almost all, if not all, in closed spaces around the world over time. Over the next 2 to 3 years, I think that, that's still going to happen at a very fast rate, so that -- the video equipment in the office side hasn't changed. You could have a lull in the action here as people are not in offices as much. But I imagine those video enablement of in closed spaces inside of companies is going to continue much the same rate as it was. What has changed is, I think more people are going to have video equipment at home. And so that's an added plus. I think that was happening anyway, but I think it's -- because of the -- what I mentioned in my opening, the kind of explosion of requirement of doing video to stay connected to your teammates and in your social life, has kind of pushed everyone forward in terms of getting on video. I mean, we -- this call, for example, is video today, and it wasn't last quarter, I think that's accelerating the need to have video equipment at home. And I think that is a change.
Okay. And then the other question was for Nate, maybe regarding the mix effect, on the gross margin. Can you quantify how much uplift you got from mix in the quarter to the gross margin?
It was the most powerful benefit we got in the quarter, Michael. As you saw, the growth was particularly strong in some of our higher-margin categories like Video Collaboration, like PC Peripherals. That and just the incremental volume we were driving, which, of course, gave us a little bit of operating leverage on some fixed costs that are up in manufacturing in places and logistics and things like that. So -- but mix was very powerful and positive for us in the quarter. It's actually been a nice story for us all year. You've seen how we've been able to manage through some of those -- the currency and tariff headwinds. And one of the big factors there has been mix as well for the whole year.
So it's probably more than 300, 400 basis points?
No, it wasn't that big. It wasn't that big. There's several factors in there, but mix in Q4, in particular, was the most positive one.
Here's Serge speaking from Crédit Suisse. I will have two or three questions. The first one is on...
Let's take it one at a time, Serge, so we make no mistake.
Yes. Yes, I think that's better. On the guidance. You are from mid single-digit guidance and Nate mentioned that you will have or will see much less promotion. This has been deductible so far from the top line. So I'm wondering how much of this less promotion is in this mid single-guidance, so that the organic growth, if you would like, is then only 1% to 2%. Or how should I understand this?
That's a good question, Serge, but I don't think that's the level of detail we probably need to get into when we think about the guidance. I mean, I would just say, overall, that's what we're driving our top line to grow at, and we have a number of levers on that: shipment volume, promotion, many, many things that would go into it. I think in general, we have been working towards being less aggressive on promotion and investing more in OpEx for some time, and we're going to continue to do that in the future. FY '21 is no exception to that. We're continuing to build the long-term strength of our brand through marketing investments. And again, one of the levers of that is -- for funding that is reduced promotions in our gross sales.
Okay. Got it. And the next one probably. You mentioned that some of the products has been sold out first. And secondly, we have seen high sell-through. So I'm wondering whether you will see a pent-up demand in Q1 still or even in Q2. How do you see that or this?
Yes. First of all, yes, we do have some products, webcams in particular, that are -- that sold out and then -- and we're playing catch up, kind of what we're shipping and selling right out. Is there a pent-up demand? Well, we did have a reduction in channel inventories in several places. And the question -- I'm not sure that we're going to let the channel inventories go back to where they were entirely. We're going to keep an eye on that. As we move more online, we may be able to reduce our channel inventories a little bit or we may need to. Maybe it's the prudent thing to do. We're going to keep an eye on that and see. I'm sure there is some pent-up demand that you're going to see in the early part, and we see in the early part of Q1. But how long it keeps playing out? We'll have to keep an eye.
Okay. Then probably the next one on net working capital. Why are the DSO still at such a high level? When I compare it to the past, it was half the size or half the days, it's still today. And the same is true for the DPO, sort of on a low level. Why are these DPOs not high or that you'll collect cash from your payables?
Yes. Let me take each of those. So on the DSO, you really should just compare to last year because in the prior years, we had different accounting treatment for how we've -- how we accounted for accounts receivable and some of the rebates that go into accounts receivable. So really, it's only a clean compare year-over-year. This was related to the 606 accounting changes that we implemented in FY '19. So actually, DSO came down 5 days, Q4-to-Q4 here in FY '20. We did a nice job on collections in Q4, which was one of the drivers of our strong operating cash flow for the year. On DPO, this is really just the math. I mean, you know how DPO is calculated. You've got a numerator and denominator. We had strong sales, so the denominator increased, cost of goods increased. And because of the supply constraints as well as just efforts to reduce our inventory levels, we were not able to replenish and make those purchases, which would have offset. So some of the reduction -- there's no change in our payment terms and things like that. This was all just the math and the linearity of the quarter.
