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General Insurance Corporation of India
NSE:GICRE

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General Insurance Corporation of India
NSE:GICRE
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Price: 341.1 INR -0.84% Market Closed
Updated: May 21, 2024

Earnings Call Transcript

Earnings Call Transcript
2023-Q4

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Operator

Ladies and gentlemen, good day, and welcome to General Insurance Corporation of India Earnings Conference Call. [Operator Instructions] Please note that this conference is being recorded.

I now hand the conference over to Mr. Binay Sarda from Ernst & Young. Thank you, and over to you.

B
Binay Sarda

Thanks, Mitchell. Good morning to all the participants on the call, and thanks for joining this Q4 FY '23 earnings call for General Insurance Corporation of India.

Please note that we have mailed out the press release to everyone, and you can also see the results on our website as well as it has been uploaded on the stock exchange. In case, if you have not received the same, you can write to us, and we'll be happy to send it over to you.

Before we proceed with the call, let me remind you that the discussion may contain forward-looking statements that may involve known or unknown risks, uncertainties and other factors. It must be viewed in conjunction with our businesses that could cause future result performance or achievement to differ significantly from what is implied by such forward-looking statements. To take us through the results of this quarter and answer our questions, we have with us the management of GIC represented by Mr. Devesh Srivastava, Chairman and Managing Director; and other top members of the management. We'll be starting the call with a brief overview of the quarter 1 part, and we'll follow it up with a Q&A session. With that said, I now hand over the call to Mr. Devesh Srivastava. Over to you, sir.

D
Devesh Srivastava
executive

Good morning, everyone. I'm pleased to announce the financial performance for the quarter ended March 31, 2023. Over the past year, our unwavering commitment to refining our underwriting practices has been instrumental in driving a significant improvement in our combined ratio positioning us for enhanced profitability and sustained growth.

Moreover, the hardening cycle has helped us in our endeavor to enhance our performance at the underwriting level. Our goal has always been to maintain a healthy combined ratio, and I'm proud to say that our efforts are paying off. Our relentless pursuit of excellence, coupled with strategic initiatives and a prudent approach has resulted in a significant improvement in our overall performance, positioning us for a promising future and a better outlook. Let me now take you through some of the key highlights of the financial performance. The gross premium income of the company was INR 7,369.74 crores for Q4 FY '23 as compared to INR 10,303.81 crores for Q4 FY '22.

The investment income increased to INR 2,897.21 crores in Q4 FY '23, as compared to INR 2,826.59 crores in Q4 FY '22. Incurred claims ratio declined to 73.7% in Q4 FY '23 as compared to 96.9% during the last quarter. This is significant.

Combined ratio in Q4 FY '23 declined to 89.16% versus 116.21% during the last quarter. The adjusted combined ratio, by taking into consideration the policyholders' investment income, works out to 86.95% in for FY '23 as compared to 93.11% in FY '22. Profit before tax increased to INR 3,004.26 crores in Q4 FY '23 and as against INR 3,614.05 crores in Q4 FY '22. And profit after tax increased to INR 2,563.84 crores in Q4 FY '23 compared to INR 1,794.68 crores in Q4 FY '22.

Solvency ratio stood at 2.61 as on 31st March 2023 as compared to 1.96 as on 31st December 2022. Net worth of the company, without fair value change account, increased to INR 32,356.08 crores on 31st March '23 as against INR 24,439.72 crores as on March 31, 2022. Net worth of the company, including fair value change account, increased to INR 61,700.11 crores as on 31st March '23 as again INR 55,657.73 crores as on 31st March 2022. On the premium breakup, domestic premium for FY '23 is INR 25,384.50 crores, and the international is INR 11,207.09 crores. The percentage split is domestic 69% and international 31%. There is a small degrowth in the domestic premium by 9%, while the international book has decreased by 26%. We continue to work tirelessly towards a well thought-out strategy to get as close to 100% combined on an annual basis in the shortest possible time. And we are seeing our efforts paying dividends.

It has been our relentless focus to make our portfolio healthier and emerge as much a better and profitable reinsurer over the long term. We are actively monitoring the competitive dynamics in the domestic and international market, and accordingly formulating our response on a continuous basis. We remain optimistic and are fairly confident of improved performance going forward. Having given the highlights, we will now open the floor for questions. Thank you.

