ServiceNow Inc

NYSE:NOW

ServiceNow sells cloud software that helps large organizations manage internal work requests and business processes. Its core product is a workflow platform used to route tasks, track approvals, and automate service processes across areas like IT support, employee service, customer service, security, and operations. Instead of replacing a company’s main systems, it sits on top of them and helps people get work done more efficiently. The company makes money mainly by selling software subscriptions, usually under longer-term contracts, and it also earns some revenue from related implementation and support services. Its main customers are large enterprises and public sector organizations that need a central system for handling complex, cross-department workflows. These customers use ServiceNow to standardize service delivery and reduce manual handoffs. What makes ServiceNow different is that it is not just a help desk tool or a single-purpose app. It is a workflow layer for the enterprise, designed to connect many teams and many kinds of requests in one place. That puts it in a useful position between a company’s core systems of record and the people who need to act on them every day.