But you agree that you still have a potential or a huge potential?
I think it's important to look at all 3 of those metrics together and really focus on cash conversion cycle because depending on how your quarter shakes out in terms of if you have strong sales out of the -- or strong sales at the end of the quarter versus the beginning of the quarter, you can see movements in each one of those metrics. But if you focus on cash conversion cycle, a lot of those -- those timing differences will offset each other.
Okay. And probably the last one. Given the circumstances, how is your short list look likely for M&A? Can you give us some flavor here?
We never really share too much of our M&A targets, but there are always targets out there. We're looking at things all the time, and we're looking at things now. And it's an interesting time to be doing it. As I said in the opening, we have a lot of cash -- or I didn't say, actually, I will now. We have a lot of cash. We have no debt. We are a great cash generator. And our top priority for cash is to look for smart accelerants or replacements for things we're doing internally in terms of M&A. So we're looking.
But let me ask...
I was actually dodging your question.
No, but I can imagine that some of the companies are running out of cash, and so they're happy that they get the new model or they need cash.
Ananda, your line is now open.
Hi, Ananda. I just sent you a private message that wasn't intended for you and end up, but don't -- luckily it wasn't anything personal.
Ananda, you're still on mute.
Ananda, you're still on mute here. You want to go somewhere else and come back to Ananda, Ben?
Yes. Let me come back to him. Okay. Andreas, your line is now open.
My question -- on the collection performance, which was good going forward. Do you envisage problems with some of your clients basically being cash constrained? And how do you protect and basically your accounts receivable? Are there special measures in place for that?
Yes. We watch that very closely in all environments, and I think even more so today. This is around having good relationships with those customers as well and being in frequent communication with them. So as I mentioned again earlier, some of our processes, we need to adapt a little bit. I mean, this is one where we have strong processes in place, but I think now the frequency with which we will review things and that we reach out to customers just accelerates a little bit just to make sure we're really on top of it. But thus far, we have not experienced any issues. And like I said, I expect us to manage that well.
Okay. Cool. Then on the airfreight and all these additional costs you've got to get the products out of China. I mean, when do you think will that be normalized these type of problems? Are you seeing already the shipments by ships and so forth are going normal? Or would you expect for a couple of months, these higher costs going on?
Yes. We're looking at all forms of logistics. I think what you're really seeing here is, of course, we had the 3-week kind of closure of our factory and of our partners’ factories, and so we knew that we were going to be having to chase supply and replenishment with some airfreight in Q1. But even since then, the rates have increased as well, as you probably know, across the industry for air cargo. So we're looking at all forms of transportation. I certainly see this lasting through Q1. We'll probably see some of this cost pressure into Q2 as well. And that's one of the things that we factored into our profit outlook for the year.
Yes. Remember the other side of airfreight is that they -- basically, when it comes to airfreight, the product goes underneath and the passengers are on the plane most of the time. And if there are no passenger on the plane and the fleet is not flying. You have lower capacity. And so we get that airfreight pay more. And I think you can imagine that airfreight is going to stay pretty high, I mean, for a while. I think it will come down over time, but they probably won't come down for a while.
I mean I think, kind of like the challenges that we've had in the past around tariffs and things, we're looking at a number of actions we can take to try to offset this, whether it's increasing capacity for certain products in the factories so that we can build up supply. Many, many measures that we'll take a look at.
Okay. And then maybe my last question then. On the inventory level, which is low, and you said they are some constraints for certain products. But are you confident that this inventory synergies are really filled then for the strong quarters going forward?
