Adyen NV

AEX:ADYEN

Q1-2025 Earnings Call

[Maggie O'Donnell, executive]

Good afternoon, everyone, and thank you for joining Adyen's Q1 2025 Business Update Call. My name is Maggie O'Donnell. I'm part of the Investor Relations team, and I'm happy to be joined today by Ethan, our CFO. In today's call, we'll discuss Adyen's financial and business updates from the quarter, followed by a Q&A segment. [Operator Instructions]

With that, let's get started. Ethan, what are your key takeaways from the quarter?

[Ethan Tandowsky, executive]

Yes, sure. Thanks, Maggie. During the first few months of this year, we saw solid growth in line with our expectations, mostly driven by continued wallet share gains with our existing customers. This can be seen in our net revenue growing 22% year-over-year. Our growth this quarter was broad based, reflecting an increasing diversification, not only across pillars, but also across regions, with Europe and North America growing the fastest. All in all, we're pleased with our progress and confident in the direction that we're heading.

[Maggie O'Donnell, executive]

Great. Thanks, Ethan. That's helpful context. Can you give us the key takeaways for the pillars in Q1?

[Ethan Tandowsky, executive]

Yes, absolutely. But before we dive into the pillar updates, I wanted to highlight that we are now also reporting net revenue by pillar. Because pricing is driven by the size of the customer, we focus on absolute net revenues as a business. Net revenue provides a more accurate view of our underlying performance and the value we create. We believe this change will give you greater clarity on the key drivers of our growth. We'll continue to report process volume by pillar as well through 2025.

On to the developments in the pillars. Starting with our most established pillar, Digital, it remained a key contributor thus far this year. Net revenue was up 13% year-on-year, driven by continued momentum in verticals like content and subscriptions. We're seeing continued adoption of products like Adyen Uplift and Intelligent Payment Routing for U.S. debit. These solutions help our customers balance performance, cost and fraud, highlighting the value of our platform and our commitment to ongoing innovation.

Turning to Unified Commerce. Net revenue for the pillar was up 31% year-on-year, reflecting strong momentum across a diversified array of verticals. While retail continues to be a significant part of the mix, newer verticals, including food and beverage and hospitality were among the fastest growing this quarter, underscoring the broadening relevance of our offering beyond our historic core. And finally, Platforms. Net revenue was up 63% year-on-year, reflecting solid underlying momentum, particularly as SaaS platforms further embed payments. We now have 30 platform customers processing over EUR 1 billion annually, up from 19 a year ago. This milestone demonstrates the strength of our value proposition for platforms looking to embed these services into their core offerings. In short, in Q1, we delivered a solid broad-based growth across each of these 3 pillars.

[Maggie O'Donnell, executive]

Thanks for that summary, Ethan. I'd like to shift gears for a moment and touch on the broader environment. How are you thinking about the current macroeconomic uncertainty as it relates to Adyen's outlook?

[Ethan Tandowsky, executive]

Yes, sure. It is true that there is more uncertainty around the macroeconomic outlook. At the same time, thus far this year, our performance is in line with our expectations. The biggest part of our growth continues to come from increasing share of wallet, and our view on this opportunity going forward has not changed. This is what gives us the confidence in our ability to deliver now and over the long term. A smaller yet meaningful portion of our growth is inherently linked to the performance of our customers. When we shared our H2 2024 results earlier this year, we shared that we anticipate a slight acceleration in our 2025 net revenue growth, driven by wallet share gains with existing customers.

Included in this expectation is the assumption that our customers will continue to grow at a stable pace. While we focus on further driving these wallet share gains, that acceleration may become harder to achieve should market volumes slow in the year ahead. That said, our 3 financial objectives remain unchanged, and we are confident we are well positioned to navigate what lies ahead for this year and beyond.

[Maggie O'Donnell, executive]

Great. Thanks for that recap, Ethan. We now transition to our Q&A segment. We'll get to as many as we can with the time remaining, and otherwise, we'll follow up directly to those who submitted. Following the call, the IR team will, of course, be available to respond to any outstanding queries.

[Maggie O'Donnell, executive]

Let's take a look at the questions we've received. The first question comes from Mohammed Moawalla at Goldman Sachs.