Operator

[Operator Instructions] We have the first question from the line of Sri Gopal Agarwal from Aagman Advisory LLP.

U
Unknown Analyst

This is Gopal Agarwal form Aagman Advisory. Sir, just wanted to know what has led to the improvement in combined ratio on the domestic brands? And can we expect the improvement in combined ratio to continue in the coming quarters?

D
Devesh Srivastava
executive

Mr. Agarwal, the whole process is what we have always been stating that we are trying to make our portfolio healthier, the underlying portfolio of our operations. Domestic being something that we are so well entrenched in the Indian market was the first one we tackled because that is within reach, and it's much easier as compared to the international one, which has larger dynamics to cater to. So in the domestic portfolio, we started looking at those treaties, which were not doing well, and we started pruning it or alternatively, we started putting in conditions which are the usual tools of a reinsurer to make a portfolio healthier that could include a decrease in commissions or putting in a loss corridor and so on and so forth for giving a sliding scale commission.

So these are things that we put into our treaties. Simultaneously, we also grew our facultative book, which is hugely profitable for us. So both these factors put together ensure that the domestic book started looking much pinker in health and the numbers are now reflecting exactly that effort coming to fruition.

The international book is a bit trickier and also the fact that there have been a lot of incidences, hurricanes and sorts in the international, including the Turkey earthquake, so which has -- I mean the international book is still something that we are looking at very closely. But having set the trend over the last 3 years, that is the trend we are going to continue even in future. There's going to be -- I mean nothing that's going to change this path that we have chosen for ourselves.

U
Unknown Analyst

Okay. Sir, just one more thing. Any strategic initiatives which you are taking to address this issue related to international business?

D
Devesh Srivastava
executive

No, Mr. Agarwal. It is just a question of finding your right sweet spots and then going ahead with that. We are now modeling all the data that comes our way. We are looking at our pricing tools, giving an indicative rate. And anything and everything that we can do is what we are now doing, while shedding business that was not making sense to us. There are a lot of things that we were possibly continuing for the sake of our relationship or maybe that baggage that we had over the years. But then we are now forward-looking and are now making only decisions of taking treaties to our book, which are making a profit for us in the long run or which have the hope of giving us a return in the year that we are writing it for.

Operator

The next question is from the line of Anirudh Agarwal from Valuequest Investment Advisors.

A
Anirudh Agarwal
analyst

Congratulations on a good set of results. I think some of the strategic initiatives are finally paying off. So congrats on that. My first question was on the international book. So how much was the final weighted average price increase that we got in this cycle?

D
Devesh Srivastava
executive

Mr. Agarwal, I'll request Mr. Hitesh Joshi, who is the General Manager looking after reinsurance to answer that.

H
Hitesh Joshi
executive

I think this matter of international book getting better price increase was discussed at the last earnings call. And the answer was that it depends on the geography and the peril. I think, if I remember correctly, it ranges between something like 20%, 30% to something like 100%, say, exclusives in Florida attracted even more than 100%. So that is a thing which we have been repeatedly saying that reinsurance market today is far more nuanced and far more segmented as compared to a broadbrush approach, which used to be a thing in terms of the market trends a few years back. So every country and within that country perils and within the -- alongside this country and peril, individual contracts, whether the contract has run well in terms of the surplus generated to the reinsurers or not. I mean this -- every single contract gets its own individual treatment. So the entire market is far more segmented and nuanced. I hope it answers your question.

A
Anirudh Agarwal
analyst

It does. I think two things. One is, okay, so ideally should we expect that all things remaining the same with this kind of price increase that we've seen, there should be substantial reduction in combined ratio in the international book also going ahead? .

H
Hitesh Joshi
executive

Of course.

A
Anirudh Agarwal
analyst

But can I take it as if we are at 137% combined ratio right now in international book, if broadly the level of losses remain similar, then it can come up by 25%, 30% next year, right? That's my understanding.

H
Hitesh Joshi
executive

I would not like to put a figure of 25%. But whatever is the price hardening will definitely get reflected, and it should be a significant improvement over the current year performance because whatever is booked during January will pan out during next 2 years.

A
Anirudh Agarwal
analyst

Understood. On the domestic book, so all the insurers have basically been talking about the hardening on the domestic side as whether it is in terms of commission reduction or price increase. So could you talk a little bit about that in the April cycle how much impact have we seen on pricing and commission reduction on domestic?