Yes. So the answer is, yes. I'm confident that we're going to be okay from an inventory standpoint. I think we're going to have to watch demand. And our job is to match demand and supply. Right now, supply has been tricky to call and demand has been tricky to deliver. And the good news is now the demand isn't this tricky to deliver because we're back in full production in all of our factories, and all of our supply teams are working well. So that side of it is fixed. Now it's the demand side. And any of there -- we're fulfilling the demand that -- for some of these products that really was super, super strong. As we get more predictability around that, I think we'll be able to both to be sure we have the right inventory and also drop the amount of express or airfreight and fast float that we're using now and bring that cost back down. So I think this will moderate over the next quarter and 2 and 3, probably over the next quarter. But let's see. Anybody noticed my Blue microphone. Are you impressed? It's actually in. I bet you all, everybody wants it. We'll take orders after the call.
Ananda, let's see if it's -- your line open. Ananda, we still, unfortunately, can't hear you.
You can also write your message on chat maybe, Ananda. And we'll go to someone else.
Asiya Merchant, your line is now open.
A couple of ones, maybe Bracken or Nate, demand visibility into the next couple of quarters, like which segments do you have strong conviction in? I know there's a secular trends you talked about, Bracken, that's impacting everything. But just even in the near term, meaning a couple of quarters out, what products do you have a lot of conviction in, in terms of getting to your mid single-digit growth rates for fiscal '21? And then on -- I can take -- if you can take my next question too. Gaming, it kind of decelerated on a year-on-year growth rate into this quarter versus the prior quarter. I know in the past, they were the tough compares with Fortnite, et cetera. But then as we head into now fiscal '21, what are some of the drivers that we should be looking at, especially with the new consoles coming on and I think they're backward compatible? And then I have a question for Nate just on the use of cash.
Okay. Let's jump on the visibility first. I don't want to be too boring here. I'm going to repeat myself. I think in terms of "visibility", I would say, really, these secular trends that are happening, don't look like they're going away. Whether it's gaming, video or streaming or just having your own desktop. So we feel like we have a pretty good view that all those secular trends are going to continue exactly how they're going to continue beyond the next month or 2, depends. I mean, there's going to be a range around it. Or when you look out over a full year, we feel like those trends are strong. They're going to continue even in a recessionary, a deeply recessionary environment. We're going to have a lot of drive into those -- all those categories. So that's why we feel confident confirming your guidance. In terms of the gaming space. I think the -- as you looked underneath this, the real sell-out gaming continue to be strong double digits, 15% to 20%. So we still -- things still look very good. If you -- you talked about the console refresh cycle that's coming in forward compatibility. So if I buy a product today is it going to be -- is it going to work on the new consoles? It looks like they will, but that may not be totally reflected in the console market right now. And probably it will take time for awareness to build and confidence to build among consumers. So I think that's one of the drivers for why headsets still haven't quite sold as much as we would have thought or we would have liked. But after the Fortnite effect was over, I think there is still a pause going on. The next reason, which is that, while we wait for the new consoles to come in, we're really going to work there. I think that will get cured over time. There's never been a forward compatibility before as far as I know. So there may be a little bit of a credibility question until we get a little closer into it, and there's more press around it. So we'll see. But I think overall, the gaming business continues to be a good and strong driver for us, and will be in the quarters and year ahead.
So let me just jump in. I don't think I've heard Bracken call himself boring. He's called me boring all the time.
Only when you wear your Mister Rogers sweater like you did...
I think -- I mean I think just to really reiterate what Bracken said, Asiya, when I look at investments, I'm looking for long-term trends. I'm looking for things that I have confidence they're going to provide a long term return. And I haven't changed my philosophy around any of those investment areas over the last couple of months. And like what Bracken said, if anything, they've only strengthened. So obviously, we're always -- I'm always focused on efficiency, always focused on cost and reinvesting our efficiency for growth. And I think in this environment, those bets have almost become clearer for me into where we need to drive our investments and drive the company. So really no change. That sounds a little more exciting than boring.
If I could -- can I throw in one more exciting question? And that's 5G, AR, VR. Obviously, these are some underlying trends that are -- 5G maybe more near-term as it comes to mobile devices, AR, VR, maybe a couple of years out or maybe a year out, especially given the new iPad launch by Apple that had some more interesting camera functionality. How are you guys thinking about that in terms of drivers for your own product portfolio?