[Mohammed Moawalla, analyst]

I had a question, firstly, on the quantum of the acceleration that you anticipated. I think earlier in the year, you talked about roughly around 100 basis points. I appreciate there's a lot of moving parts. The macro environment, as you said, is more uncertain. Do you still expect a quantum of acceleration this year? And if you can help us understand what would help you get to that kind of 100 basis points or perhaps below? And under what scenario would you perhaps not achieve this acceleration?

The second question was really around eBay. There was a significant ramp down in share of wallet. Can you help us understand what's going on here and how that should evolve over the midterm?

[Ethan Tandowsky, executive]

Yes, sure. First, on how we talked about acceleration in 2025. So if I go back to February and H2 -- when we were reporting H2 2024, we were talking about what do we expect for the year ahead. And we've been talking consistently about the fact that we expect increasing acceleration in our net revenue growth driven by wallet share gains with our existing customers as well as new wins as we add them to the platform, similar to what we saw in '24 when we grew from 22% to 23%. We also talked about how that was connected to relatively stable growth within our customer base. And so when we look at how the business is performing so far this year, we see strength in the performance against the expectations that we had for the first months of this year.

And when we look ahead into the opportunity to gain wallet share and how our pipeline is developing, that all looks strong comparably to where we've been at. So there's nothing that's changed in our thinking based on what we're seeing on the platform today.

What we also wanted to give a bit of insight into is that there is a portion of our growth, which is connected to our own customers' growth. And we've talked about it in past presentations, talking about the building blocks that make up our growth. And given that there's more uncertainty in the macroeconomic outlook, we wanted to share that, that acceleration could become more challenging, should their growth slow down.

At the same time, it's not what we see. Today, we absolutely see that the growth is in line with our expectations, the share of wallet opportunities that we've looked at for the rest of the year. We've also recently relooked at, again, as an organization, as a company, we are in constant contact with our customers, and that all is trending as we would expect. So I think that gives us the confidence that we're really well positioned to grow not only in '25 at the rate we're expecting, but also in the years beyond.

Then the second question you have around eBay. So I think we'll stay away from talking too much on single customers. But I think what I can share, and that's similar to what we've been sharing over the last couple of years, is that there's a few payment methods which you can work with directly. I think PayPal, Amex, those are typically the biggest ones or you can work through a PSP like Adyen. This is the cause of the swings in volume on the ex eBay side. At the same time are on the eBay volumes. If you look at our ex eBay volumes in platforms, they're growing at 63%, growing strongly. I think the traction that we have there in general is really in a good place. Similarly, we're growing at that rate on the revenue side. So I think we're really well positioned broadly in Platforms to continue to have that drive our growth through part of this year, of course, and into the years ahead.

[Maggie O'Donnell, executive]

Thanks, Mo. The next question comes from the line of Adam Wood at Morgan Stanley.

[Adam Wood, analyst]

Maybe just first of all, that's reassuring on the macro side, just to have you clarify that, Ethan. I guess the other question becomes on the pace of wallet share gains, how a weaker macro could potentially impact that. Could you maybe just help, first of all, in prior cycles, how that's trended? And then maybe you've made a lot of effort on the TCO side to help merchants there. Is there an argument that this could be better this time around because you're able to help more with TCO, and a weaker macro that focuses merchants on that would actually play into the development work and sales work that you've done over the last couple of years?

And then maybe just secondly, the take rate on Platforms is lower than the group and lower than the other 2 businesses. I guess the conversations we've had with people in the industry has been that Platforms potentially could be higher take rate as there is more complexity around onboarding, managing payouts, et cetera. And over time, you could potentially also onboard SMBs at a higher take rate. Is the lower rate there today just that you've got very big merchants at an early stage that impact that and the complexity of managing the platforms and the SMB ramp-up is still to come?

[Ethan Tandowsky, executive]

Yes, thanks. So first on the pace of share gains. So again, we're very enterprise-focused as a business, which means we're in constant dialogue with our customers. Of course, that means that we're talking about still what are their priorities for the rest of the year? What are the opportunities that we have to grow together? And when we look at that on a total basis for the rest of 2025, that looks very similar again to where we were a few months back. So we feel really well positioned to continue to gain that share with our customer base.