H
Hitesh Joshi
executive

So essentially, domestic market is also exposed to the same reinsurance global market trends. It cannot remain isolated. There can be a degree of -- some difference in terms of degrees. So whatever happened globally also happened in Indian market. As far as GIC book is concerned, we have got risk-adjusted rate change of around 35% on our non-proportional book. And on a proportional book, we would like to put our risk-adjusted rate improvement of something like 15%.

A
Anirudh Agarwal
analyst

Understood. So what is the split between the proportional versus nonproportional on domestic pipeline?

H
Hitesh Joshi
executive

Proportional would be around 85% and nonproportional would be around 7% to 8%. The balance 6% to 8% being facultative.

A
Anirudh Agarwal
analyst

Understood. And this hardening cycle that you're seeing, that is expected to continue, right, even as we go ahead, given where we are in the cycle right now?

H
Hitesh Joshi
executive

Among the reinsurance professionals, the consensus is that it will broadly continue for next 2 years.

A
Anirudh Agarwal
analyst

Understood. And one question on the solvency. So now our solvency looks quite healthy. And two questions related to that. Given that the solvency is now healthy, is it possible that we will see a credit rating change anytime soon? And what is the criteria that credit rating agencies usually apply for a change? And second question related to that would be on the dividend front. So given that we have healthy solvency, we have very high -- our EPS is almost INR 40, but we have paid out only INR 7. So what would be the dividend strategy going ahead? Can that be materially higher in future years?

D
Devesh Srivastava
executive

Mr. Agarwal, as far as solvency goes, yes, that was considered, all the care taken of improving our solvency, which we have accomplished. And if you would see the quarter-on-quarter results, you will see how it has actually inched upwards and moved north to where it stands today. But unfortunately or fortunately, it depends how you take it. Rating agencies don't take solvency as the sole parameter. There are many other factors that go into the rating of a company, which is pretty standard. For example, for us, it is A.M. Best and they have their own BCAR score that they say best score -- I mean what is the full form? Best's Capital Adequacy Ratio. So that is what they base their own solvency -- sorry, their rating assessment on, which has many, many factors going into it. But almost -- of course, they have been noticing all the good things that GIC has been doing, not only in the last year but in the previous years as well. And I'm sure that will stand us in good stead when they come to review our performance sometime in the next couple of months. We are waiting for their arrival. So let's see, we will be showcasing whatever we have done, and I'm sure that they will take it on board as to what we have because the numbers will speak for themselves. Now about the second point you said regarding dividend. Now you see there is a standard dividend policy. But you see -- I mean, there are a lot of factors that go into declaring of a dividend. You can obviously play to the gallery, but the point is that do we really need to also not consider feathering our own balance sheet with all the cat that is happening around the world, the way climate change is affecting us. And therefore, for an insurer or a reinsurer, which are the final risk takers, it's important to have a healthy balance sheet, and therefore, you must plowback the profits you may. That is the long-term sustainability that we believe in, and that is the course that we are pursuing.

A
Anirudh Agarwal
analyst

Right. So on the dividend front, I mean, we are now at a solvency of 2.6x, right, correct me if I'm wrong, but it's quite sufficient. So from next year onwards, the question was that can we increase the payout ratio to at least 35%, 40%, if it's not more from 20% today.

D
Devesh Srivastava
executive

So Mr. Agarwal, those are -- I mean, these are factors that you will consider when you come to that bridge and cross it them. But the important point being also that you now have IFRS coming your way, now you have risk-based capital coming your way. So it's always good to prepare in advance. That is the thought process because as a reinsurer, you must always look 2 years, 3 years forward. It's not quite a day-to-day operation.

A
Anirudh Agarwal
analyst

Right, right. Okay. And risk-based solvency, if it is implemented, could you just explain how that would impact our solvency ratio, how calculations are different from what it is today?

D
Devesh Srivastava
executive

Mr. Agarwal, that will be a long -- wrong thing for me to tell you. But very gently put right now, the regulator says that your solvency assets to liability ratio should be 1.5 at the least. When you have a risk-based solvency, then you will be assessing each transaction or each risk that you take on to your books from day 1 as to where is it going to land you into. And then you have the capital allocated to that accordingly. So each transaction will have a capital associated and you'll have to budget that in your books accordingly. This is much like what the Solvency II norms are in the West. It's going to be much the same.