Yes. 5G is really a difficult one to answer. I think 5G will probably be an accelerator for gaming as it becomes an alternative to WiFi. It will just give your shorter lag times and require you have less equipment and things. So I think that's really interesting. And you'll still need the equipment we make. In terms of VR and AR, we've been investing in VR and AR on the right kind of level for the last four years. And we want to be there in the early days of exploring how AR, especially, is going to develop with interfaces and the tools you use to manipulate the things you're using or you're building or you're creating or playing within AR. We've had -- I have to say, we've learned so much over the last few years with all the different approaches that are happening. And I'm quite optimistic about it, but I don't think it's going to happen overnight, so I wouldn't put it in your -- I wouldn't put it as a line in your spreadsheet for part of our growth for the next year or 2. But it's going to come eventually. And I think when it does, it will be -- we'll be there. We'll absolutely be there.
Jürgen, your line is now open.
Actually, you mentioned that certain products were sold out, and what impact did that have on pricing last quarter? Or is that to come now this quarter, next or this year? And then you mentioned the earn-out for Streamlabs. How significant is that business? Or was it in Q4? And what should we look at for this year?
Those are 2 interesting questions. I'll take them and then Nate, you can add to what I'd say. Yes, I'd say in terms of impact on pricing, we'd probably be a little less promotion than we normally would have, which is good. We don't really like to promote that much. As Nate indicated in his opening, we're shifting ourselves to a much -- to -- we're working on the shift to a more pull-oriented marketing approach, which is healthier long term, but those things don't happen overnight, and that's going to happen over the long term. We did have less promotion, especially in Q4. And I hope we can sustain that as we go forward. It's really the goal. But we will reinvest that back in the market and really build the brand and build demand. Do you want to take the second question, Nate?
Yes. On Streamlabs. So I think Bracken alluded to this, we've seen some nice increase in the demand for streaming products, whether it's the Blue microphone or things like Streamlabs as, again, musicians and others have been looking for ways to connect with their fans and with their communities. Streamlabs really, of course, was not material for us at all for the year. For the quarter, it added about 1 point of growth at the total company level. And again, the earn-out charge that we took in the quarter is just an indication that, that growth has improved from our outlook in the past quarter.
But I will say, I love Streamlabs for a couple of reasons. One, it's a really cool business. Yes -- first it's a really cool business. It's fun to be in the business of really enabling streamers to do what they're excited about, whether they're new ones who are just streaming to 10 people or they're big time ones, really making a living doing that, we sort everybody. And it's really -- I'm learning about it. It's a really cool business. The second thing I love about it, it's a pure service business. It's our -- really our first pure service business. So we're going to school on that, and we're trying to figure out how to reapply services back into the rest of our businesses. And we have projects in the works right now, as I said at the Analyst Investor Day, we try to do that over time. So that's really fun. And then the third thing is, I just love the team. There's such high energy there. They're located in 2 different places, and now they're located everywhere like yes, but the -- it's a great team of heavy software engineering and very creative, and they're always helped with new ideas, so super fun business. I hope you'll hear more about Streamlabs over time because it is -- it's been a really good one for us. I think it's really critical that we learn to play well in a service environment and that we build great software products as well as hardware.
And how big could it be, let's say, in 3, 4, 5 years out?
We're so hesitant to give answers like that. No need to do and then say -- rather than say it and do. I think it's -- but I think it's really exciting. And I don't know yet, but we'll be sure to tell you when we do.
Torsten, your line is now open.
Congratulations to dealing with the crisis well. To be honest, I have two questions -- a set of a question here. First, maybe on distribution. I saw that in your distribution, you seem to offset the decline in brick-and-mortar channels pretty well with a move to online. And now a few questions derived from this. I mean, has the switch created any new cluster risk exposures towards bigger platforms?
What do you mean cluster risk to bigger platform?
Amazon, for example. Being a big player already, a big channel for you. I'm basically thinking about your mid-term positioning as a player on those platforms, your capability to position your products as well, is that price as well because these platforms are big and the channel seems to be more consolidated to me than the brick-and-mortar channel and more sophisticated as well.