We see the same on the on the pipeline side, so for new business. So as we're, of course, building out working with existing customers, we're also very much focused on how do we add new customers to the platform. And that -- those discussions are also trending in the same way that we expected a few months ago. So nothing really to flag on that side. How has it trended in prior cycles? I think we've proven that we have strong and resilient growth through multiple cycles that we've seen over the last years. We have quite a diversified merchant base. We're not only diversified across verticals, but we're also diversified across geographies.

Your question around TCO in a weaker macro, I think we've been in constant discussion with our customers for the last years. So this is not a discussion that went away and may come back. This is something that we've always been discussing with our customers. Take a product like Adyen Uplift. It's very much focused on the balance between performance, between cost, between fraud, not sacrificing one for the other, but really bringing indeed that whole total cost of ownership perspective to the choices that you make within payments, and that's landing very well. Something like U.S. debit also positions us really well. It's not only reducing costs, but doing that without sacrificing performance. And that combination is really important for our customers and something that I expect they'll continue to be focused on as they have been in the last couple of years.

If you talk about take rates amongst the pillars, indeed, Platforms is a lower take rate if you look at it amongst the 3. That's driven by the size of the customers. So indeed, you mentioned a few other services. There are more services or products typically that we can offer a platform. So to your earlier point, I think it is logical to assume that there's more ways to monetize. But at the same time, these platforms bring a lot of volume to the table. We've talked about 30 platforms processing over EUR 1 billion in volume as of this quarter compared to 19 in the year before. So there is real scale that these platforms bring, and it's just more concentrated to date, given that it's the newest and smallest pillar of the 3. But I think your assessment that there's more opportunity to monetize amongst platforms is true.

[Maggie O'Donnell, executive]

Our next question comes from Justin Forsythe at UBS.

[Justin Forsythe, analyst]

I don't know if it's just me, but I am getting a little bit of feedback on the line. I'll just say that for the benefit of others. I have two questions here for you. So first one, I was just wondering if there's any given number for macro. So you're more or less gone ahead and reiterated that 24% number. I think what some might fear is that the reiteration of that, if we assume our base case, is for a lower macro or a worse macro in 2H that more or less, the 24% is the upside case and that we're talking about something perhaps in the low 20s as the real base case.

So maybe you could talk a little bit about the moving pieces within the macro. Is there a little bit of give in that number, that 24% number -- or sorry, it wasn't exactly 24%, it was a slight acceleration as you worded it, which maybe you put at 24%. If there's any give in that number and particularly given we're expecting, I think, a higher exit rate, all else equal as Cash App and maybe eBay comps get a little bit easier in the back half of the year, just talking us through the moving pieces there.

The second question relates to platforms and more specifically, capital. I guess if you could remind us, initially before it goes off balance sheet, what type of capital you think you require for this? Can you be using some of the deposits you're getting on the account side of things? And about the velocity you expect to ramp this, so maybe just remind us on when it came out of beta and how you expect it to ramp over time? And also lastly, on the credit rating, you've talked about before how there's a qualitative capital allocation policy as a driver. Have you clarified with them? What changes actually would trigger any sort of downgrade? Or if there's any given, what you would do with that cash over time? Or if they've been more explicit on what exactly would trigger any changes to that?

[Ethan Tandowsky, executive]

Yes, sure. So let me address your first question on impact of the macro. So what we shared previously when we talked about our building blocks is that the growth of our customers is typically around high single digits, low double digits contributor to our growth, right? And so it is an important part, albeit it's not the biggest part. The biggest part is growth in our existing base combined with how we ramp up our new customers. So that part, we feel, is very well on track, right? That's exactly what I've tried to share around how we look at the opportunity in the year ahead is that the wallet share opportunity looks very, very similar to how we expected it to transpire.

We're really confident in our position to be able to continue to gain market share within our customer base. So I think that's the important part and what gives us the confidence that we're really well positioned to grow through any uncertainty, is that the biggest part of our growth is driven by what's in our own control and what's driven through our execution.

