Fix common website issues

If a page doesn’t load or looks wrong, try these steps first. They solve most problems.

Steps to try

• Reload the page.
• Clear your browser’s cache and cookies. Old saved data can break how pages load or display.
• Open the site in a private window. If it works there, an extension or saved data is causing the problem.
• Turn off browser extensions, especially ad blockers, and reload the page.
• Update your browser. Older versions may not support everything the site uses.
• Restart your browser. Close it completely and open it again.
• Check your connection. If other sites are slow too, the problem is likely your network.

Still not working?

Contact us and tell us:

• what you were trying to do, and on which page
• any error message you saw
• your browser and device
• what you have already tried