What to do if a payment is declined

If your payment was declined, these checks usually solve the problem.

What to check

• Card details. Check the card number, expiry date and security code (CVV).
• Expiry. Make sure the card hasn’t expired.
• Funds. Make sure there is enough money on the account or enough credit limit.
• Your bank. Banks sometimes block payments as a fraud precaution or because of card limits. Ask your bank why the payment was declined and how to allow it.
• Another payment method. Try a different card, or PayPal where it is available. If that works, the problem is with the first card.

If a renewal payment failed

Update your card in Settings › Subscription with Update Payment Details. How to update your payment method

Still declined? Contact us and tell us when you tried to pay.