The second question that you have is around capital. That is -- yes, of course, we can fund it on our own balance sheet for the next while. It will take some time to ramp up. So this is also not in a conversation that we're having actively now about when we would need to move it off balance sheet. We are positioned to be able to provide that capital from our own funds and allow ourselves to scale and do that flexibly, and we're focused on that. In terms of velocity to ramp, it's still to be seen. It will take some time. But it's absolutely still a key driver of why we're winning embedded payments business today and why you see that number going from 19 to 30 within a year.

On the credit rating side, have we clarified what changes would lead to a downgrade? Of course, we're in constant dialogue with the rating agencies. And so we look for as much clarity as possible. I think the reality is that on the short term, nothing will likely change in our position around capital allocation. And we'll continue to focus on driving growth in the business as we know that's the biggest driver also of shareholder returns.

[Maggie O'Donnell, executive]

Great. Thanks for your question, Justin. The next question comes from Harshita Rawat at Bernstein.

[Harshita Rawat, analyst]

Ethan, can you maybe talk about going back to that high single-digit customer growth? Talk about what you saw in March and April. And also, just remind us around your exposure to overall discretionary spend. We've seen some weakness in travel verticals, not necessarily for you guys, but just overall in the market. I know airlines is primarily gateway kind of volumes for you, but anything else to consider there?

And then my second question, I just want to follow up on the U.S. You ramped up hiring in sales here more than a year ago. How is the pipeline looking now? How are the conversations going?

[Ethan Tandowsky, executive]

Yes, sure. So what we saw in March and April, your first question, we didn't see real change. I think the thing that we saw move of anything was that the USD devalued against the euro. And of course, we report in euro. That won't have an impact on a constant currency basis. But of course, on a euros reported basis, that's the only thing that we've seen really move. And of course, we -- there's some movements in specific verticals. You called out a few. But when we look at it on a total basis, there's nothing of real significance in those months other than, again, that currency movement that I just referenced. So we're not seeing something on our platform today that gives us an indication that anything has changed.

Your second question around the U.S. and how we're ramping up sales. Yes, it's going well. We look at both how individual salespeople are performing compared to previous cohorts, but also how the overall cohorts of customers we're bringing in, in any given year are developing. And of course, it's one thing to open that pipeline and to close that pipeline, but then that's just the land part of our land-and-expand model, and we also need to expand those customers once they're live with us. And so we track each of these cohorts quite closely. They're developing well as we would have expected based on the size of the teams that we're building. So I think all of that is on track, also in the U.S. It's also a reason why we've been able to grow North America as one of our fastest-growing regions over the last years. And so far, also in the first quarter, we see the newest cohort also delivering.

[Maggie O'Donnell, executive]

The next question comes from Hannes Leitner at Jefferies.

[Hannes Leitner, analyst]

Just a couple of questions. The first one is looking at 2023, irrational pricing behavior of some competitors. Can you talk about any early indicators you have built in, in your forecasting or contracts to mitigate any stark shift in key merchant trends through competitive pricing behavior?

And the second one is on Platforms, that has actually 2 parts. Can you give an update on embedded finance, if you have moved up with single business limits? And what is the experience so far in terms of competitive offerings where you have the key benefits? And then just maybe on a customer growth within the Platforms segment, excluding eBay. Can you talk there about that you win there, the international legs or you win that the whole business replacing former platform businesses, but that's from payment providers?

[Ethan Tandowsky, executive]

Yes, sure. So I think on pricing behavior, you referenced what we discussed in 2023. I think if you look at us now, we're really well positioned to have these types of conversations with our customers, and we are engaging directly on these types of conversations, right? So it's not anything new that our customers care about a combination of cost performance, about managing fraud, right? We've been having these conversations at length with our customers for years now, and we feel we're really well positioned as we sit here today to be able to support them however their priorities develop through the course of this year and the years ahead, right?

If you again take a product like Uplift, it's that balance. It's saying, "Hey, you don't need to sacrifice performance to save cost. We can do that while also managing fraud within your overall payment system." So it's always about trying to find that balance, and I think that's landing really well. Another example, again, is U.S. debit, right? We provide again the balance between cost and performance. I think we're really well positioned both from a go-to-market motion perspective, but also from a product perspective to deliver against whatever priorities our customers are asking for. And we've been doing so over the last years.