A
Anirudh Agarwal
analyst

Understood. Understood. Okay. On the final question on the investment book side. So this investment income that we've delivered in the current year should be sustainable going ahead, right? And with the hardening of interest rates, how would that should sustain or only grow from your -- if my understanding is right?

D
Devesh Srivastava
executive

Mr. Agarwal, I'll request our CIO, Mrs. Radhika to take that question, please.

R
Radhika Ravishekhar
executive

This is Radhika Ravishekhar, the CIO. So can you just slightly repeat your query?

A
Anirudh Agarwal
analyst

Yes. I was seeing on the investment income that you've delivered for this year, with the hardening of yields in the market, the investment income should only grow, right, as the book keeps getting repriced on the investment side?

R
Radhika Ravishekhar
executive

For the current year, the yields have literally gone up because of the hardening of the interest rates. But going forward, we also don't feel that RBI will be -- continuously there will be a rate hike anywhere.

A
Anirudh Agarwal
analyst

And what will be the modified duration of the book, if you can share?

R
Radhika Ravishekhar
executive

About 5 to 7 years is the maximum maturity that we are holding.

Operator

The next question is from the line of Arjun from Spark.

A
Arjun N.
analyst

Sir, domestic, if you can give an idea on how the domestic rates have been, whether there is a hardening of domestic rates. Will it be negated by the pricing going below IIB burning cost. Some of the primary insurers have mentioned that fire, there is some kind of price correction that is happening. So what would be the impact on that?

H
Hitesh Joshi
executive

The price correction at the top end is expected to be kept at around 15% on the FLEXA coverage, which is a basic fire cover. In the premium for fire, there is an element of HDFI, which is flood aspect of the cover where there is a correction of price by around 25%. On an overall basis, for the fire class, the premium is expected to dip by 6% to 10% by various estimates and depending on the strategy of a particular insurer. So in response to this, we have tweaked the terms on our proportional side, nonproportional side, we have introduced loss corridors. So we believe that risk-adjusted basis, as I said earlier, we are better off by something like 15% on proportional and 35% on nonproportional.

A
Arjun N.
analyst

Okay. Sir, our ROEs and combined ratio focus has played out really well. If you can help us get an idea on the growth targets if you have any for FY '24 and '25, what that would be?

D
Devesh Srivastava
executive

Arjun, we have worked an internal strategy. I think with the correction that we have been making, which has almost come to a conclusion, we have reached an inflection point and now we will see profitability with growth. So that is something we are charting for ourselves. And see, for a reinsurer, I have always been emphasizing, growth is something that you can double your premium in the next 3 months. But then with doubling of premium will come tripling of the losses, would you really want that? So it's a call you have to take. Now that we are stable and we have set our own processes in place, this is the time when now we look forward for profitability with growth. That will be the mantra.

A
Arjun N.
analyst

Okay. Sir, you have had a greater tenure last 4 years. Just a question, is there any cap on your tenure or when -- on your tenure, if you can give some clarity.

D
Devesh Srivastava
executive

Yes, sure. So I mean your tenure is co-terminus with the day you turn 60, the last day of the month in which you turn 60, which will happen in my case on the 30th of September this year. But the process has already started and soon we should be having a new man come in, who will be -- so I can hold his hand or her hand and take it forward.

A
Arjun N.
analyst

Okay, great. Sir, just a question on obligatory business last April, I believe, they reduced it to 4 percentage. Is there anything you're expecting this year as well, whether there will be a relook taken on that mandatory ceding proportion?

D
Devesh Srivastava
executive

Arjun for '23-'24, it has already been mandated at 4%. So these changes, they can only happen in '24-'25 now, which is still a way off. And the way things -- the thought processes are that I think status quo would be -- I mean, let's see how it pans out.

A
Arjun N.
analyst

Okay. Great. Sir, one last question from my side. With respect to overseas combined ratio, ideally, we can compare ourselves with the overseas reinsurer's P&C combined ratios. So they have seen 95, 97 percentage or 92 percentage in the last 1 year as well as 1Q '23. But where the difference arises comparing a global peer in the foreign book and our book. Is it product mix or geography mix? And within foreign book also, even if catastrophe losses were to be the spoiler, but I see our motor combined ratio being very high. Is that any -- that is also because of catastrophe kind of events that happened or anything specific? Just wanted to understand that foreign book part a bit better.

