FTC Investigates Instacart Over AI Pricing Tool, Shares Fall

Dec 18, 2025

Instacart, a leading grocery delivery platform, is being investigated by the U.S. Federal Trade Commission (FTC) over its use of an artificial intelligence (AI) tool that sets prices. The probe comes after reports that customers were charged different prices for the same items.

The FTC has sent Instacart a civil investigative demand, asking for more information about the company's AI-powered pricing tool, known as Eversight. This tool reportedly adjusts prices, which has led to concerns about fairness and transparency in how prices are set.

After news of the investigation became public, Instacart's parent company, Maplebear Inc., saw its stock price drop by about 11%.

Why is the FTC investigating Instacart?

The FTC wants to find out if Instacart's AI pricing tool is charging customers unfairly or differently for the same products.

What is the AI pricing tool used by Instacart?

Instacart uses an AI tool called Eversight that automatically sets and adjusts product prices.

How has Instacart's stock reacted to the news?

Instacart's stock fell by about 11% after reports of the FTC investigation.

Sources
Instacart shares plunge 11% on report that FTC is probing company over AI pricin...
CNBC
Shares of grocery delivery service Instacart dropped about 7% in extended trading on Wednesday, following a report that said the U.S. Federal Trade Commission has begun an investigation into the company's pricing practices.
Exclusive: FTC investigating Instacart's AI pricing tool, source says
Reuters
The U.S. Federal Trade Commission is probing Instacart , two sources familiar with the matter told Reuters, as the retail platform faces criticism over its artificial intelligence-driven pricing tool.
FTC probing Instacart's AI pricing tool after being caught charging customers di...
New York Post
"We are disturbed by what we have read in the press about Instacart's alleged pricing practices," the FTC said in a statement.
Instacart's AI-driven pricing tool attracted attention — now the FTC has questio...
TechCrunch
According to Reuters, Instacart is currently getting the regulatory equivalent of a throat-clearing from the FTC, which has sent the grocery delivery platform a civil investigative demand regarding its AI-powered pricing tool, Eversight. Put another way, the agency wants to know why some people are...
Instacart Parent's Stock Tumbles. It Faces an FTC Investigation, Report Says.
Barrons
Maplebear stock was dropping following a report that the FTC has sent Instacart a civil investigative demand over its use of AI-set pricing.
Instacart faces FTC probe over AI-powered pricing tool
Proactive Investors
The US Federal Trade Commission (FTC) has issued a civil investigative demand to Instacart (NASDAQ:CART) for information on its Eversight tool, which allows retailers to test price changes through A/B experiments, the company said. The move comes after reports last fall, including by Consumer Report...
Instacart's AI-Driven Pricing Is Being Investigated by the FTC—Here's What You N...
Investopedia
Instacart's use of AI-driven pricing is drawing attention from federal regulators.
Instacart to pay $60 million to settle FTC claims it deceived shoppers
Reuters
Instacart has agreed to pay $60 million to settle the U.S. Federal Trade Commission's allegations that the online grocery delivery platform deceived consumers about its Instacart+ membership and free delivery offers, according to court documents filed in San Francisco on Thursday.
Embattled Instacart to pay $60M to settle claims it deceived members with free d...
New York Post
The shopping platform is under scrutiny over a recent study where individual shoppers simultaneously received different prices for the same items at the same stores.
Instacart to pay $60 million to settle FTC claims it deceived customers
CNBC
Instacart will pay $60 million in refunds to consumers as part of a settlement with the Federal Trade Commission. The agency alleged that Instacart used a number of deceptive tactics in its subscription signup and "satisfaction guarantee" advertising that caused consumers to pay more in fees, and pr...
Instacart Settles FTC Lawsuit Alleging Deceptive Advertising and Subscription En...
PYMNTS
Instacart agreed to pay $60 million to settle a Federal Trade Commission lawsuit that alleged the company engaged in deceptive tactics.
Instacart to pay $60M to settle FTC claims it deceived consumers
TechCrunch
Instacart will pay $60 million in refunds to settle allegations by the U.S. Federal Trade Commission that it deceived consumers with false advertising. The federal agency alleged Instacart misled consumers with unlawful tactics, causing them to pay higher fees while also denying refunds.
Instacart's AI-Driven Pricing Is Being Investigated by the FTC—Here's What You N...
Investopedia
Instacart's use of AI-driven pricing is drawing attention from federal regulators.
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