On the second piece on an update on embedded finance, I think a couple of things I can mention. One, we talked about how issuing was growing nicely in our H2 update. That continues to grow nicely also through the course of the beginning of this year. It's still very small in the scheme of things compared to our acquiring side of our business, but there's really good signs that we are doing something right on the issuing side as well. And then in embedded finance, if you're meaning capital, yes, we're -- we've got customers live. We're in general availability. We're, of course, constantly looking at how to improve the product as we build with our customers, and we feel that, that product is also really well positioned for us to scale. At the same time, it's not a big factor in our 2025 growth as we currently expect it.

And then you added one last question on how Platforms are growing and whether that's international, everything. Yes, it's both, right? I think Platforms are our biggest in North America and in Europe. And so when we're talking to platform customers, we're talking about their whole business, both how they expand into new markets, whether that's somewhere in Europe or into the U.S. or if that's taking over existing business, both are very much processes that we've seen in those 30 platforms we talk about doing over EUR 1 billion with.

[Maggie O'Donnell, executive]

Our next question comes from Fred Boulan at Bank of America.

[Frederic Boulan, analyst]

I'm just going to do a follow-up on previous question around the rest of the year. So we started with 21% ex FX growth in Q1. You will have less headwind from these large clients towards the end of the year. But any other moving parts you can point to that give you confidence in that revenue acceleration that is embedded within your current guidance?

And then a follow-up on the Platforms side. Anything you can share around the differentiation versus existing offers in the market? Very strong growth in the quarter. So it's good to have the revenue breakdown, but it would be good to have a bit of perspective on how you see the perspective on the potential in that business?

[Ethan Tandowsky, executive]

Sure. So I think the biggest thing that gives us confidence is when we look at the opportunities within our existing base to grow over the next 9 months, right? And I think we've been talking about within Digital that we're seeing the biggest opportunity in content and subscription. In Unified Commerce, it's not only the fact that we've been working in retail over the last years, but it's also that we've been expanding and diversifying to more verticals. We see the fastest growth in verticals like hospitality, like food and beverage. And then, of course, Platforms is getting bigger as a pillar within the overall business each quarter as we go, and we continue to see really, really strong traction also within the platform pillar.

So I think the biggest part that gives me the confidence that we'll continue to grow at a strong rate is that the opportunities that we've identified for the course of the year are really there. They're in active discussion with our customers and, in many cases, are already being worked on. So we're in a really good position to drive that growth through that expansion with our existing base over the course of the rest of the year.

You did mention easing of a headwind towards H2. I think, of course, that's the case. We've talked about volumes starting to come off in Q3 and in Q4 of last year. But I think more than anything, it's important, especially, right, you mentioned this year -- this quarter's growth. But also if you look back to last year, every quarter's growth is not the best indicator of the next quarter's growth, right? That's what we've seen last year. We saw 21%, 26%, 23%, 23%. What gives us most confidence is looking at, hey, where is the real opportunity within our customer base? How do we expect that to develop over the course of the year? And there, we have real concrete details on an account-by-account level of how we expect the year to play out. Those are active conversations that we're having day to day with our customers and why we feel well positioned to deliver on the growth that we've been discussing.

Your second question around how we differentiate. I think we differentiate in many ways that may sound familiar within Platforms. So one is that we have a global offering, right? We're not a single market. We can offer this in multiple regions around the world. We have a Unified Commerce offering. Many of our platforms also have an in-person need. That's where we are also really strong in the offering we can provide. And we can offer not only payments but an embedded finance suite on our own banking licenses, on our own technology that is quite differentiated in the market. And that positions us really well to say, if you want to go on a growth journey as a platform, bringing on payments, bringing on financial products, that we're a great fit to be your partner in doing that, not only now, but also over time. And that's been hugely differential for us as we've been expanding with our platform customers.

[Maggie O'Donnell, executive]

Thanks, Fred. Our next question comes from Darrin Peller at Wolfe Research.

[Darrin Peller, analyst]

Just maybe touch on your [indiscernible] cross-border e-comm. And within that [indiscernible] cross-border versus [indiscernible] even directionally [indiscernible]. So just any thoughts on that, really thinking about [ Adyen ].