D
Devesh Srivastava
executive

Arjun, see, the last 4, 5 years have been bad for reinsurers as a whole. That is why the price hardening trend that you are seeing now. That is one of the major factors that has led to this price hardening that we are witnessing in the market. So globally, reinsurers have had a hit, there have been a lot of cat events, and we are not alone in the business because we have also a subscription market. We have also, therefore, done badly as far as the foreign book is concerned. But yes, there is ample scope for improvement when you basically try to meander your way through the various proposals that come to you and choose the ones that you feel with the expertise that you have built up, that yes, this is going to give me a profit or at least breakeven by the end of the term. And therein lies the, I mean, worth of an underwriter. So we are now pursuing that chart. But coming forward -- I mean coming to your next question about motor, yes, motor, there were a couple of contracts that we had written, which proved to be costly to us. But those have now been discontinued. And going forward, I mean once they play out, the trend should be much, much improved in our foreign book as well.

Operator

[Operator Instructions] The next question is from the line of Kailash Baheti from an individual investor.

U
Unknown Attendee

Congratulations to the entire management team on excellent progress on all parameters and the shareholder wealth creation centric approach. I think cash reserve creation is also a great conservative step. And once again, congratulations on such forward thinking mindset. Such things, I'm sure, will bring shareholder delight sooner than later. My questions are now that there has been significant reduction in the premium written, will our investment book continue to grow? That's my first question.

D
Devesh Srivastava
executive

You want that answer first? Are you going to -- okay, fine. We'll answer that first.

J
Jayashree Ranade
executive

Kailash, this is Jayashree Ranade, CFO. Sir, you would have seen that our investment kitty, which means funds, has quite well. There is a good return on investment which we generate. However, premium is reduced, yes, that can be seen. But with that, the claims payments are also controlled. So in a nutshell, I mean, in a summarized way, overall outgo from the operations and overall income from the operations is more or less having the similar impact on our cash flows. And due to that, we expect that our investment book will still grow coming -- going forward. So there won't be much of an impact because the moment we -- I mean that mechanism will work this way.

D
Devesh Srivastava
executive

Mr. Baheti, if I can just add to what the CFO ma'am just said. See, the whole emphasis was on improving your own operations efficiency. The moment that happens -- earlier, the trend has been that your investment income would be subsidizing your operations cost. The call that we took was that the investment income should be the icing on the cake, not be the cake itself.

And with that, as your cash flow goes less and less towards payment of claim because you're writing a much healthier book, you have so much more cash available with the investment department to churn. And with the blended rate of return being so good, that trend will continue.

U
Unknown Attendee

Great to hear. On the point of revision in rating, I think most of the parameters have now fallen in place, perhaps growth is the only one which would be lagging or there are others on which also you -- the team is working?

D
Devesh Srivastava
executive

Mr. Baheti, as I just said earlier, that growth is not really a criteria for a reinsurer. It's very easy for me to double my premium not even in the next 2 months. I can do it in 1 month itself. But then with doubling of premium comes tripling with the losses. Would you really want that as an investor?

So that is -- I mean that may be a small criteria, but it doesn't play such an earth shaking thought process for the rating agencies. There are many other aspects that is concerned. I think we have ticked in quite a few boxes and with aplomb. So that should be very well received by being rating agency.

U
Unknown Attendee

Understand. Obviously, the investor will not like that. As we pursue growth, the underwriting standards are in any way compromised. That would be the last thing we will think because that has already in past played havoc. My last question is on the brand building. And last time I had suggested that the investor presentation document should have significantly more details. And I mentioned about some private sector banks or even international insurance -- private sector insurers or even international insurers giving lot of details. And secondly, releasing the document before the investor con call. These are the things which improve the confidence of investors. Any thought on that?

D
Devesh Srivastava
executive

Mr. Baheti, yes, we are in the process of doing that as well. We're trying to be -- see, transparency has never been an issue because our balance sheet is placed before the Parliament of India. So every figure there is under a huge amount of scrutiny and has put the test of time. So transparency is never the issue. Possibly, the way we package what we are doing may require some more bells and whistles, which we will be doing.

U
Unknown Attendee

Exactly. That was my meaning. When I say transparency is how much you are able to communicate and not for a moment doubting integrity, that's absolutely out of the question. Congratulations Deveshji on your very successful tenure and best uses for your future.