Yes. So let me answer that one quickly before you go to the next one that will keep us accelerate on the logic flow. Yes. So we've obviously got a lot more online this quarter, but this isn't new for us. We started this in China about 5 years ago when -- I don't know how many of you know this, but in China, the IT malls, as they were called, collapsed one day, not exactly one day, but close. And all that business moved online. And all the online business generated even more attention online. And suddenly, the China marketing from about 13% online to 70% online. And so we became really good at marketing and executing online businesses and we staff differently and Alibaba, did kind of the whole thing. So that's a thing that we learned, and we've actually been organizing ourselves internally unbeknownst to you because we don't really talk about this much to take that same model into the rest of the world. So we're better and better, I would say, at managing online customers like Amazon or the marketplace. So I feel really good about where we are. Their consolidation, is it good, bad and different? I would say there's still a lot -- I mean, they're still a relatively small part of our overall universe. But they're an open playing field, and we like that. We think we can win in a fair fight. So we like the growth of online sales. And I think we're going to do well in it.
Yes. Let me add. I think we're still well diversified in terms of our go-to-market channels. And there's strengths and weaknesses to each of them. But I think, as Bracken said, continuing to be a good partner with those customers. And there's some great things that you can do online that are harder to do are much more expensive to do in stores. So it's important for us to stay nimble and shift investments to capture those opportunities as they arise.
Okay, very clear. And maybe another one that really helps understanding, at least for me, to contextualize the situation around Video Collaboration. How do you see built-in video cameras? Many laptops, for example, are already equipped with when they are sold, right? I mean, look at me, I'm just calling in from my 2016 laptop, no additional equipment. I don't know how the quality is, of course, and video and stuff. But they can -- do you really need all this stuff? I mean, how big is this unmet demand really?
Yes. There's a couple of things. So first, you do get a higher quality video experience. I'm using one of our video cameras, and I hope I look okay. But it really -- you really can't do a side-by-side comparison for most built-in laptops. You'll see a significant difference. So you do get a higher quality picture. You look better. And why is that? It's because a lot of the -- there -- I won't even go into why. But the bottom line is that's usually the case. The second thing is, if you -- once you get a -- once your desk is kind of established, you usually -- if you have a laptop, your laptop is kind of built-in here, and then you've got a screen up there. Well, you end up looking either up like this, which is kind of weird, or you're constantly going back and forth. So once you're in there, your screen -- a lot of screens don't have built-in video cameras. So there's a need for webcams. And I think it was going to be for webcams over the long-term for all the dynamics -- all the regions of the dynamics that this business has always generated a need for webcams. But there will be all kinds of people -- all kinds of different solutions. And today, we've got a really nice position in all of them, and we have a lot of scale, and we keep -- we'll be investing.
And Torsten, I would say, too, I think there's room for both solutions. I don't have to use my external webcam exclusively, just like I don't need to use my laptop webcam exclusively. And as Bracken said, I think as you set up a home office, maybe you've got a monitor because you're working at your desk for more than just 20 minutes doing e-mail, it's definitely a better experience to have that external webcam.
We're obviously pro webcams.
Thank you, Bracken. I think that ends all the Q&A for this call.
Okay. Well, I'm going to, in this rare moment, I'm actually going to say a few things here to close. So I hope it doesn't cut right away. We have never been -- Logitech's never been so integral to what matters, whether it's doctors and patients or students and teachers or gamers to each other or creators to their audiences, it's exciting to be playing this role right now. There's so many people who need us and need help. These are exceptional times, and we have exceptional opportunities. The late Andy Grove of Intel thing, he was the very kind CEO of Intel for many years, has a quote says, "In a crisis the weak fail, the good survive and the great improves." And I can assure you, we're going to improve. We've had 5 years of nearly double-digit growth or better. We're worth 8x more today than we were 8 years ago. We're the leader or among the leading to you, in virtually every category we're in, and we're going to enter more as we further exploit the growth in these categories. I have never been as energized as I am now. Even if it's a dark macro period, now the light has turned brightly on in Logitech. We can help so many people now in so many different ways. So stay tuned, it's going to be an exciting year. It's a dark period, but I think we can really do a lot of good here. Thanks a lot for joining our first video call. Sorry for the glitches. We'll get better, I promise, like we are in everything we do. See you guys.