And then maybe as a follow-up would just be if you could provide some more color on the composition among the [ 110 ] FTEs you added during the quarter, hiring plans [indiscernible] just as a provider change at all from your prior assumption [indiscernible].

[Ethan Tandowsky, executive]

I didn't pick up every word, but I think I got the first question, which is how do we see cross-border e-commerce, especially in the U.S.? If I got that wrong, please correct me, but I think that's what I picked up. Yes. So I think you're right to think about the fact that we are working with many global customers. But I think partly, what we see is that many of our global customers are represented around the world. and we work locally with them as well, right? So the majority of our volumes are local volumes that we're acquiring in the regions in which we're operating with them. And so there's nothing specific that I would call out in this part of the business.

I think there's others who probably have better insight to this, but it hasn't really moved the needle in any way for us if I look over the last months or weeks. In terms of FTE and our hiring plans, we talked about 110 net joiners in Q1, and that's a pretty reasonable expectation of the type of hiring that we'll do in the quarters throughout the rest of the year. There's no real change in how we're thinking about that. And the main driver of that is that our hiring is not directly connected to any short-term movement, it's connected to a long-term opportunity because hiring on the short term is not typically connected to revenues on the short term.

And so we're very confident in not only the opportunity to grow revenues this year, but also to grow revenues in the years ahead. And given that confidence, we want to continue to hire against those plans and make sure that we can capitalize on that opportunity. So nothing has changed in our hiring plans.

[Maggie O'Donnell, executive]

Thanks, Darrin. The next question comes from Andrew Bauch from Wells Fargo.

[Andrew Bauch, analyst]

The first one I wanted to ask about was your AI push and how you guys are going to market both -- with AI, both externally and internally. There's been a lot of talk around agentic commerce over the last couple of weeks and from your peers as well.

And my second question would be on the Platforms side, the point-of-sale volumes continue to tick up as a percentage of the overall mix. What do you kind of think that end terminal state would be as far as the percentage goes? I'd imagine that recently, it's been driven by restaurant, but happy to hear what you had to say.

[Ethan Tandowsky, executive]

Yes. So where we've highlighted, especially our focus on AI has been around, for instance, our Uplift product. What Uplift ultimately does is, again, it balances performance, cost, fraud, but it also puts these tools in the hands of our merchants. So they all have access to be able to test different settings on different transactions, see how they perform, what does it do to cost, what does it do to auth rates, how does that influence fraud? And we ultimately give that tooling back to them so that they have the power to make these decisions and make them in an informed way. I think this is really powerful and something that we will continue to focus on to drive the impact that our merchants are looking for. We see many other potential opportunities. There's a lot of change, of course, happening from a technology perspective, and we're really excited what that could bring to our customers. At the moment, I wouldn't talk to more than that.

On the Platforms side, indeed, I mentioned that a big part of our differentiation is that we are offering a Unified Commerce-type experience to Platforms, so both allowing them to accept payments in person and online. And that's a huge part of why we're winning in the Platforms space. It's also why you see the in-person payments part ticking up faster within that space. And in general, payments still are around 80% in person. So I think the fact that we're at something like 25%, 30%, I think 27% in total within Platforms means there's still a way to go for us to look like the market within that space. And so it's really important that we continue to differentiate here for our platform customers.

[Maggie O'Donnell, executive]

Thanks, Andrew. The next question comes from Sven Merkt from Barclays.

[Sven Merkt, analyst]

First, maybe a question on the higher U.S. tariffs. Do some of your customers have direct exposure to that? I think, for example, Temu is planning to increase prices by 100% plus. How do you see this impacting your volumes? Are the price increases sufficient to offset lower activity? Yes, curious how you think about that.

And then secondly, the Platforms segment has been very strong on a year-on-year comparison. Can you comment what drove this? Was this only due to the lower eBay volumes? Or do you start to see there perhaps a more meaningful tailwind from your embedded finance offering or anything else to consider?