D
Devesh Srivastava
executive

Thank you.

Operator

[Operator Instructions] The next question is from the line of Deepika Mundra from JPMorgan.

D
Deepika Mundra
analyst

Sir, overall in the year, we've seen about a 15% drop in the premium. I just want to get a sense as to how much of this has been a voluntary cancellation of certain treaties because they have been loss-making in the past?

D
Devesh Srivastava
executive

Ms. Deepika, if I can tell you, it is -- you see the trend is that you see insurance is sold, it's never bought, but that is not the case with reinsurance. Reinsurance is always bought because here, the purchaser and the seller both have an equal amount of knowledge about what is being transacted. That is the beauty of the business of reinsurance. So here, whatever you shed is something that you wanted to give out. In the London market, you have underwriters who speak with a great deal of pride that my rejection ratio is 80%. So you can imagine of the 100 proposals that he'll be receiving, he'll be rejecting 80 of them. So it is not that you don't -- things have not come your way. Maybe there could be something that has slipped between the cracks, but that would be not even sort of running into 2 figures, the number of such a proposal that would have slipped between the tracks. This would be something that we have consciously done to improve your underlying portfolio.

D
Deepika Mundra
analyst

Got it. So this is, again, pruning of the portfolio to make it profitable, like you all have been targeting for quite some time now. Sir, the second question is regarding the cash reserve. So firstly, is this primarily done for the international markets? Or -- and can I at least understand if this would have -- would you -- why would you not take this in the claims rather than -- and make it as a separate provision because it would be a form of creating some sort of an IBNR, right?

D
Devesh Srivastava
executive

I just request Mr. Joshi to take that.

H
Hitesh Joshi
executive

So right now is for our entire risk book, whether it is domestic or foreign and it is linked to the operating surplus of a given revenue account, say, marine, fire and miscellaneous. So that is a common corpus, which we are creating to mid-cat across our entire book. It is not for international or domestic. Does it answer?

D
Deepika Mundra
analyst

Yes, very much. And just in terms of the accounting treatment, is it common practice to not take it in the claims ratio?

J
Jayashree Ranade
executive

Ma'am, IRD format, if you look at it, they have provided a separate appropriation for each of the revenue account, what should go to shareholders fund and what should go the policyholders fund. So this cat reserve being policyholder funds, but does not form a part of the provisioning of -- for IBNR. It straightaway goes into reserves and surplus, separate item. This is what IRD formats such as. According to that, accounting treatment has been done.

Operator

The next question is from the line of Mahesh from Punjab National Bank.

M
Mahesh Peswani
analyst

Mahesh Peswani, here from PNB Investment Services. My first query is that we have turned around in the last quarter of FY '23. We have reported an underwriting profit in the quarter ended March '23. I would like to know how it has been done and some clarity on that? And how would it go forward in FY '24?

H
Hitesh Joshi
executive

Sir, I would like to say that this is just a continuation of the journey and it must not be seen as a blip. I think we have been reiterating our stand in terms of the underwriting discipline, and that is reflected in our decrease in top line over the last 3 years. So I think that should answer that it is not 1 quarter thing. It is a continuation of a deliberate effort and strategy being followed.

Operator

The next question is from the line of Karthikeyan, individual investor.

U
Unknown Attendee

Congrats on a good set of numbers. Am I audible, sir?

D
Devesh Srivastava
executive

Yes, yes, very much.

U
Unknown Attendee

So I'm an individual investor for the last 5 years, and I'm glad to see the dividend coming in. My first question is, what's the growth outlook, I mean, not for 1 year, maybe for like 3 years?

D
Devesh Srivastava
executive

Mr. Karthikeyan, for a reinsurer, slow and steady always wins the race because you want to provide stability. As risk takers, we are already in the business of assuming so much of risk that the world has to offer. Now any Maverick approach doesn't really pay dividends. So we will be growing slowly and steadily with the basic thought process of profitability with growth.

U
Unknown Attendee

Okay. Sir, my next question, the last time when the A.M. Best rated, right, they were concerned about reconciliation of advances and deposits with the other primary insurers or the reinsurers. So that is being completed now? Or what kind of situation we are in now there?

D
Devesh Srivastava
executive

I just request our CFO, ma'am, to take that, please?