[Ethan Tandowsky, executive]

Yes, sure. So first on tariffs in general. I think I would like to stay away from speaking on individual customers because, of course, various customers have a range of impacts from these types of outcomes. I think what's important to understand here is that we stay very close to our customers. It's especially an important time to be in discussion with your customers to understand how do they look at their own business and how does their strategy, if at all, shift. I think the benefit we have is that we're very global in nature. We're very well diversified across verticals.

So typically, we're a great partner to be able to help should any strategy shift at all, right? And again, coming back to this point, I find it the most important one that we look at internally is like how do opportunities develop over time? What is the opportunity still in 2025 to grow with our customer base? And there, again, on a total basis, we have seen almost no shift at all from the last couple of months to where we are today on a total basis. So we feel really well positioned to continue to gain that share through whatever scenarios they are planning for. And we'll continue to focus, again, on what we have in our control on that execution component on talking to our customers, on being deeply engaged, on helping them through whatever scenarios they're working through. And I think we're really well positioned to be able to grow through however this develops.

Second piece is on the platform take rate. I think what you're seeing here is more of a diversification across this pillar, right? So going from that 19 customers processing over EUR 1 billion in volume to 30 customers processing over EUR 1 billion. We're getting more diversified as a pillar. That pillar is growing quickly, and it's not dependent as much as it was previously on individual customers. I think that's helping to drive that overall development that you explained in take rate. It's not specifically because of financial products, just to be clear.

[Maggie O'Donnell, executive]

Our next question comes from Josh Levin from Autonomous.

[Josh Levin, analyst]

Two questions. The first is related to sort of what was asked previously. Investors are mostly focused on the risks associated with macro uncertainty and tariff wars. Are you seeing specific opportunities presented by tariff wars? For example, if global trade ends up being rerouted, is that going to create an opportunity for Adyen?

And then the second question, you mentioned before that issuing volume, it's very early stages, it's kind of small. Adyen has been saying that for years. What is sort of preventing more robust growth in issuing? Is it lack of demand? Or is it Adyen sort of really sort of restricting supply?

[Ethan Tandowsky, executive]

Yes, sure. So there certainly are opportunities. Again, to my earlier point, because we're such a global business, depending on how our customers look at their strategies for the rest of the year, we have opportunities across many markets, right? Because of our presence in Latin America, because of our presence in APAC, in Europe, in EMEA, in North America, we're well diversified and can support them depending on how their strategies shift if they do, right? And that's why it's especially important that we are engaged day to day, really understanding the challenges and opportunities that our customers are looking at because we're really well positioned to support them however those develop. And so it's certainly something that we're very much focused on, especially because it's tied back again to what's in our control, to what we can execute against.

As for issuing volume, I think the reality is that in building anything new, it just takes time in our space. We're talking about enterprise issuing, right, really delivering premium functionality that takes time to build. And I think we're seeing really good traction. We talked about the growth that we're seeing in the second half of last year. That continued acceleration in our issuing volume growth, we're also seeing through the course of the beginning of this year. At the same time, it's competing with a huge acquiring business. And therefore, on the total financial impact to date, it's relatively limited. But there is real progress happening on the issuing side. And I think we're really excited about the opportunity that will come with that.

[Maggie O'Donnell, executive]

Our next question comes from Pavan Daswani from Citi.

[Pavan Daswani, analyst]

I've got a couple of follow-ups to earlier questions. Firstly, I appreciate the flag on market growth component of growth. On wallet share gains and new wins, you've previously talked about having a 6- to 12-month visibility. Could you maybe touch on the stickiness of these plans that you have in place for existing customers, maybe referring to previous periods of slower e-commerce growth like in 2022?

And then secondly, you've done 110 hires in Q1, which you mentioned as a cadence we should expect on a quarterly basis for the rest of the year. I appreciate the focus today is on top line. But is this broadly in line with your plans for margin improvement in 2025 that you've talked about?

[Ethan Tandowsky, executive]

Yes. So I would say, in general, when we look out to our plans of, let's say, 6 to 12 months, they generally, for the large majority of them, are executed as we would expect. That also happened through different macroeconomic cycles. You referenced 2022. We have good insight on the growth opportunities of our customer base, and we're working day to day with them to understand their needs. And these typically play out on that type of time frame in a way that, yes, we would expect. So I think it is pretty safe to assume that, that will continue to develop as we're currently foreseeing it.