J
Jayashree Ranade
executive

Yes, there was a qualification last year, but we implemented certain systems inside our SAP and -- our SOPs, standard operating processes, with which we are able to confirm majority of the balances -- and the system continues. And with that, our auditors were satisfied also. And this actually observation has been removed since third quarter accounts and in the fourth quarter also. Now it is part of only emphasis of matter. The systems are working very well now. Whatever balances, et cetera, we write. We also attach a confirmation along with that on a periodical basis. So that helps the auditors to check it and okay it. So that's already systems in place, and we are working to -- for the most of the balances now are confirmed balances. For a small margin, we are working heavily, and we will come out of it. We will completely -- it will be confirmed balances here. This is the position, sir.

U
Unknown Attendee

So this will sort of convince the rating agency to improve our rating going forward? This was the main point, right, when they said ERM is not up to the mark. That's what they said, enterprise risk management was not up the mark and then just sort of put a negative tag on that. So this will remove that negative tag going forward?

J
Jayashree Ranade
executive

At least for this point, yes, they should be satisfied with the auditors' comments and removal of audit qualifications.

U
Unknown Attendee

That's great. Now the last question I have is the third quarter, right, there was a statement in the notes, which stated that there is IRDA regulations, there were some fund insufficiency in the policyholders. Then we are moving some INR 7,000-odd crores from the shareholders funds to policyholders funds. Now that item is completely removed in the Q4 results. So that is being taken care or what kind of situation we are in now?

U
Unknown Executive

This is just realignment of schedule 8 8A. So there is this provision that whatever policyholders' fund is there, that should be matching with the schedule 8 8 statement. So it moves from 8 to 8A. That only has happened. It has not impacted profit anyway.

U
Unknown Attendee

That is being taken care, right? Because that item is completely remote in the Q4 note or anything as mentioned.

J
Jayashree Ranade
executive

Yes, because we complied with all the requirements. I mean, that's only a realignment between the schedules. That's all. So that is what we completed, and so that note has been removed.

U
Unknown Attendee

Sir, this is one small concern I have. I would like to put this question to Mr. Devesh Srivastava. When individual shareholders send e-mail, right, I had sent e-mail on the month of February when the third quarter was released. I couldn't participate in the conference call. I sent an e-mail and there was no reply at all. I sent a reminder 3, 4 times. I mean, the e-mail was correct because I sent remainder 3 times. There was no reply at all, sir.

D
Devesh Srivastava
executive

Mr. Karthikeyan normally, that does not happen. My apologies if this did, but we'll certainly have those mails checked again in February. But usually, it is quite a robust department that responds immediately. I'm quite surprised, this is the first time I'm getting such a feedback, but thank you for it. Nonetheless, we will have it examined.

U
Unknown Attendee

The conference call is quite elaborate. I mean the questions answering -- I mean, quite transparent and elaborate. But if suddenly, I have some questions and somebody gets a question and then there must be a forum to address that immediately, right?

D
Devesh Srivastava
executive

Right. So we don't take that into cognizance. And anything that you would wish to ask even otherwise, please feel absolutely free to write to us.

Operator

[Operator Instructions] The next question is from the line of Arjun from Spark.

A
Arjun N.
analyst

Sir, currently, the government owns almost 86 percentage. I just want to understand, is there any plan to increase public shareholding?

D
Devesh Srivastava
executive

Arjunji, currently, we have absolutely no indication from the government. That is a decision that rests with them as they are the owners. We would not be -- I mean we would be informed only at a later date, if they want to do that.

Operator

[Operator Instructions] Ladies and gentlemen, as there are no further questions from the participants. I now hand the conference over to the management for closing comments. Over to you.

D
Devesh Srivastava
executive

So thank you, everyone, once again, for your time today morning. And we, as is fairly evident, and our numbers speak for themselves that we suppose the path that we had chartered for ourselves is something that has now started giving us the confidence in numbers, too, that it's happening, and we should continue to work this path because this is what a reinsurer is all about providing long-term sustainability and long-term stability to the market.

And as GIC, so well entering in the market, we shall continue to play our role and take this entire sector forward. So thanks, everyone, once again for the time in the morning and wish you all a great weekend ahead.

Operator

Thank you very much, sir. On behalf of General Insurance Corporation of India, that concludes this conference. Thank you for joining us, and you may now disconnect your lines.