Of course, we need to stay close to our customers, and we need to make sure that we understand how their businesses are developing and what their priorities are. But I think we're really well positioned to do that again given our enterprise angle, the fact that we have a strong account management team, day to day interacting with these customers. And I feel, especially compared to a couple of years ago, that we've really landed the type of message around TCO around how to support and balance cost and performance in a way that positions us really well. As for hiring, this is the hiring plan indeed that is in line with the margin improvements that we've been talking about. So yes, this is still our expectation.

[Maggie O'Donnell, executive]

Our next question comes from Adam Frisch from Evercore.

[Adam Frisch, analyst]

Your runway with existing customers is far from [indiscernible]. But at some point, [ it felt the noise at eBay and other customers ] were asking about the future growth plan. So can you provide context around your investment in salespeople, new accounts brought on, how much growth that could bring itself? So basically, anything to growth opportunities that are not currently on the book but [indiscernible].

[Maggie O'Donnell, executive]

Do you mind repeating that? I think we were breaking up a little bit. It would be great if you could just repeat it one more time.

[Adam Frisch, analyst]

Yes. It's about new growth on your book. So if you could talk about your investment in sales, new accounts brought on, how much growth that could bring? Basically, anything [ you feel could speak ] to the growth opportunities that are not currently on your book that address this issue?

[Ethan Tandowsky, executive]

Yes, sure. That's a good question. We talk about existing customers, but it's also important to keep in mind that every year, there becomes more existing customers, right, because we're continuously adding new cohorts. And while those cohorts are new for some time, they, at some point, move into the existing bucket. And if we look back at the last couple of years around the cohorts that we've been adding to the platform, who we would now call existing customers, those have developed really nicely in line with the hiring that we've been doing over the past years, but also in the way that they're ramping up on our platform, right, because our model is not just land, but it's that land-and-expand model. They're growing in a similar way to how we would have expected previously.

At the same time, we also look at how individual sales team members are able to land deals, and that's also progressing as we would expect. They become typically more efficient in closing deals as time goes on as they're longer at Adyen. That trend we're seeing through the more recent sales hires, but we're also seeing that in terms of win rates. So I think the question of is there still runway for us to add new customers who will feel that existing customer growth in the years ahead? I think absolutely, there is. We're not restricted to specific verticals or specific regions. Even in our most mature verticals or regions, we see many opportunities to add new customers. And so absolutely, we think that this growth runway will go for a long time.

[Maggie O'Donnell, executive]

Thanks, Adam. Our final question comes from Alex Faure from BNP Paribas.

[Alexandre Faure, analyst]

You've had a few quarters of about 20% volume growth in Digital, which is quite impressive for a relatively mature segment for Adyen. I think in the most recent quarter, you also show that net revenues in Digital were growing about 13%. I understand there's a Cash App impact in that, but it feels like there's a 5 points differential. Is this the right way of thinking of the algo in Digital, so you can continue to sustain very strong volume growth, but we should expect continued take rate erosion?

[Ethan Tandowsky, executive]

Yes. I think the way to think about take rates in general is to tie it to size. Of course, we incentivize customers to grow with us given our pricing model. And so I think this type of pricing impact, it's pretty comparable to the scale at which we shared within our building blocks at our last Investor Day. I don't think it's unusual, but it also just is a development of what types of volumes from which size customers are you bringing in, in any given period. And I think, indeed, to your point, we're quite pleased to see the developments in Digital that even our most mature pillar, our most sizable pillar is the one that's still gaining market share, that we're doing that across verticals and across regions. .

I think we're really well positioned still within our existing base as there's still a long runway for us to grow within those customers, but we're also able to scale on the new business side. And so I think this is a trend that's well in line with our expectations. But again, on a shorter-term basis, the movements in volumes could be less indicative given that it's really about the scale of the customers that we're building with more than anything.

[Maggie O'Donnell, executive]

Great. Well, so we're out of time. So thank you very much for joining us today. We appreciate you taking the time to listen today. For any further questions, don't hesitate to reach out to the IR team. Have a great day.